Find Out If Dedicated Agents Work for You, in One Month

Pricing for a dedicated-agent pilot is usually quote-gated. You ask, you wait, and what comes back is a proposal rather than a number. The published trial constructs you do find mostly belong to a different product: shared queues and software that answer by the minute. The Pilot Month exists to make trying a dedicated team as legible as buying one: a named engagement, a public price, a defined end, and a stack of artifacts that leave with you either way.

What the Pilot Month Includes

One flat price covers the build, the people, the month, and the measurement: two dedicated agents, a 7-business-day go-live, roughly 320 live agent hours, AI QA on 100 percent of calls with human review, a real-time SLA dashboard, weekly scorecards, and a founder debrief at the end.

Billed at Our Floor: The Whole Price, on the Table

We make nothing on pilots, and that is the design. $12.00 per hour is the exact bottom of the rate card we publish, and at that rate the pilot covers its own agents, QA analysts, build time, and telephony rather than earning a margin. Pilots are how we earn production programs; production is where CFG makes its money, quoted at $13 to $18 per hour by scope. You know that shape before you spend a dollar, which is the point: the pilot price is the concession, taken upfront and in the open, instead of a rebate dribbled back across future invoices.

The price is also fixed in the strict sense. No setup fee, no per-minute meter, no overage line, no surprise integrations invoice. If your month needs something exotic enough to cost extra, we say so before kickoff, not after.

What the Same Month Costs at US Rates

The US Bureau of Labor Statistics puts the median customer service representative wage at $21.53 an hour (SOC 43-4051, May 2025 release, the most recent OEWS estimates published), before any employer costs. Loaded with payroll taxes, benefits, equipment, facilities, training, supervision, and QA, our 2026 outsourcing cost guide documents the same seat at $28 to $48 per fully loaded hour, and US onshore BPOs at $25 to $40. Priced against those published bands, the Pilot Month's ~320 hours look like this:

Call it roughly $8,000 to $15,400 to staff the same month at US rates, matching the band in the table above, before you count a single hour of recruiting, and the pilot runs at $3,840 with the QA layer included. The full wage derivation, country by country, is in our Caribbean nearshore wage index; the loaded-cost breakdown is in the cost guide. Both are published with sources, so check our math.

You Keep Everything the Month Produces: The Handover Set

Five artifacts leave with you when the Pilot Month ends, whether you scale or stop. We call them the Handover Set: the full recording and transcript archive, the complete AI QA scorecard set, your finished Call Ops Playbook, the Pilot Benchmark Report, and the founder debrief.

1. The full recording and transcript archive

   Every pilot call across roughly 320 live agent hours, recording and transcript, exported at close. Your data, forever.

   ClosesI would be taking the vendor's word for how the calls actually went.

2. The complete AI QA scorecard set, with human analyst notes

   Every call scored against your rubric rather than a sample, with analyst notes on the reviewed set. A working quality-management layer you can reuse to grade any vendor, or your own in-house team, long after the pilot.

   ClosesQuality was graded on a sample I never got to inspect.

3. Your Call Ops Playbook, final version

   Final scripts, objection map, escalation tree, and staffing model, rewritten with everything the month taught. Vendor-neutral by design: it works without us.

   ClosesIf I stop after the pilot, I have spent the money and have nothing to show for it.

4. The Pilot Benchmark Report

   Your month's numbers set against the published industry data that actually exists, every source named by edition and its limits stated plainly, plus your own week-over-week ramp curve across four weekly cycles, something a two-week trial cannot produce by definition.

   ClosesThe numbers look fine, but good compared to what?

5. The founder debrief

   Scale, fix, or stop, argued honestly from your data in a 30-minute working session at the end of the month.

   ClosesI will end up with a pile of evidence and still no decision.

No invented dollar values are attached to any of that. The Pilot Month is billed at our $12.00 floor and the Handover Set is produced by the month itself, so there is no separate price to quote and no comparable we could point you at without making one up. Judge the set by what it concretely is instead: an archive covering every call rather than a sample, a scoring layer built on your own rubric that keeps working on whichever vendor you point it at next, a playbook written to run without us, and a benchmark with its sources labeled so you can check it. The floor outcome of the worst possible month is a professionally executed staffing experiment plus a portable ops playbook. That floor is deliberate: it is what makes a paid pilot rational for a buyer who has been trained by free trials.

The Month, Week by Week

The 7-Day Go-Live Guarantee

If your first live call takes longer than 7 business days from a completed kickoff, your live month extends day-for-day at no charge. That commitment is the 7-Day Go-Live Guarantee. It covers your start date, not your results, and there is nothing to claim: the remedy is the calendar, so your end date simply moves.

A start date that slips quietly eats the month you paid for, which is the usual way a vendor trial turns into a vendor excuse. So the start date is the one thing on this page that carries a guarantee, stated here in full rather than left in the terms.

How It Ends (Decided Before It Starts)

• It sunsets automatically. The engagement is one live month. When the month ends, it ends: no auto-renewal, no subscription, nothing to remember to cancel.
• No lock-in on the other side. Continuing is a new decision at a quoted program rate ($13 to $18 per hour by scope). Declining costs you nothing further and you keep the artifacts.
• Scale early from day 10. Seen enough by the second week? Convert any time from day 10 and every unused pilot day rolls into your first production month. The month caps your decision time; it never pads ours.
• Kickoffs are sequenced, not instant. Before your first live call, a pilot needs its QA rubric calibrated against your actual calls and a named in-market lead assigned to the program for the whole month. That work happens per pilot, in order, which is why we book kickoff dates in sequence. When you reach out we give you the next real kickoff window rather than a date the bench cannot hold.

Who the Pilot Month Is Not For

Two more honest exclusions. The pilot itself does not run 24/7: staggered shifts stretch daily coverage to about 13 hours, and true round-the-clock coverage is a custom program we scope separately. And regulated programs, such as HIPAA-bound healthcare and Medicare, sit outside the standard 7-day clock and get custom-scheduled with the compliance steps done properly. CFG agents are fronters on every program: they answer, capture, qualify, schedule, and route, and anything requiring a licensed professional warm-transfers to your in-house licensed team.

Still not sure which lane you are in? Start with the free Pilot Blueprint: send us your call patterns and we return a written ops plan in 48 hours that recommends the right-sized setup, whether that is a Pilot Month, shared coverage, or nothing yet.

Frequently Asked Questions