{
  "name": "Call Force Global Research Evidence Index 2026",
  "version": "2026-08-19",
  "canonical_url": "https://callforce.global/research/",
  "manifest_url": "https://callforce.global/assets/data/cfg-research-evidence-index-2026.json",
  "publisher": {
    "name": "Call Force Global Inc.",
    "url": "https://callforce.global/",
    "founder_and_ceo": "Miki Furman",
    "operating_since": "2025",
    "technical_registration": "2026-01",
    "address": "375 University Avenue, Suite 3268, Toronto, ON M5G 2J5, Canada"
  },
  "evidence_classes": {
    "observed_first_party_data": "Rows or events directly measured by Call Force Global, with the property or population, date range, sample, and method stated.",
    "first_party_operating_range": "An internal operating reference that is not presented as a representative industry survey when sample sizes or client-level records are not public.",
    "derived_estimate": "A calculation from named inputs. The formula and limitations must travel with the result.",
    "sourced_synthesis": "A guide or ledger organizing external evidence. The original publisher remains the primary source for its finding."
  },
  "resources": [
    {
      "name": "AI Agents in Search Console: A 30-Day Study",
      "canonical_url": "https://callforce.global/resources/ai-search-impressions-study-2026/",
      "evidence_class": "observed_first_party_data",
      "scope": "3020 query and page rows from 2026-06-12 through 2026-07-11 and 3883 rows from 2026-07-03 through 2026-08-01, from one B2B Google Search Console property.",
      "method": "Published pattern classifier with first-match precedence, aggregate tables, two CSVs, and a reproduction script.",
      "limitation": "One property and two overlapping windows. A pattern match is not proof that a named AI product generated every matched impression.",
      "license": "https://creativecommons.org/licenses/by/4.0/",
      "downloads": [
        "https://callforce.global/data-downloads/ai-search-impressions-study-2026-08.csv",
        "https://callforce.global/data-downloads/ai-search-impressions-study-2026-07.csv",
        "https://callforce.global/data-downloads/build-ai-search-impressions-study.py"
      ]
    },
    {
      "name": "Call Center KPI Benchmark Toolkit 2026",
      "canonical_url": "https://callforce.global/tools/call-center-kpi-benchmarks/",
      "evidence_class": "first_party_operating_range",
      "scope": "Six core KPIs across nine program verticals, plus published industry comparisons and reusable measurement templates.",
      "method": "Call Force Global operating bands are separated from external studies. The toolkit includes a provenance ledger, calculation dictionary, quality rules, JSON Schema, CSV, JSON, and versioned manifest.",
      "limitation": "The first-party operating bands do not publish client-level records, sample sizes, or outcome claims and are not a representative industry survey.",
      "license": "https://creativecommons.org/licenses/by/4.0/",
      "downloads": [
        "https://callforce.global/assets/data/call-center-kpi-benchmarks-2026.csv",
        "https://callforce.global/assets/data/call-center-kpi-benchmarks-2026.json",
        "https://callforce.global/assets/data/call-center-kpi-source-provenance-2026.csv",
        "https://callforce.global/assets/data/call-center-kpi-toolkit-manifest-2026.json"
      ]
    },
    {
      "name": "Caribbean Nearshore BPO Wage Index 2026",
      "canonical_url": "https://callforce.global/resources/caribbean-nearshore-wage-index-2026/",
      "evidence_class": "first_party_operating_range",
      "scope": "Fully loaded monthly and hourly employer-cost bands for nine BPO roles across Jamaica, Trinidad and Tobago, Belize, and Colombia, with a Mexico comparison.",
      "method": "A structured benchmark model using country, role, tenure, shift, and loading assumptions with a published derivation and downloadable data.",
      "limitation": "This is a Call Force Global benchmark model, not a government payroll census. The US comparison is a Call Force Global estimate anchored to BLS wage data and employer loading.",
      "license": "https://creativecommons.org/licenses/by/4.0/",
      "downloads": [
        "https://callforce.global/data/caribbean-nearshore-wage-index-2026.csv",
        "https://callforce.global/assets/data/caribbean-wage-index-2026.json"
      ]
    },
    {
      "name": "The Loaded Agent Hour: US Agent Loaded Cost Index 2026",
      "canonical_url": "https://callforce.global/resources/us-agent-loaded-cost-index-2026/",
      "evidence_class": "derived_estimate",
      "scope": "Wage and benefit cost for US customer service representatives derived from BLS OEWS May 2025 and BLS ECEC March 2026.",
      "method": "Named federal series, visible component table, formula, CSV, and an explicit list of unmeasured cost layers.",
      "limitation": "Nothing in the index is Call Force Global operational data. ECEC is published for the broader office and administrative support occupational group, not SOC 43-4051 alone.",
      "license": "https://creativecommons.org/licenses/by/4.0/",
      "downloads": [
        "https://callforce.global/resources/us-agent-loaded-cost-index-2026/loaded-agent-cost-index-2026.csv"
      ]
    },
    {
      "name": "Published Call Center Attrition Record 2026",
      "canonical_url": "https://callforce.global/resources/call-center-attrition-cost-index-2026/",
      "evidence_class": "sourced_synthesis",
      "scope": "Source-supported attrition figures for the United States, United Kingdom, and Philippines, plus cost-per-hire and wage anchors.",
      "method": "The prior derived per-seat cost index was withdrawn on 2026-08-02 when its inputs could not be supported. The page preserves the correction, published record, and a model readers can run with their own inputs.",
      "limitation": "The withdrawn per-seat dollar figures must not be cited. No equivalent published attrition series was found for the Caribbean, Latin America, or India.",
      "downloads": [
        "https://callforce.global/data-downloads/call-center-attrition-cost-index-2026.csv"
      ]
    },
    {
      "name": "Call Center Statistics 2026",
      "canonical_url": "https://callforce.global/blog/call-center-statistics-2026/",
      "evidence_class": "sourced_synthesis",
      "scope": "A current guide to call center demand, service, workforce, cost, and technology figures from named publishers.",
      "method": "Figures are attributed at the point of use and should be checked against the linked publisher.",
      "limitation": "This is a research roundup, not an original survey. Cite the primary source for its statistic and Call Force Global only for the selection or analysis."
    },
    {
      "name": "What FNOL Means in Insurance",
      "canonical_url": "https://callforce.global/blog/fnol-outsourcing/",
      "evidence_class": "sourced_synthesis",
      "scope": "First notice of loss definitions, intake fields, workflow boundaries, and outsourcing considerations.",
      "method": "The guide separates factual definitions and regulatory sources from Call Force Global operating recommendations.",
      "limitation": "It is not legal advice and does not replace carrier procedures, licensing rules, or counsel."
    }
  ]
}