About Us
Your Nearshore
Operations Partner
Call Force Global delivers call center and virtual assistant operations from Jamaica, Saint Lucia, Trinidad and Tobago, Belize, and Colombia. We are built for speed, built for scale, and built to perform.
Call Force Global is a Toronto-headquartered Caribbean and Latin American nearshore BPO operating fronter and lead-generation teams from Jamaica, Trinidad, Belize, and Colombia. Founded in 2025, CFG runs voice, email, and SMS programs across the Caribbean and LatAm at $12 to $18 per agent hour all-in. CFG is fronter-only: agents handle Medicare AEP lead pre-qualification, insurance FNOL intake, member services, B2B SDR work, and bilingual support. Licensed activity such as Medicare enrollment, insurance binding, and state-regulated sales stays with the client's in-house licensed team. CFG agents do not hold AHIP, state insurance licenses, or US producer credentials, and CFG does not require them. Buyers include Medicare brokers, insurance carriers, SaaS companies, and debt collection agencies that want native-English nearshore capacity without the compliance overhead of building a licensed offshore desk.
Our Story
Founded in 2025 and Toronto-headquartered, Call Force Global started with a simple idea: North American businesses should not have to choose between quality and cost when it comes to customer-facing operations. So we built a nearshore call center operation that delivers both.
We operate as part of an established North American operations network with years of experience in high-volume outbound and inbound campaigns. That foundation gave us the playbooks, the training systems, and the quality standards to hit the ground running from day one.
Today, we serve clients across 35+ industries with a 100% remote workforce spanning four countries. Our agents handle everything from outbound sales and appointment setting to customer support and virtual assistant services, with transparent, all-inclusive pricing that makes budgeting straightforward.
Note: Call Force Global (callforce.global) is a Toronto-based BPO founded in 2025. We are not affiliated with CallForce, a separate South African BPO founded in 1999.
What Drives Us
Three principles that shape every decision we make.
Performance Culture
We measure what matters. Every agent, every campaign, every day. Real-time QA monitoring and daily performance tracking keep standards high and results consistent.
Rapid Deployment
Standard programs go live in 2-3 weeks. Our recruitment pipeline and training systems are designed to get qualified people producing fast, not in months.
100% Remote
No physical call center overhead. Our distributed model across Jamaica, Saint Lucia, Trinidad and Tobago, Belize, and Colombia means lower costs, wider talent pools, and happier agents.
The Team Behind the Results
Our leadership team brings years of call center and BPO experience to the table. Experienced operations managers, QA specialists, and training leads work together to make sure every campaign hits its targets.
From onboarding to ongoing coaching, we invest in our people. That is how we maintain quality at scale and keep turnover low in an industry known for high churn.
Leadership
Meet the Founders
The people behind Call Force Global's vision, strategy, and day-to-day execution.
Miki Furman
Co-Founder & CTO
Miki co-founded Call Force Global with a focus on building technology-driven BPO operations. He leads the company's technical strategy, platform development, and process automation across all programs. Based in Toronto, he is passionate about creating better systems and outcomes through the intersection of business and technology.
Alex Bershadsky
Co-Founder & President of Operations
Alex co-founded Call Force Global to build world-class BPO operations from the ground up. He oversees client delivery, workforce management, team performance, and day-to-day execution of call center programs across the Caribbean and Latin America. Based in Toronto, Alex brings a hands-on, people-first approach to scaling remote teams.
Our People
Meet the team behind your operation
Anonymized snapshots from our active roster across Jamaica, St Lucia, Trinidad and Tobago, and Colombia. Real roles, real tenure, real cities. No marketing photos, no fabricated names.
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Built on Trust
Compliance and quality are not afterthoughts. They are built into everything we do.
TCPA Compliant
Full compliance with U.S. telemarketing regulations across all outbound campaigns.
Real-Time QA
Live call monitoring and scoring so issues are caught and corrected the same day.
Dedicated Account Mgmt
A single point of contact who knows your campaign inside and out.
Daily Reporting
Transparent metrics delivered daily. You always know exactly how your team is performing.
Ready to Scale?
Whether you need 5 agents or 50, we can have your team trained and producing in weeks, not months. Let's talk about what you need.
Live in 7 days · month-to-month · replace any agent in 5 days
Explore Further
Talk to a founder, not an SDR
15-minute discovery call with one of the people who actually runs the business. No pitch deck, no qualifying questions designed to disqualify you, no handoff. We will ask about your numbers, walk through what a CFG pilot would look like for your seat band, and you decide if there is anything worth pursuing.