See What You're Really Spending on Call Center Ops
Plug in your numbers below. Takes about 30 seconds, and you'll see exactly how your costs compare to a nearshore team.
Your Current Setup
Your Estimated Savings
Updated live as you adjust the sliders.
You could save
per year
| Current Setup | With CFG | |
|---|---|---|
| Hourly Rate | $30.00 | $16.00 |
| Weekly Cost | $12,000 | $6,400 |
| Monthly Cost | $52,000 | $27,733 |
| Annual Cost | $624,000 | $332,800 |
Based on industry average nearshore rates for Outbound Sales. Your actual quote may vary.
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35+ Industries Served
Insurance, solar, home services, telecom, real estate, healthcare. If it needs a phone, we've probably done it.
Live in 2-3 Weeks
We keep a bench of pre-vetted, trained agents ready to go. Standard programs go from contract to live calls in 2-3 weeks.
TCPA Compliant from Day One
Compliance is baked into our training, QA process, and call monitoring. Not bolted on as an afterthought.
Want to dig deeper into the numbers?
Read our complete outsourcing cost guideRelated Resources
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Download the same calculation logic as a printable PDF worksheet for your procurement team.
Download cost worksheet (PDF)Calculator FAQs
Loaded-rate methodology, pilot costs, fronter scope, and country pricing.
How is the loaded hourly rate calculated?
Loaded hourly rate combines base wage, benefits, training, supervision, infrastructure, telephony, QA tooling, and TCPA compliance overhead. Caribbean nearshore loaded rates land $9 to $22 per hour depending on vertical and shift coverage. US in-house loaded rates per BLS occupational data run $28 to $48 per hour.
What is included in the $12 per hour Caribbean nearshore rate?
The $12 per hour entry rate covers agent wage, employer-side benefits, recruiting and training amortized over 12-month tenure, supervisor coverage at 1 to 15 ratio, telephony seat, QA platform, and TCPA training. It does not include client-side licensing fees or third-party CRM seats.
How much does a 10-seat pilot cost in the first month?
A 10-seat Caribbean nearshore pilot runs $14,400 to $26,400 in the first month at $9 to $22 per loaded hour times 160 hours per seat. CFG charges no setup fee and no annual prepay. The pilot covers fronter pre-qualification with warm transfer to your licensed US agents. For the full payback math, ramp curve, and break-even thresholds, see our 10-seat outbound pilot economics for 2026.
Why is the per-hour rate different by country?
Per-hour rates vary because each Caribbean and LatAm market has different wage floors, English proficiency depth, and regulatory infrastructure. Jamaica and Saint Lucia anchor the low-cost native-English band. Trinidad and Belize add specialized vertical depth. Colombia adds Spanish-English bilingual at a slight premium.
How long does it take to launch a pilot?
A CFG 10-seat pilot launches in 7 days from signed engagement letter. Day 1 to 3 covers recruiting and TCPA training. Day 4 to 5 covers client-script onboarding. Day 6 covers calibration calls. Day 7 starts live production at half-rate, scaling to full rate by day 14.
What is a fronter and how does it differ from a licensed agent?
A fronter is an offshore agent who pre-qualifies a prospect against TCPA-compliant intent and disclosure language, then warm-transfers to a licensed US agent who handles the regulated portion of the call. Pre-qualification stays offshore. Regulated handling (rate quotes, plan enrollment, binding adjustments) stays inside the client's licensed US perimeter.