Call Force Global was great to work with. Their team is responsive and made the process straightforward from day one. They helped us scale our outbound calling without hiring internally, saving us time and effort. Execution was smooth, communication was clear, and we saw stronger consistency in our outreach. Overall, a solid experience with a team that delivers. Would definitely recommend.
Tech-Enabled BPO · 100% AI QA · Caribbean Nearshore Voice
Caribbean call center teams. Half the onshore cost.
Native-English Caribbean agents paired with 100% AI QA on every call and real-time dashboards. $12-22/hr all-in vs $28-48 onshore. Senior ops manager replies in 24 hours.
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Everyone wants offshore prices with onshore quality. Here is how the gap closes.
The whole outsourcing market is a fight over one gap. Offshore is cheap per hour, but accent friction, 45 to 60 percent attrition, and compliance blind spots cost you on the back end. Onshore delivers quality at $28 to $48 per hour. Most buyers pick a side and live with the tradeoff.
Result of moving fronter work to Caribbean nearshore (CFG case data, anonymized): 87% lower cost per transfer ($65 to $8.50) for a Medicare AEP brokerage; 3.2 days to 4.2 hours response time for a Series B SaaS support program.
The gap does not close with cheaper labor. It closes with the tech layer around the agent. Caribbean nearshore agents at $12 to $22 per hour, paired with 100 percent AI QA on every call, real-time supervisor dashboards, and compliance-by-design dialers: the same observability layer onshore providers charge $35 to $60 per hour for.
The real line is not onshore vs offshore. It is whether the voice work happens inside the fronter perimeter (non-licensed pre-qualification and warm transfer) or outside it (licensed enrollment, advice, binding, collection). Draw that line correctly and most voice volume moves nearshore at Caribbean prices without touching the regulated layer at all.
That is what CFG runs. Same-timezone native English voice teams from Jamaica, Trinidad, Belize, and Colombia, every program scoped fronter-only, with licensed activity warm-transferred back to your US staff.
Nearshore Outsourcing Companies: How CFG Compares in 2026
Caribbean nearshore costs roughly $6 per hour more than Manila or Bangalore at $12-22/hr. For voice work where accent friction kills conversion (Medicare AEP, debt collection, solar appointment-set, insurance fronting), that premium pays back inside month one through better transfer-to-close rates. For pure back-office data work where the customer never hears a voice, far-offshore stays cheaper.
Call Force Global is a Toronto-headquartered nearshore call center BPO operating from Jamaica, Trinidad, Belize, and Colombia, serving US healthcare, insurance, SaaS, debt collection, and home services buyers at $12 to $18 per agent hour all-in. We run voice, email, and SMS multi-channel programs from one team with 100% AI quality assurance on every interaction, native or near-native English, and US Eastern and Central time zone coverage.
Built for buyers who actually read the fine print
100%
Calls scored by AI QA
Industry standard: 1-3% sample
$12-18
Hourly all-in, transparent
No hidden tech or QA fees
7 days
Pilot live in one week
10-seat minimum, 30-day SLA-or-money-back
4 cities
Kingston, Port of Spain, Belize City, Bogotá
+ Toronto HQ
Founder
On every discovery call
No SDR handoff
CFG specialties: Medicare AEP fronter rooms, TCPA-compliant outsourcing, FNOL and first notice of loss intake, debt-collection fronter scopes (FDCPA-overlay), B2B SDR appointment setting, solar lead qualification, Home Services BPO (HVAC, plumbing, roofing, electrical), and real estate virtual assistants. All scopes ship with the fronter perimeter intact: licensed activity (binding, enrollment, settlement) warm-transfers back to your US staff.
What you get
A 10-seat pilot, fully stacked. No setup fees, no annual prepay.
Every component on the right side of the table is included in the all-in rate: $12-18/hr for non-regulated voice (customer support, B2B SDR, home services answering) and $14-22/hr for regulated verticals (Medicare AEP, insurance, debt collection). The left side is what most onshore operators pay before they even start adding agents.
10 native-English Caribbean fronters
Jamaica, Trinidad, Belize, Colombia. EST/CST overlap, neutral accents, scored at hire on US-buyer comprehension.
100% AI QA on every call
Not 1-3% random sampling. Every call scored against your scorecard within 24 hours, off-script behavior flagged the same day.
