Two Dedicated Agents. One Live Month. Every Call Scored.

Pricing for a dedicated-agent pilot is usually quote-gated. You ask, you wait, and what comes back is a proposal rather than a number. The published trial constructs you do find mostly belong to a different product: shared queues and software that answer by the minute. The Pilot Month exists to make trying a dedicated team as legible as buying one: a named engagement, a public price, a defined end, and a stack of artifacts that leave with you either way.

What the Pilot Month Includes

One flat price covers the build, the people, the month, and the measurement: two dedicated agents, a 7-business-day go-live, roughly 320 live agent hours, AI QA on 100 percent of calls with human review, a real-time SLA dashboard, weekly scorecards, and a founder debrief at the end.

Billed at Our Floor: The Whole Price, on the Table

We make nothing on pilots, and that is the design. $12.00 per hour is the exact bottom of the rate card we publish, and at that rate the pilot covers its own agents, QA analysts, build time, and telephony rather than earning a margin. Pilots are how we earn production programs; production is where CFG makes its money, quoted at $13 to $18 per hour by scope. You know that shape before you spend a dollar, which is the point: the pilot price is the concession, taken upfront and in the open, instead of a rebate dribbled back across future invoices.

The price is also fixed in the strict sense. No setup fee, no per-minute meter, no overage line, no surprise integrations invoice. If your month needs something exotic enough to cost extra, we say so before kickoff, not after.

What the Same Month Costs at US Rates

The US Bureau of Labor Statistics puts the median customer service representative wage at $39,680 a year (SOC 43-4051, May 2024 release), about $19 per hour before any employer costs. Loaded with payroll taxes, benefits, equipment, facilities, training, supervision, and QA, our 2026 outsourcing cost guide documents the same seat at $28 to $48 per fully loaded hour, and US onshore BPOs at $25 to $40. Priced against those published bands, the Pilot Month's ~320 hours look like this:

Call it roughly $8,000 to $15,400 to staff the same month at US rates, matching the band in the table above, before you count a single hour of recruiting, and the pilot runs at $3,840 with the QA layer included. The full wage derivation, country by country, is in our Caribbean nearshore wage index; the loaded-cost breakdown is in the cost guide. Both are published with sources, so check our math.

You Keep Everything the Month Produces

Every artifact of the Pilot Month leaves with you when it ends, whether you scale or stop: the recordings, the transcripts, the complete QA scorecard set, your finished ops playbook, and a benchmark report against published industry bands.

1. The full recording and transcript archive. Every pilot call, exported at close. Your data, forever.
2. The complete AI QA scorecard set with human analyst notes. A working quality-management layer you can reuse to grade any vendor, or your own in-house team, long after the pilot.
3. Your Call Ops Playbook, final version. Final scripts, objection map, escalation tree, and staffing model, rewritten with everything the month taught. Vendor-neutral by design: it works without us.
4. The Pilot Benchmark Report. Your month's numbers set against published industry bands (ContactBabel benchmark data, sources labeled), plus your own week-over-week ramp curve across four weekly cycles, something a two-week trial cannot produce by definition.
5. The founder debrief. Scale, fix, or stop, argued honestly from your data in a 30-minute working session.

The floor outcome of the worst possible month is a professionally executed staffing experiment plus a portable ops playbook. That floor is deliberate: it is what makes a paid pilot rational for a buyer who has been trained by free trials.

The Month, Week by Week

How It Ends (Decided Before It Starts)

• It sunsets automatically. The engagement is one live month. When the month ends, it ends: no auto-renewal, no subscription, nothing to remember to cancel.
• No lock-in on the other side. Continuing is a new decision at a quoted program rate ($13 to $18 per hour by scope). Declining costs you nothing further and you keep the artifacts.
• Scale early from day 10. Seen enough by the second week? Convert any time from day 10 and every unused pilot day rolls into your first production month. The month caps your decision time; it never pads ours.
• Capacity honesty. We run a limited number of pilot programs at a time, because each one holds QA calibration and founder review capacity for its entire month. If pilots are full when you reach out, we tell you the next real kickoff window instead of overbooking the bench.

Who the Pilot Month Is Not For

Two more honest exclusions. The pilot itself does not run 24/7: staggered shifts stretch daily coverage to about 13 hours, and true round-the-clock coverage is a custom program we scope separately. And regulated programs, such as HIPAA-bound healthcare and Medicare, sit outside the standard 7-day clock and get custom-scheduled with the compliance steps done properly. CFG agents are fronters on every program: they answer, capture, qualify, schedule, and route, and anything requiring a licensed professional warm-transfers to your in-house licensed team.

Still not sure which lane you are in? Start with the free 48-Hour Call Ops Blueprint: send us your call patterns and we return a written ops plan in 48 hours that recommends the right-sized setup, whether that is a Pilot Month, shared coverage, or nothing yet.

Frequently Asked Questions