Call Force Global was great to work with. Their team is responsive and made the process straightforward from day one. They helped us scale our outbound calling without hiring internally, saving us time and effort. Execution was smooth, communication was clear, and we saw stronger consistency in our outreach. Overall, a solid experience with a team that delivers. Would definitely recommend.
5.0 on Google Toronto-based Caribbean & LatAm teams
Caribbean call center teams. Half the onshore cost.
Native-English agents on EST and CST, live in 7 days, from $12 an hour all-in.
Month-to-month, cancel anytime. A senior ops manager replies in 24 hours, not a bot.
Proof: insurance live transfers SaaS support in 7 days free 48-hour Pilot Blueprint 100% AI QA on every call
$12-18/hrall-in, everything included
vs $28-48/hronshore equivalent
~$30-50K/mosaved at 10 seats
Nearshore Outsourcing Companies: How CFG Compares in 2026
Caribbean nearshore costs roughly $6 per hour more than Manila or Bangalore at $12-18/hr. For voice work where accent friction kills conversion (Medicare AEP, debt collection, solar appointment-set, insurance fronting), that premium is priced to pay for itself through better transfer-to-close rates. For pure back-office data work where the customer never hears a voice, far-offshore stays cheaper. To benchmark CFG against the field, see our ranking of the best nearshore call centers for 2026.
Call Force Global is a Toronto-headquartered nearshore call center BPO operating from Jamaica, Trinidad, Belize, and Colombia, serving US healthcare, insurance, SaaS, debt collection, and home services buyers at $12 to $18 per agent hour all-in. We run voice, email, and SMS multi-channel programs from one team with 100% AI quality assurance on every interaction, native or near-native English, and US Eastern and Central time zone coverage.
CFG specialties: Medicare AEP fronter rooms, TCPA-compliant outsourcing, FNOL and first notice of loss intake, debt-collection fronter scopes (FDCPA-overlay), B2B SDR appointment setting, solar lead qualification, Home Services BPO (HVAC, plumbing, roofing, electrical), and real estate virtual assistants. All scopes ship with the fronter perimeter intact: licensed activity (binding, enrollment, settlement) warm-transfers back to your US staff.
Offshore prices, onshore quality. Here is how the gap actually closes.
The whole outsourcing market is a fight over one gap. Offshore is cheap per hour, but accent friction, 45 to 60 percent annual attrition (ContactBabel / QATC benchmarks), and compliance blind spots cost you on the back end. Onshore delivers quality at $28 to $48 per hour. Most buyers pick a side and live with the tradeoff.
The gap does not close with cheaper labor. It closes with the tech layer around the agent. Caribbean nearshore agents at $12 to $18 per hour, paired with 100 percent AI QA on every call, real-time supervisor dashboards, and compliance-by-design dialers: the same observability layer onshore providers charge $35 to $60 per hour for.
The real line is not onshore vs offshore. It is whether the voice work happens inside the fronter perimeter (non-licensed pre-qualification and warm transfer) or outside it (licensed enrollment, advice, binding, collection). Draw that line correctly and most voice volume moves nearshore at Caribbean prices without touching the regulated layer at all.
That is what CFG runs. Same-timezone native English voice teams from Jamaica, Trinidad, Belize, and Colombia, every program scoped fronter-only, with licensed activity warm-transferred back to your US staff.
What you get
A 10-seat pilot, fully stacked. No setup fees, no annual prepay.
Every component on the right side of the table is included in the all-in rate: $12-18/hr across every program, from non-regulated voice (customer support, B2B SDR, home services answering) to regulated verticals (Medicare AEP, insurance, debt collection). The left side is what most onshore operators pay before they even start adding agents.
10 native-English Caribbean fronters
Jamaica, Trinidad, Belize, Colombia. EST/CST overlap, neutral accents, scored at hire on US-buyer comprehension.
100% AI QA on every call
Not 1-3% random sampling. Every call scored against your scorecard within 24 hours, off-script behavior flagged the same day.