Dedicated supervisor + ops manager
A senior Toronto HQ ops manager owns your program from kickoff to month 6. No SDR handoff, no ticket queue.
Live in 7 days from signed pilot
Recruiting bench is pre-vetted. Day 1 to day 7: pre-live training, AMS/CRM access, scripting calibration, first cohort live.
Any agent replaced in 5 business days
Performance, fit, or just personality mismatch: pull them, we replace from the bench. No PIP politics, no severance line items.
Month-to-month, no annual prepay
Cancel with 30 days notice after the pilot. We earn the second month by performing in the first.
Compliance-aware fronter scope
TCPA + FCC + state DNC at the dialer layer. Licensed activity (binding, enrollment, settlement) warm-transfers to your US staff.
Founder on every discovery call
Not a sales engineer. The CTO who builds the ops stack is on the line to scope, price, and answer the hard questions.
10-seat monthly all-in
$67,200 onshore
$19,200 to $35,200 with CFG
Save $32K to $48K per month
How we calculated this
10 seats × 160 hrs/mo × $42/hr onshore loaded average (ContactBabel 2024 US in-house benchmark) vs $12-22/hr CFG all-in.
30-day SLA-or-money-back pilot. If the program does not hit the SLA targets we agree to in writing during scoping, you get the pilot fee back. Not pro-rated, not credit toward a future month. Refunded.
Get my 24-hour quote
Senior ops manager replies in 24 hours with line-item pricing. Or get the free 48-hour Pilot Blueprint first ›
Tech-Enabled Operations
Caribbean agents, paired with an operations stack mid-market buyers expect from enterprise BPOs.
CFG runs the same observability and automation layer onshore providers charge $35-60/hr for, on $12-22/hr nearshore voice. The agent is half the picture; the stack is the other half.
100% AI QA on every call
Every interaction transcribed, scored against a vertical-specific rubric, surfaced to a supervisor within minutes. Industry samples 1-3%; we score 100%. Coaching loops run daily on real data, not anecdotes.
Real-time supervisor dashboards
Live SLA, contact rate, transfer rate, QA score, and attendance metrics streamed from our operations backend. Client portals available for direct read-only visibility. No "we'll send the weekly report" theatre.
Automated sourcing + AI voice screening
Daily Caribbean + LatAm candidate pipeline. Every application runs through AI voice analysis scoring (pronunciation 40%, fluency 25%, grammar 20%, communication 15%) before a human sees the file. Sub-75 scores never reach a hiring decision.
Workflow automation
Payroll, performance snapshots, attendance, QA ingestion, and client-portal sync all run on workflow automation. Less manual data entry means fewer errors and faster cycle times across the entire ops layer.
Compliance-by-design dialer + consent ledger
TCPA quiet hours, FCC CG Docket 02-278 disclosure, unified DNC + consent suppression across voice, SMS, and email. The compliance layer is in the stack, not in a human's spreadsheet.
Direct integration with your stack
Agents work inside your CRM and dialer (Salesforce, HubSpot, Outreach, Salesloft, Apollo, ServiceTitan, Housecall Pro, SolarReviews, JobNimbus). No middleware. Caller-ID, scorecard data, and warm-transfer context pass through your existing stack, not ours.
Built and operated in-house. No vendor seams. The tech compounds; the agent quality compounds. See how it works on a 10-seat pilot →
Free Tools · No Signup To Use
Eight free BPO buyer tools, live today.
Benchmark your floor, model your staffing math, check your compliance, and generate your RFP. The tools are free to use. PDF export is email-gated; the tools themselves are not.
Benchmark
Caribbean Nearshore Wage Index
First-party wage data for Jamaica, Trinidad, Belize, Colombia by role, tenure, and shift.
Benchmark
Call Center Attrition Benchmarks
Score your floor vs 2026 industry rates by vertical and geography. Compute the hidden cost.
Benchmark
Call Center KPI Dashboard
Compare AHT, FCR, ASA, CSAT, occupancy, SLA vs industry data with green/yellow/red banding.
Calculator
Medicare AEP Staffing Calculator
Backwards from enrollment goal to required seats, surge bench, ramp timeline, cost-per-enrollment.
Calculator
CPQM Calculator
Cost per qualified meeting with full funnel waterfall, ROI, and nearshore vs onshore vs offshore math.
Compliance
TCPA Compliance Checker
Outbound quiet-hour windows by state, DNC suppression checklist, FCC offshore disclosure check.
