{
  "publisher": "Call Force Global",
  "title": "Virtual Assistant Statistics and Cost Data for SMBs (2026)",
  "source_url": "https://callforce.global/blog/virtual-assistant-statistics-2026/",
  "as_of": "2026",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "notes": "Each external statistic is sourced to a named primary publisher with a year. Aggregator-only figures were excluded. Rows of type cfg-first-party are Call Force Global operational ranges. Free to cite with attribution to Call Force Global.",
  "retrieved": "2026-06-25",
  "data": [
    {
      "category": "Market size",
      "statistic": "The global virtual assistant services (human VA) market was valued at about USD 19.5 billion in 2025 and is projected to reach USD 55.4 billion by 2035, a CAGR near 11.0 percent.",
      "value": "$19.5B (2025) to $55.4B (2035), ~11% CAGR",
      "unit": "USD",
      "year": "2025",
      "source_name": "Future Market Insights, Virtual Assistant Services Market report",
      "source_url": "https://www.futuremarketinsights.com/reports/virtual-assistant-services-market",
      "type": "external"
    },
    {
      "category": "Market size",
      "statistic": "Small and midsize businesses are forecast to hold about 44.4 percent of the virtual assistant services market in 2025, the largest client segment.",
      "value": "44.4% SMB share",
      "unit": "percent",
      "year": "2025",
      "source_name": "Future Market Insights, Virtual Assistant Services Market report",
      "source_url": "https://www.futuremarketinsights.com/reports/virtual-assistant-services-market",
      "type": "external"
    },
    {
      "category": "Market size",
      "statistic": "Administrative VAs are projected to be the largest role category, at about 38.4 percent of virtual assistant services market revenue in 2025.",
      "value": "38.4% admin VA share",
      "unit": "percent",
      "year": "2025",
      "source_name": "Future Market Insights, Virtual Assistant Services Market report",
      "source_url": "https://www.futuremarketinsights.com/reports/virtual-assistant-services-market",
      "type": "external"
    },
    {
      "category": "Market size",
      "statistic": "The global business process outsourcing market was valued at about USD 328 billion in 2025 and is projected to grow to USD 696 billion by 2033 at a 9.9 percent CAGR, the broader market VA staffing sits inside.",
      "value": "$328B (2025) to $696B (2033), 9.9% CAGR",
      "unit": "USD",
      "year": "2025",
      "source_name": "Grand View Research, BPO Market report (via PR Newswire)",
      "source_url": "https://www.prnewswire.com/news-releases/global-bpo-market-to-reach-695-8-billion-by-2033-ai-cloud-adoption-and-customer-experience-drive-growth---grand-view-research-inc-302799096.html",
      "type": "external"
    },
    {
      "category": "Cost",
      "statistic": "The median wage for U.S. secretaries and administrative assistants was $47,460 per year (about $22.82 per hour) in May 2024, the unloaded base before benefits and overhead.",
      "value": "$47,460/yr (~$22.82/hr)",
      "unit": "USD",
      "year": "2024",
      "source_name": "U.S. Bureau of Labor Statistics, OEWS / OOH SOC 43-6014, May 2024",
      "source_url": "https://www.bls.gov/ooh/office-and-administrative-support/secretaries-and-administrative-assistants.htm",
      "type": "external"
    },
    {
      "category": "Cost",
      "statistic": "Employer-paid benefits add roughly 31 percent on top of wages for U.S. civilian workers, with total compensation averaging $48.05 per hour and benefits $15.03 of that, in June 2025.",
      "value": "Benefits ~31% of total comp",
      "unit": "percent",
      "year": "2025",
      "source_name": "U.S. Bureau of Labor Statistics, Employer Costs for Employee Compensation, June 2025",
      "source_url": "https://www.bls.gov/news.release/archives/ecec_09122025.htm",
      "type": "external"
    },
    {
      "category": "Cost",
      "statistic": "The SHRM benchmark average cost-per-hire is $4,129 (SHRM Human Capital Benchmarking, 2016 report), and rises well beyond that for specialized or senior roles.",
      "value": "$4,129 avg cost-per-hire",
      "unit": "USD",
      "year": "2016",
      "source_name": "SHRM Human Capital Benchmarking report",
      "source_url": "https://www.shrm.org/topics-tools/news/shrm-benchmarking-report-4129-average-cost-per-hire",
      "type": "external"
    },
    {
      "category": "Cost",
      "statistic": "Replacing an employee costs between 50 percent and 200 percent of their annual salary once recruiting, training, lost productivity, and ramp time are counted.",
      "value": "50%-200% of salary",
      "unit": "percent",
      "year": "2024",
      "source_name": "SHRM (replacement-cost estimate)",
      "source_url": "https://www.shrm.org/topics-tools/news/talent-acquisition/real-costs-recruitment",
      "type": "external"
    },
    {
      "category": "Adoption",
      "statistic": "About 37 percent of small businesses outsource at least one business function, per a survey of 517 U.S. small-business leaders.",
      "value": "37% outsource at least one function",
      "unit": "percent",
      "year": "2024",
