Call Force Global was great to work with. Their team is responsive and made the process straightforward from day one. They helped us scale our outbound calling without hiring internally, saving us time and effort. Execution was smooth, communication was clear, and we saw stronger consistency in our outreach. Overall, a solid experience with a team that delivers. Would definitely recommend.
FCC CG Docket 02-278 disclosure rules tighten through 2026. Reserve a Q3 ramp window to clear the compliance posture before year-end.
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Pilot Quote
Debt Collection Fronter Pilot: Quote in 24 Hours
FDCPA + Reg F compliant fronter teams in the Caribbean. Right-party contact and warm-transfer to your licensed US collectors. 7-7-7 cadence and 8am to 9pm windows baked into dialer config. $14 to $22/hr all-in. 10-seat minimum.
Your right-party contact rate is the only number that matters. Every hour a licensed US collector spends dialing for RPC is an hour they are not spending on the actual collection conversation. The math collapses fast: $35-50/hr loaded licensed time burned on outreach that never connects.
CFG fronters do the RPC and warm-transfer at $14-22/hr nearshore so your licensed collectors hit the conversation already qualified. CFG does not collect debts directly: mini-Miranda, validation notice, payment demand, settlement all stay with your licensed US staff after the transfer. Reg F 7-7-7 cadence and 8am to 9pm windows are baked into dialer config, not a manual process.
What you get
What a CFG debt collection pilot looks like
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1
Week 1 · Stand-up
FDCPA and Reg F training, identity verification scripts, dialer configuration (7-7-7 contact cadence plus 8am to 9pm consumer windows). Recording retention set to 7 years from day one.
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2
Week 2 · Calibration
Live calibration on a 10 to 15% QA sample. Validation-notice timing dialed in with the client compliance team. Mini-Miranda script wording locked.
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3
Weeks 3+ · Production
Full production. Right-party-contact rate, warm-transfer rate, and mini-Miranda compliance scored on every monitored call. Daily dashboards in the client's tool of choice.
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4
Ongoing · Optimization
Weekly business review with the senior ops manager. Monthly portfolio re-scrub. Replacement of any underperforming agent within 5 business days.
Pricing
$14 to $22/hr all-inNon-licensed debt collection fronter scope. The bundle covers agent wages, employer taxes, supervision, dialer, 7-year recording retention, QA, FDCPA and Reg F training, and TCPA-compliant dialing infrastructure. CFG does not collect debts directly. Full pricing logic on the pricing page.
Compliance posture
CFG is a non-licensed fronter. Agents perform right-party contact and warm transfer only. Mini-Miranda, validation notice, payment demand, and settlement negotiation stay with the client's licensed US collectors.
State third-party collection licensing is scoped per program during onboarding. CFG carries general liability and errors and omissions insurance against the contracted scope.
Full breakdown on the debt collection service page.
First-party or third-party
Both supported
First-party programs (original creditor, pre-charge-off) run under the client's existing structure with no extra state licensing required on the CFG side. Third-party placements (post-charge-off accounts) require state collection licensing on the client side, scoped per market during onboarding. Tell us which states you operate in and we map the licensing requirements alongside the quote.
Why CFG
Why CFG for debt collection
Caribbean, not far-offshore
US-aligned time zones and native English help right-party contact calls land. FCC CG Docket 02-278 disclosure positioning is cleaner from the Caribbean than from a 12-hour-offset call floor.
Fronter-only, no collection
CFG agents do not collect. Clean FDCPA scope. Warm-transfer to your licensed US collectors keeps the licensed activity on the licensed side of the line.
Reg F by config, not by memo
7-7-7 contact cadence, 8am to 9pm consumer windows, and DNC scrubbing all live in dialer configuration. Compliance becomes a system property, not a manual process the agent has to remember.
Pilot quote intake
Tell us about your portfolio
Answer 8 quick questions. A senior CFG ops manager from Toronto HQ emails your custom pricing and 7-day pilot plan within 24 business hours.
Your request is in.
Check your email for confirmation. A senior CFG ops manager will email your custom pricing and 7-day pilot plan within 24 business hours.
Active program
US debt buyer · 14 seats · Reg F third-party with state licensing per market.
Anonymized per NDA. Reference call available after the discovery conversation.
Reviews from Google
5.0 · 6 reviewsVery professional. Helped me hire a reputable virtual assistant and launched a new outbound call campaign.
Needed extra hands for a new campaign that we just launched. Thank you to these guys for getting it deployed quickly.
Need to learn more first? See the debt collection service hub, the calculator, or the free Pilot Blueprint.