Call Force Global was great to work with. Their team is responsive and made the process straightforward from day one. They helped us scale our outbound calling without hiring internally, saving us time and effort. Execution was smooth, communication was clear, and we saw stronger consistency in our outreach. Overall, a solid experience with a team that delivers. Would definitely recommend.
See Your Caribbean Nearshore Savings in 60 Seconds
Caribbean fronter teams run $12-18/hr for voice CSR and FNOL intake, and $12-18/hr for SDR, Medicare, debt collection, and solar pre-qualification. Plug in your numbers and see your monthly savings vs $28-48/hr US onshore. Updated for 2026. See the underlying Caribbean fronter cost curve or the CPQL cost curve for lead-marketplace comparisons.
Pick your scope
Voice CSR / FNOL: $12-18/hr
SDR / Medicare / Debt / Solar: $12-18/hr
Why the math below is different from the rate any BPO will quote you.
If you have ever asked another BPO "what is your hourly rate?", you probably got a single number. That number is the trap. It usually does not include dialer seats, call recording retention, QA tooling, supervisor coverage, compliance training, vertical specialization, or onboarding ramp. By the time those line items load on the invoice, you are paying 30-50 percent more than the headline rate suggested.
The Caribbean nearshore band below ($12-18/hr all-in across standard, regulated, and bilingual programs alike) is all-in. Wages, employer taxes, supervision, dialer seat, QA review, recording storage, vertical training. No surprise line items, no usage-tier dialer escalator, no "pass-through" charges on top.
Plug in your production hours. The calculator below assumes the fully-loaded structure on both sides, so the spread vs $28-48/hr US onshore is the spread you would actually see on a 90-day pilot.
Your Current Setup
Your Estimated Savings
Updated live as you adjust the sliders.
You could save
$312,000
per year
Cost of delaying by one quarter
$78,000 not recovered
Every month onshore equals roughly $26,000 not recovered. CFG pilots typically pay back inside 4 weeks.
| Current Setup | With CFG | |
|---|---|---|
| Hourly Rate | $30.00 | $16.00 |
| Weekly Cost | $12,000 | $6,400 |
| Monthly Cost | $52,000 | $27,733 |
| Annual Cost | $624,000 | $332,800 |
47% cost reduction
Based on industry average nearshore rates for Outbound Sales. Your actual quote may vary.
Or book a 20-minute discovery call to walk through your numbers.
Get the PDF breakdown plus a 1-page CFO-ready cost comparison you can take to your finance team. Includes line-item assumptions, a side-by-side onshore vs. nearshore table, and a 12-month projected-savings figure.
Check your inbox for the breakdown.
It will arrive within a few minutes. Want to talk through the numbers?
Reviews from Google
5.0Very professional. Helped me hire a reputable virtual assistant and launched a new outbound call campaign.
Reliable, efficient, and easy to work with. Improved our overall efficiency and went above and beyond to deliver results.
35+ Industries Served
Insurance, solar, home services, telecom, real estate, healthcare. If it needs a phone, we've probably done it.
Live in 2-3 Weeks
We keep a bench of pre-vetted, trained agents ready to go. Standard programs go from contract to live calls in 2-3 weeks.
TCPA Compliant from Day One
Compliance is baked into our training, QA process, and call monitoring. Not bolted on as an afterthought.
Want to dig deeper into the numbers?
Read our complete outsourcing cost guideRelated Resources
Need it in spreadsheet form for procurement? Download the cost worksheet (PDF).
Calculator FAQs
Loaded-rate methodology, pilot costs, fronter scope, and country pricing.
How is the loaded hourly rate calculated?
Loaded hourly rate combines base wage, benefits, training, supervision, infrastructure, telephony, QA tooling, and TCPA compliance overhead. Caribbean nearshore loaded rates land $9 to $22 per hour depending on vertical and shift coverage. US in-house loaded rates per BLS occupational data run $28 to $48 per hour.
What is included in the $12 per hour Caribbean nearshore rate?
The $12 per hour entry rate covers agent wage, employer-side benefits, recruiting and training amortized over 12-month tenure, supervisor coverage at 1 to 15 ratio, telephony seat, QA platform, and TCPA training. It does not include client-side licensing fees or third-party CRM seats.
How much does a 10-seat pilot cost in the first month?
A 10-seat Caribbean nearshore pilot runs $14,400 to $26,400 in the first month at $9 to $22 per loaded hour times 160 hours per seat. CFG charges no setup fee and no annual prepay. The pilot covers fronter pre-qualification with warm transfer to your licensed US agents. For the full payback math, ramp curve, and break-even thresholds, see our 10-seat outbound pilot economics for 2026.
Why is the per-hour rate different by country?
Per-hour rates vary because each Caribbean and LatAm market has different wage floors, English proficiency depth, and regulatory infrastructure. Jamaica and Saint Lucia anchor the low-cost native-English band. Trinidad and Belize add specialized vertical depth. Colombia adds Spanish-English bilingual at a slight premium.
How long does it take to launch a pilot?
A CFG 10-seat pilot launches in 7 days from signed engagement letter. Day 1 to 3 covers recruiting and TCPA training. Day 4 to 5 covers client-script onboarding. Day 6 covers calibration calls. Day 7 starts live production at half-rate, scaling to full rate by day 14.
What is a fronter and how does it differ from a licensed agent?
A fronter is an offshore agent who pre-qualifies a prospect against TCPA-compliant intent and disclosure language, then warm-transfers to a licensed US agent who handles the regulated portion of the call. Pre-qualification stays offshore. Regulated handling (rate quotes, plan enrollment, binding adjustments) stays inside the client's licensed US perimeter.