      "source_name": "Clutch small-business survey (via PR Newswire)",
      "source_url": "https://www.prnewswire.com/news-releases/clutch-report-reveals-small-businesses-shift-to-self-made-ai-tools-in-2024-301973466.html",
      "type": "external"
    },
    {
      "category": "Adoption",
      "statistic": "Cost reduction (59 percent) and access to expertise (57 percent) are the two leading reasons small businesses give for outsourcing, in a near tie.",
      "value": "59% cost / 57% expertise",
      "unit": "percent",
      "year": "2024",
      "source_name": "Clutch small-business survey",
      "source_url": "https://www.prnewswire.com/news-releases/clutch-report-reveals-small-businesses-shift-to-self-made-ai-tools-in-2024-301973466.html",
      "type": "external"
    },
    {
      "category": "Adoption",
      "statistic": "Among executives, 42 percent now name access to specialized talent as the top driver of outsourcing, while cost reduction has fallen from 70 percent in 2020 to 34 percent.",
      "value": "42% talent / 34% cost (down from 70% in 2020)",
      "unit": "percent",
      "year": "2024",
      "source_name": "Deloitte 2024 Global Outsourcing Survey",
      "source_url": "https://www.deloitte.com/us/en/services/consulting/articles/global-outsourcing-survey.html",
      "type": "external"
    },
    {
      "category": "Adoption",
      "statistic": "80 percent of executives plan to maintain or increase investment in third-party outsourcing.",
      "value": "80% maintain or increase",
      "unit": "percent",
      "year": "2024",
      "source_name": "Deloitte 2024 Global Outsourcing Survey",
      "source_url": "https://www.deloitte.com/us/en/services/consulting/articles/global-outsourcing-survey.html",
      "type": "external"
    },
    {
      "category": "Delegation",
      "statistic": "Entrepreneurs at growing businesses spend about 36 percent of a 45.5-hour work week (roughly 16 hours) on administrative tasks, in a survey of 251 U.S. entrepreneurs.",
      "value": "~36% of week / ~16 hrs/wk on admin",
      "unit": "percent",
      "year": "2023",
      "source_name": "Time etc / Censuswide survey",
      "source_url": "https://www.timeetc.com/resources/how-to-achieve-more/the-big-price-of-small-tasks-how-entrepreneurs-may-be-unwittingly-keeping-their-businesses-small/",
      "type": "external"
    },
    {
      "category": "Remote staffing",
      "statistic": "More than 1 in 4 (28 percent) U.S. skilled knowledge workers now freelance or work independently, generating about $1.5 trillion in earnings in 2024.",
      "value": "28% freelance / $1.5T",
      "unit": "USD",
      "year": "2024",
      "source_name": "Upwork, Freelance Forward / investor press release",
      "source_url": "https://investors.upwork.com/news-releases/news-release-details/upwork-study-finds-1-4-us-skilled-knowledge-workers-now-work",
      "type": "external"
    },
    {
      "category": "Remote staffing",
      "statistic": "58 percent of U.S. workers can work from home at least one day a week and 35 percent can work remotely full time, evidence of a large, established remote-capable labor pool.",
      "value": "58% any remote / 35% full remote",
      "unit": "percent",
      "year": "2023",
      "source_name": "McKinsey American Opportunity Survey",
      "source_url": "https://www.mckinsey.com/featured-insights/sustainable-inclusive-growth/future-of-america/american-opportunity-survey",
      "type": "external"
    },
    {
      "category": "CFG cost",
      "statistic": "Call Force Global nearshore virtual assistants run $12 to $18 per hour, all-in, for native-English support staff in the Caribbean and Latin America on U.S. time zones.",
      "value": "$12 to $18 per hour, all-in",
      "unit": "USD",
      "year": "2026",
      "source_name": "Call Force Global",
      "source_url": "https://callforce.global/services/virtual-assistants/",
      "type": "cfg-first-party"
    },
    {
      "category": "CFG cost",
      "statistic": "Against a U.S. administrative-assistant base of about $22.82 per hour before benefits (BLS, May 2024) plus roughly 31 percent in employer benefits (BLS ECEC, June 2025), a fully loaded in-house admin seat lands near $30 per hour, so a $12 to $18 CFG nearshore VA is a meaningful loaded-cost reduction without offshore time-zone or accent friction.",
      "value": "~$30/hr loaded in-house vs $12 to $18 CFG nearshore",
      "unit": "USD",
      "year": "2026",
      "source_name": "Call Force Global (arithmetic on BLS public data)",
      "source_url": "https://callforce.global/blog/virtual-assistant-statistics-2026/",
      "type": "cfg-first-party"
    },
    {
      "category": "CFG scope",
      "statistic": "Call Force Global VAs are fronters and support staff, not licensed professionals: they handle reception, scheduling, intake, lead pre-qualification, data entry, and overflow, and they do not give licensed, regulated, or professional advice.",
      "value": "Fronters and support staff, not licensed",
      "unit": "scope",
      "year": "2026",
      "source_name": "Call Force Global",
      "source_url": "https://callforce.global/services/virtual-assistants/",
      "type": "cfg-first-party"
    }
  ]
}