Call Force Global was great to work with. Their team is responsive and made the process straightforward from day one. They helped us scale our outbound calling without hiring internally, saving us time and effort. Execution was smooth, communication was clear, and we saw stronger consistency in our outreach. Overall, a solid experience with a team that delivers. Would definitely recommend.
FCC CG Docket 02-278 disclosure rules tighten through 2026. Reserve a Q3 ramp window to clear the compliance posture before year-end.
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Program Quote
Debt Collection Fronter Program: Quote in 24 Hours
Caribbean debt-collection fronter seats from one agent at $12 to $18 per agent hour all-in, against $35 to $48 onshore. At an example 10 seats and 160 hours a seat, the monthly cost delta is $27,200 to $57,600. FDCPA + Reg F compliant teams handle right-party contact and warm-transfer to your licensed US collectors. 7-7-7 cadence and 8am to 9pm windows baked into dialer config. Seven-business-day ramp. 100% AI QA on every call*.
“Solid, reliable team for anyone looking to scale.”Verified Google reviewerYour right-party contact rate is the only number that matters. Every hour a licensed US collector spends dialing for RPC is an hour they are not spending on the actual collection conversation. The math collapses fast: $35-50/hr loaded licensed time burned on outreach that never connects.
CFG fronters do the RPC and warm-transfer at $12-18/hr nearshore so your licensed collectors hit the conversation already qualified. CFG does not collect debts directly: mini-Miranda, validation notice, payment demand, settlement all stay with your licensed US staff after the transfer. Reg F 7-7-7 cadence and 8am to 9pm windows are baked into dialer config, not a manual process.
What you get
What a CFG debt collection program looks like
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1
Week 1 · Stand-up
FDCPA and Reg F training, identity verification scripts, dialer configuration (7-7-7 contact cadence plus 8am to 9pm consumer windows). Recording retention set to 7 years from day one.
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2
Week 2 · Calibration
Live calibration on a 10 to 15% QA sample. Validation-notice timing dialed in with the client compliance team. Mini-Miranda script wording locked.
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3
Weeks 3+ · Production
Full production. Right-party-contact rate, warm-transfer rate, and mini-Miranda compliance scored on every monitored call. Daily dashboards in the client's tool of choice.
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4
Ongoing · Optimization
Weekly business review with the senior ops manager. Monthly portfolio re-scrub. Replacement of any underperforming agent within 5 business days.
Pricing
$12 to $18/hr all-inNon-licensed debt collection fronter scope. The bundle covers agent pay, supervision, and FDCPA and Reg F training; the dialer, 7-year recording retention, 100% AI QA, and dialing infrastructure with TCPA consent checks come in from the $13 Scored Desk up. CFG does not collect debts directly. Full pricing logic on the pricing page.
Compliance posture
CFG is a non-licensed fronter. Agents perform right-party contact and warm transfer only. Mini-Miranda, validation notice, payment demand, and settlement negotiation stay with the client's licensed US collectors.
State third-party collection licensing is scoped per program during onboarding. CFG carries general liability and errors and omissions insurance against the contracted scope.
Full breakdown on the debt collection service page.
First-party or third-party
Both supported
First-party programs (original creditor, pre-charge-off) run under the client's existing structure with no extra state licensing required on the CFG side. Third-party placements (post-charge-off accounts) require state collection licensing on the client side, scoped per market during onboarding. Tell us which states you operate in and we map the licensing requirements alongside the quote.
Why CFG
Why CFG for debt collection
Caribbean, not far-offshore
US-aligned time zones and native English help right-party contact calls land. FCC CG Docket 02-278 disclosure positioning is cleaner from the Caribbean than from a 12-hour-offset call floor.
Fronter-only, no collection
CFG agents do not collect. Clean FDCPA scope. Warm-transfer to your licensed US collectors keeps the licensed activity on the licensed side of the line.
Reg F by config, not by memo
7-7-7 contact cadence, 8am to 9pm consumer windows, and DNC scrubbing all live in dialer configuration. Compliance becomes a system property, not a manual process the agent has to remember.
On the $14 Open Desk, every debt program ships connected to the CFG client portal: 100% AI QA on every right-party contact, live transcripts, FDCPA compliance audit log, and supervisor dashboards your compliance team can audit in real time. See what your supervisor sees →
Where most programs start
The Pilot Month, from one agent. An intro month to set your workflow baseline, tune the operation and see whether we fit, live 7 business days after kickoff. It bills at your desk's normal hourly rate: two agents for 160 hours each on the $12.00 Staffed Desk come to $3,840. After that it rolls on month to month on 30 days' notice, and the playbook we build is yours either way.
The ladder: $12 Staffed Desk on your dialer, $13 Scored Desk on ours with 100% AI QA, $14 Open Desk with a KPI portal, and above $14 only for regulated verticals or out-of-hours coverage.
Before you request a quote
Debt collection program: common questions
Deeper reading: the full 2026 guide to 3rd party debt collection call center outsourcing covers Reg F cadence, licensing, and pricing models.
Do your agents collect debts or make demands for payment?
No. Our agents are fronters. They verify contact and pre-qualify, then warm-transfer to your licensed US collectors, who handle the collection conversation. The regulated activity stays on your side.
Are you FDCPA and Regulation F compliant?
Our scripting follows FDCPA and Regulation F, including the 7-7-7 contact-frequency rule, and from the $13 Scored Desk up every call is recorded and scored (on the $12 Staffed Desk your own dialer records). Agents do not threaten, misrepresent, or step outside the fronter perimeter.
Do you support first-party and third-party collections?
Both. We front for first-party programs on your brand and for third-party programs; the licensed collection activity stays with your team.
What if an agent is not the right fit?
Pull them and we replace from the bench within 5 business days. No performance-improvement process, no severance line items.
Is there a long contract or a setup fee?
No. The program starts from one agent and runs month to month on 30 days' notice, with no setup fee and no annual prepay, at 12 to 18 dollars per agent hour all-in. A 6- or 12-month term takes $0.50 or $1.00 an hour off if you want one. Scale it, hold it, or stop it based on the numbers.
Program quote intake
Tell us about your portfolio
Answer 8 quick questions. A senior CFG ops manager from Toronto HQ emails your custom pricing and 7-business-day launch plan within 24 business hours.
Your request is in.
Check your email for confirmation. A senior CFG ops manager will email your custom pricing and 7-business-day launch plan within 24 business hours.
Active program
US debt buyer · 14 seats · Reg F third-party with state licensing per market.
Anonymized per NDA. Reference call available after the discovery conversation.
Reviews from Google
5.0Very professional. Helped me hire a reputable virtual assistant and launched a new outbound call campaign.
Reliable, efficient, and easy to work with. Improved our overall efficiency and went above and beyond to deliver results.
Vetting your current vendor first?
Score them against the market for $497 before you switch.
90-minute live working session with the founder. 8-page written memo within 5 business days. The full $497 credits toward The Pilot Month if you start one within 60 days.
See what's included →Need to learn more first? See the debt collection service hub, the free debt collection playbook, the calculator, or the free Pilot Blueprint.
* 100% AI QA applies on the Scored Desk ($13) and Open Desk ($14), where calls run on our line. On the Staffed Desk ($12) calls run on your dialer, so you hold the recordings and scoring.