Call Force Global was great to work with. Their team is responsive and made the process straightforward from day one. They helped us scale our outbound calling without hiring internally, saving us time and effort. Execution was smooth, communication was clear, and we saw stronger consistency in our outreach. Overall, a solid experience with a team that delivers. Would definitely recommend.
FCC CG Docket 02-278 disclosure rules tighten through 2026. Reserve a Q3 ramp window to clear the compliance posture before year-end.
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Pilot Quote
Debt Collection Fronter Pilot: Quote in 24 Hours
10 Caribbean debt-collection fronter seats at $12 to $18 per agent hour all-in versus $28 to $48 onshore: roughly $30,000 to $50,000 per month in payroll delta at 10-seat / 40-hour coverage. FDCPA + Reg F compliant teams handle right-party contact and warm-transfer to your licensed US collectors. 7-7-7 cadence and 8am to 9pm windows baked into dialer config. 7-day ramp. 100% AI QA on every call.
“Solid, reliable team for anyone looking to scale.”Jonathan GlazerYour right-party contact rate is the only number that matters. Every hour a licensed US collector spends dialing for RPC is an hour they are not spending on the actual collection conversation. The math collapses fast: $35-50/hr loaded licensed time burned on outreach that never connects.
CFG fronters do the RPC and warm-transfer at $12-18/hr nearshore so your licensed collectors hit the conversation already qualified. CFG does not collect debts directly: mini-Miranda, validation notice, payment demand, settlement all stay with your licensed US staff after the transfer. Reg F 7-7-7 cadence and 8am to 9pm windows are baked into dialer config, not a manual process.
What you get
What a CFG debt collection pilot looks like
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1
Week 1 · Stand-up
FDCPA and Reg F training, identity verification scripts, dialer configuration (7-7-7 contact cadence plus 8am to 9pm consumer windows). Recording retention set to 7 years from day one.
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2
Week 2 · Calibration
Live calibration on a 10 to 15% QA sample. Validation-notice timing dialed in with the client compliance team. Mini-Miranda script wording locked.
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3
Weeks 3+ · Production
Full production. Right-party-contact rate, warm-transfer rate, and mini-Miranda compliance scored on every monitored call. Daily dashboards in the client's tool of choice.
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4
Ongoing · Optimization
Weekly business review with the senior ops manager. Monthly portfolio re-scrub. Replacement of any underperforming agent within 5 business days.
Pricing
$12 to $18/hr all-inNon-licensed debt collection fronter scope. The bundle covers agent wages, employer taxes, supervision, dialer, 7-year recording retention, QA, FDCPA and Reg F training, and TCPA-compliant dialing infrastructure. CFG does not collect debts directly. Full pricing logic on the pricing page.
Compliance posture
CFG is a non-licensed fronter. Agents perform right-party contact and warm transfer only. Mini-Miranda, validation notice, payment demand, and settlement negotiation stay with the client's licensed US collectors.
State third-party collection licensing is scoped per program during onboarding. CFG carries general liability and errors and omissions insurance against the contracted scope.
Full breakdown on the debt collection service page.
First-party or third-party
Both supported
First-party programs (original creditor, pre-charge-off) run under the client's existing structure with no extra state licensing required on the CFG side. Third-party placements (post-charge-off accounts) require state collection licensing on the client side, scoped per market during onboarding. Tell us which states you operate in and we map the licensing requirements alongside the quote.
Why CFG
Why CFG for debt collection
Caribbean, not far-offshore
US-aligned time zones and native English help right-party contact calls land. FCC CG Docket 02-278 disclosure positioning is cleaner from the Caribbean than from a 12-hour-offset call floor.
Fronter-only, no collection
CFG agents do not collect. Clean FDCPA scope. Warm-transfer to your licensed US collectors keeps the licensed activity on the licensed side of the line.
Reg F by config, not by memo
7-7-7 contact cadence, 8am to 9pm consumer windows, and DNC scrubbing all live in dialer configuration. Compliance becomes a system property, not a manual process the agent has to remember.
Every debt pilot ships connected to the CFG client portal: 100% AI QA on every right-party contact, live transcripts, FDCPA compliance audit log, and supervisor dashboards your compliance team can audit in real time. See what your supervisor sees →
Before you request a quote
Debt collection pilot: common questions
Do your agents collect debts or make demands for payment?
No. Our agents are fronters. They verify contact and pre-qualify, then warm-transfer to your licensed US collectors, who handle the collection conversation. The regulated activity stays on your side.
Are you FDCPA and Regulation F compliant?
Yes. Scripting follows FDCPA and Regulation F, including the 7-7-7 contact-frequency rule, and every call is recorded and scored. Agents do not threaten, misrepresent, or step outside the fronter perimeter.
Do you support first-party and third-party collections?
Both. We front for first-party programs on your brand and for third-party programs; the licensed collection activity stays with your team.
What if an agent is not the right fit?
Pull them and we replace from the bench within 5 business days. No performance-improvement process, no severance line items.
Is there a long contract or a setup fee?
No. The 10-seat pilot is month to month with no setup fee and no annual prepay, at 12 to 18 dollars per agent hour all-in. Scale it, hold it, or stop it based on the numbers.
Pilot quote intake
Tell us about your portfolio
Answer 8 quick questions. A senior CFG ops manager from Toronto HQ emails your custom pricing and 7-day pilot plan within 24 business hours.
Your request is in.
Check your email for confirmation. A senior CFG ops manager will email your custom pricing and 7-day pilot plan within 24 business hours.
Active program
US debt buyer · 14 seats · Reg F third-party with state licensing per market.
Anonymized per NDA. Reference call available after the discovery conversation.
Reviews from Google
5.0Very professional. Helped me hire a reputable virtual assistant and launched a new outbound call campaign.
Reliable, efficient, and easy to work with. Improved our overall efficiency and went above and beyond to deliver results.
Vetting your current vendor first?
Score them against the market for $497 before you switch.
90-minute live working session with the founder. 8-page written memo within 5 business days. The full $497 credits toward any CFG pilot you sign within 60 days.
See what's included →Need to learn more first? See the debt collection service hub, the calculator, or the free Pilot Blueprint.