Procurement
Call Center RFP Builder
Generate a custom 20-28 question BPO RFP based on vertical, compliance, and seat count.
Compliance
Fronter Perimeter Decision Tree
For any vertical and call type, returns nearshore-OK, warm-transfer-required, or US-licensed-only.
Reviews from Google
5.0Very professional. Helped me hire a reputable virtual assistant and launched a new outbound call campaign.
Needed extra hands for a new campaign that we just launched. Thank you to these guys for getting it deployed quickly.
Call Force Global handles our after-hours calls and bookings. We were missing calls before but now thanks to them, never again. The team is fully focused now and have been working to their best thanks to their help. No complaints at all and would definitely recommend to anyone in this field.
We run an HVAC company and started using Call Force Global a few months ago. They've been answering our calls and bringing in leads consistently. Through them, we've been able to book a lot more work than before. It was well worth it.
About
What is Call Force Global?
Toronto HQ · Caribbean teams
A nearshore call center that ships in seven days.
Call Force Global runs voice and back-office operations from Jamaica, St Lucia, Trinidad, and Colombia. Native-English agents working US time zones at roughly half the loaded cost of an onshore in-house team. We deliver live transfers, virtual assistants, and after-hours coverage. Engagements start as 10-seat pilots and scale into larger dedicated teams.
Time to launch
7 days
Quote to live phones, training included.
Cost vs onshore
~50%
Of fully loaded US in-house cost, native English.
Footprint
Caribbean & LatAm delivery
5
Countries
6
Cities
EST
Time zone
100%
Native English
Pilot guarantee
30-day SLA-or-money-back pilot.
Start with 10 seats, prove the model in 30 days. Miss SLA and you get your money back. Month-to-month, not multi-year.
Get started
Custom quote in 24 hours.
No discovery call. A senior ops manager replies with line-item pricing.
Industries we serve
Medicare Agencies
P&C Insurance
Solar EPC
SaaS Series A-C
Home Services
HVAC & Roofing
Debt & Financial
Real Estate
Healthcare Patient Services
B2B SDR Teams
E-commerce Support
Law Firms & Intake
0%
Lower cost
0 days
To go live
0hr
Custom quote
0%
Native English
Free weekly nearshore BPO insights.
Cost benchmarks, vendor comparison data, compliance updates, and Caribbean market trends. One short email per week. No fluff.
Programs we are running
Active CFG programs, anonymized.
No client names per CFG NDA standards, but the specifics are real.
Medicare FMO / Top-10
22 seats · AEP + OEP
Bilingual fronter overflow during AEP, year-round T-65 outreach and member-services intake the rest of the calendar.
Fintech / Series B
8 seats · Tier 1 + churn save
SaaS customer support inside Intercom + Zendesk. Response time dropped from 3.2 days to 4.2 hours.
US Debt Buyer
14 seats · Reg F third-party
FDCPA-compliant warm-transfer to client's licensed collectors. 7-7-7 cadence honored. State licensing per market.
Solar EPC Marketplace
12 seats · Pre-qual + transfer
TCPA-clean third-party-validated lead pre-qualification. Roof, utility-bill, and credit screen before warm transfer to the closer.
Multi-state HVAC Franchisor
9 seats · Dispatch + speed-to-lead
Inbound dispatch on the franchise call queue plus outbound 60-second speed-to-lead on web inquiries during business hours.
DTC Home Services Aggregator
18 seats · Inbound + outbound
Lead aggregator with eight verticals. Same nearshore team handles inbound triage and outbound nurture without vendor seams.
All anonymized to protect client NDAs. Reference calls available on request after the discovery call.
Recent Outcomes
Two recent engagements, anonymized.
Medicare Live Transfers
87% lower cost per transfer
Mid-size Medicare supplement agency replaced three lead marketplaces with a 10-agent nearshore team. Transfer cost dropped from $65 to $8.50.
See the case study SaaS Customer Support3.2 days → 4.2 hrs
Series B SaaS deployed 6 nearshore support agents. Response time dropped from 3.2 days to 4.2 hours and freed 28 engineering hours per week.
See the case studyBoth clients are open to a reference call. Ask for an intro.
How It Works
From quote to live agents in 7 days.
Watch the 60-second walkthrough. No discovery call needed.
