Terms of Service

Welcome to Call Force Global ("we," "us," or "our"). These Terms of Service govern your use of our website at callforce.global and any services we provide. By accessing our website or engaging our services, you agree to these terms. If you do not agree, please do not use our website or services.

1. Description of Services

Call Force Global provides business process outsourcing (BPO) services, including call center outsourcing, customer support operations, virtual assistant services, and related staffing and workforce management solutions. Our website serves as an informational resource about our services and as a platform for job applications and client inquiries.

Service details, scope, timelines, and deliverables for client engagements are defined in separate service agreements between Call Force Global and each client. These Terms of Service govern your use of our website and general interactions with our company. In the event of a conflict between these terms and a signed service agreement, the service agreement takes precedence.

2. Use of Website

You may use our website for lawful purposes only. When using our website, you agree not to:

• Submit false or misleading information through any form on our website
• Attempt to gain unauthorized access to any portion of the website, other accounts, or any systems or networks connected to our servers
• Use automated tools, bots, or scrapers to extract content from our website without our written permission
• Interfere with or disrupt the operation of the website or the servers and networks that host it
• Use the website to distribute unsolicited promotional or commercial content

We reserve the right to restrict or terminate access to our website for any user who violates these terms.

3. Job Applications

If you submit a job application through our website, you represent that all information provided is accurate and complete to the best of your knowledge. You grant us permission to review, store, and process your application data (including any voice recordings submitted as part of the application process) for the purpose of evaluating your candidacy. Our handling of application data is described in our Privacy Policy.

4. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Call Force Global or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

Our name, logo, and all related product and service names, design marks, and slogans are trademarks of Call Force Global. You may not use these marks without our prior written permission.

5. Confidentiality

In the course of engaging with Call Force Global, either through our website or through a service relationship, you may receive or have access to information that is proprietary or confidential. This includes but is not limited to business processes, pricing structures, client lists, technology configurations, and internal communications.

You agree not to disclose, reproduce, or use any confidential information for any purpose other than the purpose for which it was shared. This obligation survives the termination of any engagement or relationship with Call Force Global. Specific confidentiality terms for client engagements are defined in the applicable service agreement or non-disclosure agreement.

6. Payment Terms

Payment terms for Call Force Global's services are established in the service agreement between Call Force Global and each client. Unless otherwise specified in a service agreement:

• Invoices are issued on a regular billing cycle as defined in the applicable agreement
• Payment is due within the timeframe specified in the invoice
• Late payments may be subject to interest or service suspension as outlined in the service agreement
• All fees are quoted in US dollars unless otherwise specified

Disputes regarding invoices must be raised in writing within 15 days of the invoice date. Undisputed portions of invoices remain due on the original payment date.

7. Limitation of Liability

To the fullest extent permitted by law, Call Force Global and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services. This includes, without limitation, damages for loss of profits, data, goodwill, or other intangible losses.

Our total liability for any claim arising out of or related to these terms or our services shall not exceed the amount you paid to Call Force Global in the 12 months preceding the event giving rise to the claim. This limitation applies regardless of the legal theory on which the claim is based.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

8. Disclaimer of Warranties

Our website and its content are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the operation of our website or the accuracy, completeness, or reliability of any content or information provided on it. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

While we strive to keep our website available and error-free, we do not guarantee uninterrupted access or that the website will be free of errors, viruses, or other harmful components.

9. Termination

We may suspend or terminate your access to our website at any time, with or without cause, and with or without notice. Upon termination, your right to use the website ceases immediately.

For service engagements, termination terms are governed by the applicable service agreement. In the absence of a specific service agreement, either party may terminate an engagement by providing 30 days written notice to the other party.

Sections of these terms that by their nature should survive termination (including confidentiality, intellectual property, limitation of liability, and governing law) will remain in effect after termination.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada.

11. Changes to These Terms

We may update these Terms of Service from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of our website after any changes indicates your acceptance of the updated terms. We encourage you to review these terms periodically.

If we make material changes that significantly affect your rights or obligations, we will make a reasonable effort to notify affected parties before the changes take effect.

12. Contact Information

If you have questions about these Terms of Service, please contact us:

• Email: info@callforce.global
• Website: callforce.global/contact