Call Center · Virtual Assistants · BPO
Nearshore Call Center Operations,
On Demand.
High-volume outbound campaigns. Dedicated virtual assistants. Remote-ready teams built for performance.
1 (844) 287-9234 | Toll-free US & Canada
100+
Businesses Served
12+
Industries
24/7
Coverage
100%
Remote
The Reality
Scaling Is Hard.
It Shouldn't Be.
Companies that try to build call center or VA teams on their own run into the same walls over and over.
Slow Hiring Cycles
Weeks or months to find, vet, and onboard qualified agents. Campaigns stall before they start.
High Turnover
Agents leave, knowledge walks out, and you start training all over again. The cycle repeats.
Quality Gaps
Offshore providers promise the world but deliver inconsistent quality and zero transparency.
Scaling Bottlenecks
You win a new contract but can't ramp fast enough. Growth becomes a liability instead of a win.
Our Services
What We Deliver
End-to-end operations tailored to your volume, vertical, and performance standards.
Live Transfers
Qualified, warm-transferred leads for insurance, Medicare, solar, and home services. $8-$18/hr vs $35-$150/lead.
Learn More →Customer Support
Tier 1 and Tier 2 multichannel support. Phone, email, and chat teams that represent your brand professionally.
Learn More →Virtual Assistants
Dedicated VAs for scheduling, email, data entry, CRM management, and admin support. $8-$14/hr nearshore.
Learn More →Medicare
AEP and OEP live transfer teams. CMS-compliant scripting, HIPAA-trained agents, and licensed support available.
Learn More →Insurance
FNOL intake, claims support, renewals, policyholder service, and live transfers for P&C, auto, home, and life.
Learn More →Performance Analytics
Real-time dashboards, QA monitoring, SLA tracking, and data-driven coaching across every campaign.
Learn More →Where We Operate
Our teams are based across the Caribbean and Latin America, delivering nearshore call center services from dedicated locations in each market.
Live Dashboard
Campaign Performance
98.5%
Uptime
4.2
Avg SLA
+23%
Growth
For Businesses
Your Operations
Partner.
We don't just fill seats. We build performance-driven teams with real-time analytics and continuous optimization.
Dedicated teams trained on your processes
Transparent reporting and live dashboards
Scale from 10 to 100+ agents without missing a beat
Process
How It Works
From consultation to live operations in days, not months.
Discovery Call
We learn your volume, vertical, and targets.
Team Assembly
We recruit and build your dedicated team.
Training & Launch
Agents trained on your scripts, then go live.
Optimization
Continuous coaching and scaling every cycle.
Advantages
Why Call Force Global
Every month you run an underperforming call center is revenue you are not getting back.
Rapid Deployment
Standard programs go live in 2-3 weeks. Ready talent pipeline means you never wait for capacity.
Performance Culture
Every agent tracked, coached, and incentivized. Data-driven optimization, not guesswork.
Limitless Scale
10 agents to 100+. Infrastructure and processes that grow with you. No bottlenecks.
100% Remote
No offices, no overhead. Distributed model means lower costs and access to top talent anywhere.
Compliance-First
Specialized in regulated industries. Campaigns meet every requirement from day one.
True Partnership
Dedicated ops team, transparent reporting, and a partner invested in your success.
Industry Context
The Nearshore Outsourcing Opportunity
According to Grand View Research, the global contact center outsourcing market reached $97.3 billion in 2024 and is projected to grow at a 9.8% CAGR, reaching an estimated $163.9 billion by 2030.
Source: Grand View Research, Contact Center Outsourcing Market Report
Deloitte's Global Outsourcing Survey found that 70% of companies cite cost reduction as the primary driver for outsourcing, while 40% identified flexibility and speed to market as equally important factors.
Source: Deloitte Global Outsourcing Survey
The Caribbean BPO sector employs over 40,000 workers in Jamaica alone, making it one of the top nearshore outsourcing destinations in the Western Hemisphere for English-language customer service operations.
Source: Jamaica Promotions Corporation (JAMPRO)
"Nearshore outsourcing delivers the best balance of cost efficiency and operational alignment for US companies. The combination of shared time zones, cultural proximity, and English fluency creates a service experience indistinguishable from domestic teams."
Industry consensus from Everest Group's Nearshore Americas Report
See why teams choose CFG.
Nearshore call center teams at a fraction of onshore cost, with no quality trade-off.
Get a Custom ProposalFrequently Asked Questions
Common Questions
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Industries We Serve
Compliance-trained agents for every vertical.
We probably already work in your industry.
Healthcare, insurance, financial services, and 30+ more verticals.
Tell Us About Your CampaignCareers
Join Our
Remote Team.
We're building a world-class distributed workforce. Driven, professional people who want to grow.
Work From Anywhere
Fully remote. Reliable internet and drive to perform is all you need.
Performance-Based Growth
Top performers earn more and advance into leadership roles.
Professional Training
Comprehensive onboarding and ongoing coaching to sharpen your skills.
Call Center Agent
Remote · Full-time
Virtual Assistant
Remote · Full / Part-time
Team Lead
Remote · Leadership
Operations Support
Remote · Management
Get Started
Ready to Scale?
Whether you need an operations partner or a remote career, let's talk.
For Businesses
Tell us about your operation and we will get back to you within 24 hours.
Thank you!
We will be in touch within 24 hours.
For Job Seekers
Performance-driven remote team. Work from anywhere, earn based on results. Apply in under 5 minutes.
Apply Now →