01
Day 1
Tell us what you need
Live transfers, VAs, or after-hours. No discovery call.
02
Day 2
Custom quote in 24 hours
A senior ops manager replies. Not a sales rep.
3-6
Days 3 - 6
Hire. Train. License. Script.
Your team is built while competitors are still scheduling.
07
Day 7
Live on the phones
QA dashboards from hour one. Same conversion. Same compliance.
→
Outcome
Half the cost
Vs onshore in-house teams. Native English. EST·CST overlap.
callforce.global / how-it-works
0:00 / 1:03
Up to 60% lower cost
Half the cost. Live in 7 days.
Get a custom quote in 24 hours. No discovery call, no NDA dance, no sales gating.
Same conversion
Same compliance
Native English
EST · CST overlap
Three Products. One Team.
Pick the model that fits your operation.
Pay-per-call fronting, embedded virtual assistants, or per-month inbound coverage. Same Caribbean talent, same Toronto management, three pricing structures.
Live Transfer Fronting
Pay per qualified transfer or hourly. We qualify, you close.
- Outbound + inbound campaigns
- TCPA-compliant scrubbing
- Recorded consent capture
- Solar, Medicare, insurance, home services, B2B meetings
- $14-22/hr loaded or per-transfer
Virtual Assistants
Embedded Caribbean-based agents on your team. Fixed monthly rate.
- Admin, Executive Assistant, Operations
- Customer Support (Tier 1/2)
- SDR, appointment setting
- Bilingual on request
- Native English, US time zones
- $14-22/hr loaded
Answering Services
After-hours and overflow inbound coverage. Per-month flat rate.
- Dental, medical, law, home services, real estate, e-commerce
- 24/7 or off-hours coverage
- Branded greeting and intake
- Direct dispatch or message routing
- $300-1,500/month
Process
How It Works
From consultation to live operations in days, not months. Our centralized program management orbits your team end-to-end.
Operations
Program management at the core
Senior ops manager, weekly reviews, daily QA
Step 01
Discovery Call
We learn your volume, vertical, and targets. 30-minute working call.
Step 02
Team Assembly
We recruit and build your dedicated nearshore team from our pool.
Step 03
Training & Launch
Agents trained on your scripts, then go live in 7 days from sign-off.
Step 04
Optimization
Weekly QA, daily coaching, scaling capacity as you grow.
01
Discovery Call
We learn your volume, vertical, and targets.
02
Team Assembly
We recruit and build your dedicated nearshore team.
03
Training & Launch
Agents trained on your scripts, then go live in 7 days.
04
Optimization
Weekly QA, daily coaching, scaling capacity as you grow.
Advantages
Why Call Force Global
Every month you run an underperforming call center is revenue you are not getting back.
Caribbean, not Philippines
Native English on US Eastern and Central hours, not a 12-hour offset overnight shift. The $14-22/hr regulated band is roughly $6/hr above Philippines voice, paid back inside month one through better transfer-to-close rates and no accent-friction drop-off.
Caribbean infrastructure resilience
Delivery floors across Jamaica, Trinidad, Belize, and Colombia give us 4-country geographic redundancy. Dual-carrier internet, UPS backup, generator failover, and hurricane-season BCP. Power, internet, and weather have never taken a CFG campaign offline.
Multichannel from one team
Voice, email, and SMS handled by the same dedicated agents, on the same consent + suppression ledger. No vendor seams, no TCPA gaps between channels, no buyer journey lost in a hand-off between three different BPOs.
Fronter-only by design
CFG agents pre-qualify and warm-transfer. They do not bind, advise, enroll, or collect. Licensed activity stays with your in-house staff, so the regulatory perimeter is clear from day one and the labor-cost structure stays honest. See the full fronter scope matrix.
FCC + state-compliance ready
TCPA, FDCPA / Reg F, CMS MCMG, NAIC, HIPAA, and FCC CG Docket 02-278 disclosure all built into the operating procedures. CFG signs your BAA or provides ours. State licensing for third-party debt and bonding handled per program.
5-day agent replacement, named bench
Every program runs with 1-2 trained bench agents on rotating coverage. If an agent quits, leaves, or underperforms, the replacement is named and live within 5 business days. No pipeline gap, no re-training the whole desk.
Industry Context
The Nearshore Outsourcing Opportunity
According to Grand View Research, the global contact center outsourcing market reached $97.3 billion in 2024 and is projected to grow at a 9.8% CAGR, reaching an estimated $163.9 billion by 2030.