Dedicated supervisor + ops manager
A senior Toronto HQ ops manager owns your program from kickoff to month 6. No SDR handoff, no ticket queue.
Live in 7 days from signed pilot
Recruiting bench is pre-vetted. Day 1 to day 7: pre-live training, AMS/CRM access, scripting calibration, first cohort live.
Any agent replaced in 5 business days
Performance, fit, or just personality mismatch: pull them, we replace from the bench. No PIP politics, no severance line items.
Month-to-month, no annual prepay
Cancel with 30 days notice after the pilot. We earn the second month by performing in the first.
Compliance-aware fronter scope
TCPA + FCC + state DNC at the dialer layer. Licensed activity (binding, enrollment, settlement) warm-transfers to your US staff.
Founder on every kickoff call
Not a sales engineer. The CTO who builds the ops stack is on the line to scope, price, and answer the hard questions.
10-seat monthly all-in
$67,200 onshore
$19,200 to $28,800 with CFG
Save ~$30K to $50K per month
How we calculated this
10 seats × 160 hrs/mo × $42/hr onshore loaded average (ContactBabel 2024 US in-house benchmark) vs $12-18/hr CFG all-in.
100% AI QA on every call. The risk reversal is structural, not a refund you have to claim after something breaks. You are under US onshore cost from day one, and every call is scored against your rubric in real time, so you see quality live, not at month-end. Month-to-month, cancel anytime, no setup fee.
Get my 24-hour quote
Senior ops manager replies in 24 hours with line-item pricing. Or get the free 48-hour Pilot Blueprint first ›
Tech-Enabled Operations
Caribbean agents, paired with an operations stack mid-market buyers expect from enterprise BPOs.
CFG runs the same observability and automation layer onshore providers charge $35-60/hr for, on $12-18/hr nearshore voice. The agent is half the picture; the stack is the other half.
100% AI QA on every call
Every interaction transcribed, scored against a vertical-specific rubric, surfaced to a supervisor within minutes. Industry samples 1-3%; we score 100%. Coaching loops run daily on real data, not anecdotes.
Real-time supervisor dashboards
Live SLA, contact rate, transfer rate, QA score, and attendance metrics streamed from our operations backend. Client portals available for direct read-only visibility. No "we'll send the weekly report" theatre.
Automated sourcing + AI voice screening
Daily Caribbean + LatAm candidate pipeline. Every application runs through AI voice analysis scoring (pronunciation 40%, fluency 25%, grammar 20%, communication 15%) before a human sees the file. Sub-75 scores never reach a hiring decision.
Workflow automation
Payroll, performance snapshots, attendance, QA ingestion, and client-portal sync all run on workflow automation. Less manual data entry means fewer errors and faster cycle times across the entire ops layer.
Compliance-by-design dialer + consent ledger
TCPA quiet hours, FCC CG Docket 02-278 disclosure, unified DNC + consent suppression across voice, SMS, and email. The compliance layer is in the stack, not in a human's spreadsheet.
Direct integration with your stack
Agents work inside your CRM and dialer (Salesforce, HubSpot, Outreach, Salesloft, Apollo, ServiceTitan, Housecall Pro, SolarReviews, JobNimbus). No middleware. Caller-ID, scorecard data, and warm-transfer context pass through your existing stack, not ours.
Built and operated in-house. No vendor seams. The tech compounds; the agent quality compounds. Tour the client portal → · See it on a 10-seat pilot →
A note from the founders
We flipped the BPO model: you see every call scored, in real time.
Between the two of us, we have deep operating experience inside BPO sales, contact center operations, and the connected stack of dialers, CRMs, and workforce systems that determines whether a program hits SLA. Telecom. Financial services. Home services. B2B SaaS. Through every program we ran or vetted, the same pattern showed up. Vendors got hired on a pitch deck. The "performance dashboard" was a weekly PDF. The vendor's QA was 1 to 3 percent of calls. When SLA slipped, we learned about it on a Friday in a slide deck.
