Find Out If Dedicated Agents Work for You, in One Month

Pricing for a dedicated-agent pilot is usually quote-gated. You ask, you wait, and what comes back is a proposal rather than a number. The published trial constructs you do find mostly belong to a different product: shared queues and software that answer by the minute. The Pilot Month exists to make trying a dedicated team as legible as buying one: a named engagement, a published rate, a review at day 30, and a set of artifacts that stay with you either way.

How do you trial an outsourced call center before signing a long-term contract?

To trial an outsourced call center before a long-term contract, run one paid live month on your own calls with a small team, and make sure the agreement after that month is month to month rather than a term. At Call Force Global that trial is the Pilot Month: it starts from one agent with no seat minimum, bills at the normal hourly rate for the desk you choose, goes live 7 business days after a completed kickoff, and then continues month to month on 30 days' notice, with no long-term contract unless you choose a 6- or 12-month term for a lower rate.

What to check during the month:

• Agree the measures before the first call: answer rate, bookings or transfers, and a set of recorded calls you score yourself. On the Scored and Open Desks the recordings run on our line, so you get the full archive; on the Staffed Desk they sit in your own dialer.
• Read the exit terms, not just the trial terms. A trial proves little if the contract that follows locks you in for a year. Ours runs month to month on 30 days' notice.
• Ask what you keep if you stop. The Call Ops Playbook and the Pilot Benchmark Report stay with you whether you scale or walk away.

What the Pilot Month Includes

The rate covers the build, the people, the month and the measurement: dedicated agents from one seat up, a seven-business-day go-live, supervision and daily coaching, weekly scorecards and a founder debrief at the end. On the Scored and Open Desks every call is also scored by AI QA with human review.

Billed at Your Desk's Normal Rate, on the Table

The Pilot Month bills at your production rate. That is the published rate for whichever desk you choose, so the number you see in month one is the number you keep seeing. What makes it a pilot is the purpose: a month to set your workflow baseline, tune scripts and staffing against real calls, and find out whether we are a good fit, with a founder debrief at day 30.

The rate is also all-in. No setup fee, no per-minute meter, no overage line, no surprise integrations invoice. If your month needs something exotic enough to cost extra, we say so before kickoff, not after.

After the month: it rolls on, or you choose a term

Nothing needs re-signing. After the Pilot Month the engagement rolls on month to month on the desk you chose, and either side can end it with 30 days' notice. You can also switch desks, or commit to a term for a lower rate:

Regulated verticals and out-of-hours coverage are the only things that move a program above $15.00, up to $19. Email and LinkedIn outreach can be added to any desk as scoped add-ons, priced on the call with the software passed through at cost; we never supply prospect data. Seats you add early, from day 10, bill at the same rate as the rest of the desk.

What the Same Month Costs at US Rates

The US Bureau of Labor Statistics puts the median customer service representative wage at $21.53 an hour (SOC 43-4051, May 2025 release, the most recent OEWS estimates published), before any employer costs. Loaded with payroll taxes, benefits, equipment, facilities, training, supervision, and QA, our 2026 outsourcing cost guide documents the same seat at $35 to $48 per fully loaded hour, and US onshore BPOs at $25 to $40. Priced against those published bands, the worked example of two agents for 160 hours each looks like this:

Call it roughly $8,000 to $15,400 to staff the same month at US rates, matching the band in the table above, before you count a single hour of recruiting, and the same hours come to $4,160 on the Staffed Desk, $4,480 on the Scored Desk with the AI QA layer, or $4,800 on the Open Desk. The full wage derivation, country by country, is in our Caribbean nearshore wage index; the loaded-cost breakdown is in the cost guide. Both are published with sources, so check our math.

You Keep Everything the Month Produces: The Handover Set

What the month produces stays with you, whether you scale or stop. We call it the Handover Set: your finished Call Ops Playbook, the Pilot Benchmark Report and the founder debrief on every desk, plus the full recording and transcript archive and the AI QA scorecard set when the pilot runs on our dialer (Scored or Open Desk).