Source: Grand View Research, Contact Center Outsourcing Market Report
Deloitte's Global Outsourcing Survey found that 70% of companies cite cost reduction as the primary driver for outsourcing, while 40% identified flexibility and speed to market as equally important factors.
Source: Deloitte Global Outsourcing Survey
The Caribbean BPO sector employs over 40,000 workers in Jamaica alone, making it one of the top nearshore outsourcing destinations in the Western Hemisphere for English-language customer service operations.
Source: Jamaica Promotions Corporation (JAMPRO)
"Nearshore outsourcing delivers the best balance of cost efficiency and operational alignment for US companies. The combination of shared time zones, cultural proximity, and English fluency creates a service experience indistinguishable from domestic teams."
Industry consensus from Everest Group's Nearshore Americas Report
See why teams choose CFG.
Nearshore call center teams at a fraction of onshore cost, with no quality trade-off.
Get my 24-hour quoteFrequently Asked Questions
Common Questions
What services does Call Force Global provide? +
Call Force Global provides scalable call center operations, virtual assistant services, and business process outsourcing (BPO). We specialize in high-volume outbound campaigns, inbound customer support outsourcing, appointment setting outsourcing, and administrative support. Our remote teams across the Caribbean and Latin America handle over 300,000 calls daily across 12 industry verticals, delivering measurable performance with real-time dashboards and SLA tracking. Buyers looking to outsource their call center use CFG to consolidate voice, email, and chat under one nearshore team. If you are evaluating whether to build an internal team or work with an outsourced partner, our in-house vs outsourced call center comparison breaks down the pros and cons of each model. Learn how AI is transforming call center BPO and explore strategies to scale your customer support through outsourcing.
How quickly can you deploy a team? +
We deploy trained agents in days, not months. Our pre-vetted talent pipeline across the Caribbean and Latin America means capacity is always available. Standard programs go live in 2-3 weeks from discovery call, with 24/7 coverage available from day one. Caribbean BPO operations deliver 40-60% cost savings compared to onshore alternatives while maintaining high English proficiency. Learn more about what nearshore outsourcing is and how call center outsourcing costs break down by region.
What industries do you serve? +
We serve 12 industries: healthcare, insurance BPO, financial services, real estate, technology, e-commerce, logistics, education, travel & hospitality, energy & utilities, automotive, and telecommunications. We also run dedicated bilingual Spanish call center teams from Colombia for buyers serving Hispanic markets. Our compliance-first approach ensures campaigns meet regulatory requirements from day one, which is critical for HIPAA-regulated healthcare and licensed financial services campaigns. Read our guide on TCPA compliance for call center outsourcing to understand the regulatory landscape.
How do I apply to work at Call Force Global? +
Visit callforce.global/apply to submit your application in under 5 minutes. You'll provide basic information, your experience level, and record a short 30-60 second voice introduction. We review every application personally and respond within 48 hours. All positions are 100% remote with performance-based compensation and growth opportunities.
Is Call Force Global fully remote? +
Yes, Call Force Global is 100% remote. Our distributed model provides 24/7 coverage, lower operational costs, and access to top English-speaking talent across Jamaica, Saint Lucia, Trinidad and Tobago, Belize, and Colombia. Every agent is supported with real-time performance tracking, dedicated management, and professional training, all without the overhead of physical offices.
Industries We Serve
Compliance-trained agents for every vertical.
Healthcare
Insurance
Financial Services
Real Estate
Technology
E-Commerce
Logistics
Education
Travel & Hospitality
Energy & Utilities
Automotive
Telecommunications
We probably already work in your industry.
Healthcare, insurance, financial services, and 30+ more verticals.
Get my 24-hour quoteGet Started
Ready to launch in 7 days?
Tell us what you need. Senior ops manager replies in 24 hours with line-item pricing. No discovery call.
For Businesses
Tell us about your operation and we will get back to you within 24 hours.
Thank you!
We will be in touch within 24 hours.
Careers
For Job Seekers
Caribbean and Latin America hiring. Work from home, USD pay, real growth path.
- Above-market wages plus performance bonuses
- US daytime shifts (EST, CST, MST, PST)
- Full training, no prior experience needed
Apply in under 5 minutes · Senior recruiter responds in 48 hours