Alex spent his career on the operations side: workforce management, training cohorts, the floor discipline that determines whether a program hits SLA or doesn't. Miki spent his on the systems side: dialers, CRMs, ticketing platforms, and most recently the AI scoring and transcription layer that has finally made 100 percent QA achievable in real time. We kept arriving at the same conclusion from different angles. The vendor's margin used to live in the gap between what you could see and what they could deliver. With the stack we built, the gap closes.
Call Force Global is built to close that gap. Caribbean nearshore floors at half the cost of US onshore. 100 percent AI QA on every call, transcribed and scored within minutes, in the same dashboard your supervisor uses. You see what we see. The compliance checks live in the dialer configuration and the AI rubric, not in a supervisor's spreadsheet. The savings are structural. The visibility is continuous, not monthly.
If you have ever ended a quarter wondering what your BPO actually delivered, this is what we built for you. Run a 10-seat pilot. Watch every call get scored against your vertical-specific rubric in real time. Decide on real data, not on a marketing deck.
Three Ways To Start · No Sales Call Required
Pick a path that matches where you are.
From a 60-second cost check to a custom 8-page launch blueprint. No commitment until you say so.
Step 1 · See The Numbers
Cost Calculator
Compare in-house vs Caribbean nearshore. See your 12-month savings, fully loaded. Vertical-tuned for Medicare, solar, SDR, home services.
60 seconds · no email
See savings →
New
Step 2 · See Your VA
Build Your VA
Pick a role, pick the tasks, hours. See three real candidates from our Caribbean bench plus your VA's first-week plan. From $12/hr.
60 seconds · live in 7 days
Build your VA →
Step 3 · See The Launch Path
Pilot Blueprint
10-question intake. Senior CFG ops manager builds your custom 8-page blueprint: seat count, ramp weeks, KPI scorecard, compliance, 90-day milestones.
10-min intake · 48hr turnaround
Get blueprint →
Not sure where to start? Talk to a human.
Choose an engagement model.
Pay-per-call fronting, embedded virtual assistants, or per-month inbound coverage. Same Caribbean talent, same Toronto management, three pricing structures.
Virtual Assistants
Embedded Caribbean-based agents on your team. Fixed monthly rate. $12-18/hr loaded.
Hire a VA →Live Transfer Fronting
Pay per qualified transfer or hourly. We qualify, you close. $12-18/hr loaded or per-transfer.
Get fronting pricing →Answering Services
After-hours and overflow inbound coverage. Per-month flat rate. $300-1,500/month.
Set up coverage →Rather hire the person than outsource the program?
Hire dedicated nearshore staff onto your own team at $12 to $18 per hour all-in, roughly half the loaded cost of a US hire. Live in about 7 days, replaced in 5 if the fit is wrong.
Interactive · 60 seconds to your VA
See your Caribbean VA before you book.
Pick a role to start. Three real candidates plus your VA's first-week plan, materialized in 60 seconds. From $12/hr fully loaded.
Free Tools · No Signup To Use
Eight free BPO buyer tools, live today.
Benchmark your floor, model your staffing math, check your compliance, and generate your RFP. The tools are free to use. PDF export is email-gated; the tools themselves are not.
Benchmark
Caribbean Nearshore Wage Index
First-party wage data for Jamaica, Trinidad, Belize, Colombia by role, tenure, and shift.
Benchmark
Call Center Attrition Benchmarks
Score your floor vs 2026 industry rates by vertical and geography. Compute the hidden cost.
Benchmark
Call Center KPI Dashboard
Compare AHT, FCR, ASA, CSAT, occupancy, SLA vs industry data with green/yellow/red banding.
Calculator
Medicare AEP Staffing Calculator
Backwards from enrollment goal to required seats, surge bench, ramp timeline, cost-per-enrollment.