1. The full recording and transcript archive (Scored and Open Desks)

   Every pilot call on our dialer, recording and transcript, exported at close. Your data, forever. On the Staffed Desk the recordings are already on your own system.

   ClosesI would be taking the vendor's word for how the calls actually went.

2. The complete AI QA scorecard set, with human analyst notes (Scored and Open Desks)

   Every call scored against your rubric rather than a sample, with analyst notes on the reviewed set. A working quality-management layer you can reuse to grade any vendor, or your own in-house team, long after the pilot.

   ClosesQuality was graded on a sample I never got to inspect.

3. Your Call Ops Playbook, final version

   Final scripts, objection map, escalation tree, and staffing model, rewritten with everything the month taught. Vendor-neutral by design: it works without us.

   ClosesIf I stop after the pilot, I have spent the money and have nothing to show for it.

4. The Pilot Benchmark Report

   Your month's numbers set against the published industry data that actually exists, every source named by edition and its limits stated plainly, plus your own week-over-week ramp curve across four weekly cycles, something a two-week trial cannot produce by definition.

   ClosesThe numbers look fine, but good compared to what?

5. The founder debrief

   Scale, fix, or stop, argued honestly from your data in a 30-minute working session at the end of the month.

   ClosesI will end up with a pile of evidence and still no decision.

No invented dollar values are attached to any of that. The Pilot Month bills at your desk's normal rate and the Handover Set is produced by the month itself, so there is no separate price to quote and no comparable we could point you at without making one up. Judge the set by what it concretely is instead: an archive covering every call rather than a sample, a scoring layer built on your own rubric that keeps working on whichever vendor you point it at next, a playbook written to run without us, and a benchmark with its sources labeled so you can check it. The floor outcome of the worst possible month is a professionally executed staffing experiment plus a portable ops playbook. That floor is deliberate: it is what makes a paid pilot rational for a buyer who has been trained by free trials.

The Month, Week by Week

The 7 Business Day Go-Live Guarantee

If your first live call takes longer than 7 business days from a completed kickoff, your live month extends day-for-day at no charge. That commitment is the 7 Business Day Go-Live Guarantee. It covers your start date, not your results, and there is nothing to claim: the remedy is the calendar, so your end date simply moves.

A start date that slips quietly eats the month you paid for, which is the usual way a vendor trial turns into a vendor excuse. So the start date is the one thing on this page that carries a guarantee, stated here in full rather than left in the terms.

What Happens After the Month (Decided Before It Starts)

• It rolls on month to month. After the live month the engagement continues on the desk you chose, at the same rate. Either side can end it with 30 days' notice, so stopping is one email, not a negotiation.
• Or take a term for a lower rate. A 6-month term takes $0.50 an hour off and a 12-month term takes $1.00 off, on the published ladder ($13, $14 or $15 by configuration, and above $15 only for regulated verticals or out-of-hours coverage). There is no money-back guarantee; the protection is the notice period and the artifacts you keep.
• Scale early from day 10. Seen enough by the second week? Add seats any time from day 10; new seats bill at the same rate as the rest of the desk.
• Kickoffs are sequenced, not instant. Before your first live call, a pilot needs its QA rubric calibrated against your actual calls and a named in-market lead assigned to the program for the whole month. That work happens per pilot, in order, which is why we book kickoff dates in sequence. When you reach out we give you the next real kickoff window rather than a date the bench cannot hold.

Who the Pilot Month Is Not For

Two more honest exclusions. The pilot itself does not run 24/7: staggered shifts stretch daily coverage to about 13 hours, and true round-the-clock coverage is a custom program we scope separately. And HIPAA-bound healthcare sits outside the standard 7-business-day clock: it goes live 10 business days after a completed kickoff, because the BAA and HIPAA setup come first. CFG agents are fronters on every program: they answer, capture, qualify, schedule, and route, and anything requiring a licensed professional warm-transfers to your in-house licensed team.

Still not sure which lane you are in? Start with the free Pilot Blueprint: send us your call patterns and we return a written ops plan in 48 hours that recommends the right-sized setup, whether that is a Pilot Month, shared coverage, or nothing yet.

Frequently Asked Questions