Calculator
CPQM Calculator
Cost per qualified meeting with full funnel waterfall, ROI, and nearshore vs onshore vs offshore math.
Compliance
TCPA Compliance Checker
Outbound quiet-hour windows by state, DNC suppression checklist, FCC offshore disclosure check.
Procurement
Call Center RFP Builder
Generate a custom 20-28 question BPO RFP based on vertical, compliance, and seat count.
Compliance
Fronter Perimeter Decision Tree
For any vertical and call type, returns nearshore-OK, warm-transfer-required, or US-licensed-only.
Reviews from Google
5.0Very professional. Helped me hire a reputable virtual assistant and launched a new outbound call campaign.
Needed extra hands for a new campaign that we just launched. Thank you to these guys for getting it deployed quickly.
Call Force Global handles our after-hours calls and bookings. We were missing calls before but now thanks to them, never again. The team is fully focused now and have been working to their best thanks to their help. No complaints at all and would definitely recommend to anyone in this field.
We run an HVAC company and started using Call Force Global a few months ago. They've been answering our calls and bringing in leads consistently. Through them, we've been able to book a lot more work than before. It was well worth it.
About
What is Call Force Global?
Toronto HQ · Caribbean teams
A nearshore call center that ships in seven days.
Call Force Global runs voice and back-office operations from Jamaica, St Lucia, Trinidad, and Colombia. Native-English agents working US time zones at roughly half the loaded cost of an onshore in-house team. We deliver live transfers, virtual assistants, and after-hours coverage. Engagements start as 10-seat pilots and scale into larger dedicated teams.
Time to launch
7 days
Quote to live phones, training included.
Cost vs onshore
~50%
Of fully loaded US in-house cost, native English.
Footprint
Caribbean & LatAm delivery
5
Countries
6
Cities
EST
Time zone
100%
English-First Agents
Built-in risk reversal
Cheaper from day one. Transparent from day one.
$12 to $18 per agent hour versus $28 to $48 onshore. 100% AI QA on every call gives you real-time visibility, not month-end reports. Month-to-month, not multi-year.
Get started
Custom quote in 24 hours.
No discovery call. A senior ops manager replies with line-item pricing.
Programs we run
Vertical-specific compliance, scripts, and SLAs.
Same operations stack. Different rulebook per industry. Pick the program that maps to your buyer.
Most requested
Medicare AEP fronter teams, ramped before October 15.
CMS MCMG-aligned fronter scripts, warm-transfer to your licensed enrollers. Fronter-perimeter scope keeps every regulated conversation with your AHIP-certified staff.
See the Medicare AEP pilot
Debt & Financial
FDCPA Section 805 trained. Reg F 7-7-7 by config, not memo.
Open pilot
Solar EPC
TCPA-aware dialer. Roof / utility / credit triage at wage rate.
Open pilot
B2B SDR Teams
Outreach / Salesloft / Apollo native. Meeting volume quoted per campaign.
Open pilot
Home Services
Sub-5-min speed-to-lead. ServiceTitan + Housecall Pro hooks.
Open pilot
P&C Insurance & FNOL
NAIC-compliant intake. Auto / property / life routing.
See service page
Healthcare Patient Services
HIPAA-trained. Intake, scheduling, prior-auth follow-up.
See service page
E-commerce & SaaS Support
PCI redaction. Shopify / Zendesk / Intercom integration.
See service page
Find your industry playbook.
Hospital Systems Patient Access
Dental DSO Call Center
Medicare AEP for FMOs & Brokerages
P&C Insurance Carriers
SDR Outsourcing for B2B SaaS
SDR Outsourcing for Fintech
Shopify Plus DTC Customer Support
Third-Party Debt Collection Agencies
HVAC Contractor Answering Service
Solar EPC Contractor Fronter
Weekly Buyer Benchmarks
Cost benchmarks and per-seat pricing, in one short weekly email.
No fluff, no spam. Ready for your own numbers instead? Get your custom quote in 24 hours.
- Cost benchmarks and per-seat pricing
- Vendor comparison and RFP intel
- Compliance updates: TCPA, FDCPA, HIPAA, CMS
- Caribbean and LatAm market trends
Programs we are running
Active CFG programs, anonymized.
Representative of the program types CFG runs. Client names and program details stay under NDA.
Medicare FMO / Top-10
AEP + OEP
Bilingual fronter overflow during AEP, year-round T-65 outreach and member-services intake the rest of the calendar.
Fintech / Series B
Tier 1 + churn save
SaaS customer support inside Intercom + Zendesk. Tier-1 coverage plus churn-save outreach.
US Debt Buyer
Reg F third-party
FDCPA-compliant warm-transfer to client's licensed collectors. 7-7-7 cadence honored. State licensing per market.
Solar EPC Marketplace
Pre-qual + transfer
TCPA-clean third-party-validated lead pre-qualification. Roof, utility-bill, and credit screen before warm transfer to the closer.
Multi-state HVAC Franchisor
Dispatch + speed-to-lead
Inbound dispatch on the franchise call queue plus outbound 60-second speed-to-lead on web inquiries during business hours.
DTC Home Services Aggregator
Inbound + outbound
Lead aggregator with eight verticals. Same nearshore team handles inbound triage and outbound nurture without vendor seams.
Program details stay under client NDAs.
Recent Outcomes
Two recent engagements, anonymized.
Medicare Live Transfers
Nearshore Medicare live transfers
Mid-size Medicare supplement agency replaced three lead marketplaces with a 10-agent nearshore team handling pre-qualification and warm transfer to licensed staff.
See the case study SaaS Customer SupportNearshore SaaS support
Series B SaaS deployed 6 nearshore support agents for tier-1 coverage inside Intercom and Zendesk, freeing engineering time for product work.
See the case studyWant the full detail on either program? Ask us about them.
How It Works
From quote to live agents in 7 days.
Watch the 60-second walkthrough. No discovery call needed.
01
Day 1
Tell us what you need
Live transfers, VAs, or after-hours. No discovery call.
02
Day 2
Custom quote in 24 hours
A senior ops manager replies. Not a sales rep.
3-6
Days 3 - 6
Hire. Train. Onboard. Script.
Your team is built while competitors are still scheduling.
07
Day 7
Live on the phones
QA dashboards from hour one. Built to hold your conversion and compliance bars.
→
Outcome
Half the cost
Vs onshore in-house teams. Native English. EST·CST overlap.
callforce.global / how-it-works
0:00 / 1:03
About half the cost
Half the cost. Live in 7 days.
Get a custom quote in 24 hours. No discovery call, no NDA dance, no sales gating.
Same conversion
Same compliance
Native English
EST · CST overlap
Ready to see it in action?
Senior ops manager replies in 24 hours with line-item pricing. No sales call required.
Get my 24-hour quoteAdvantages
Why Call Force Global
Every month you run an underperforming call center is revenue you are not getting back.
Caribbean, not Philippines
Native English on US Eastern and Central hours, not a 12-hour offset overnight shift. The $12-18/hr all-in band is roughly $6/hr above Philippines voice, paid back inside month one through better transfer-to-close rates and no accent-friction drop-off.
Caribbean infrastructure resilience
Distributed teams across Jamaica, St Lucia, Trinidad, Belize, and Colombia give us multi-country geographic redundancy. Agent workstations are vetted for reliable internet and backup power, with hurricane-season BCP built in, so a single outage does not take a campaign down.
Multichannel from one team
Voice, email, and SMS handled by the same dedicated agents, on the same consent + suppression ledger. No vendor seams, no TCPA gaps between channels, no buyer journey lost in a hand-off between three different BPOs.
Fronter-only by design
CFG agents pre-qualify and warm-transfer. They do not bind, advise, enroll, or collect. Licensed activity stays with your in-house staff, so the regulatory perimeter is clear from day one and the labor-cost structure stays honest. See the full fronter scope matrix.
FCC + state-compliance ready
TCPA, FDCPA / Reg F, CMS MCMG, NAIC, HIPAA, and FCC CG Docket 02-278 disclosure all built into the operating procedures. CFG signs your BAA or provides ours. State licensing for third-party debt and bonding handled per program.
5-day agent replacement, named bench
Every program runs with 1-2 trained bench agents on rotating coverage. If an agent quits, leaves, or underperforms, the replacement is named and live within 5 business days. No pipeline gap, no re-training the whole desk.
Nearshore outsourcing balances cost efficiency with operational alignment: shared time zones, cultural proximity, and English fluency keep the service experience close to a domestic team at a fraction of the cost. Read the full guide to nearshore call center outsourcing.
Frequently Asked Questions
Common Questions
What services does Call Force Global provide? +
Call Force Global provides scalable call center operations, virtual assistant services, and business process outsourcing (BPO). We specialize in high-volume outbound campaigns, inbound customer support outsourcing, appointment setting outsourcing, and administrative support. Our remote teams across the Caribbean and Latin America deliver measurable performance with real-time dashboards and SLA tracking on every account. Buyers looking to outsource their call center use CFG to consolidate voice, email, and chat under one nearshore team. If you are evaluating whether to build an internal team or work with an outsourced partner, our in-house vs outsourced call center comparison breaks down the pros and cons of each model. Learn how AI is transforming call center BPO and explore strategies to scale your customer support through outsourcing. For the market context, see our 2026 call center statistics and our virtual assistant statistics, both sourced and free to cite.
How quickly can you deploy a team? +
We deploy trained agents in days, not months. Our pre-vetted talent pipeline across the Caribbean and Latin America means capacity is always available. Most programs go live in 7 days; regulated verticals can take longer. 24/7 coverage is available from day one. Caribbean BPO operations deliver 40-60% cost savings compared to onshore alternatives while maintaining high English proficiency. Learn more about what nearshore outsourcing is and how call center outsourcing costs break down by region. Every day without coverage has a price: see the data on missed calls and slow lead response.
What industries do you serve? +
We serve 12 industries: healthcare, insurance BPO, financial services, real estate, technology, e-commerce, logistics, education, travel & hospitality, energy & utilities, automotive, and telecommunications. We also run dedicated bilingual Spanish call center teams from Colombia for buyers serving Hispanic markets. Our compliance-first approach ensures campaigns meet regulatory requirements from day one, which is critical for HIPAA-regulated healthcare and licensed financial services campaigns. Read our guide on TCPA compliance for call center outsourcing to understand the regulatory landscape.
How do I apply to work at Call Force Global? +
Visit callforce.global/apply to submit your application in under 5 minutes. You'll provide basic information, your experience level, and record a short 30-60 second voice introduction. We review every application personally and respond within 48 hours. All positions are 100% remote with performance-based compensation and growth opportunities.
Is Call Force Global fully remote? +
Yes, Call Force Global is 100% remote. Our distributed model provides 24/7 coverage, lower operational costs, and access to top English-speaking talent across Jamaica, Saint Lucia, Trinidad and Tobago, Belize, and Colombia. Every agent is supported with real-time performance tracking, dedicated management, and professional training, all without the overhead of physical offices.
Get Started
Ready to launch in 7 days?
Tell us what you need. Senior ops manager replies in 24 hours with line-item pricing. No discovery call.
For Businesses
Tell us about your operation and we will get back to you within 24 hours.
Thank you!
We will be in touch within 24 hours.
Careers
For Job Seekers
Caribbean and Latin America hiring. Work from home, USD pay, real growth path.
- Above-market wages plus performance bonuses
- US daytime shifts (EST, CST, MST, PST)
- Full training, no prior experience needed
Apply in under 5 minutes · Senior recruiter responds in 48 hours