Vendor Vetting Audit · 90-min live working session
A 90-minute live working session with the CFG founder where we score your vendor shortlist together, in real time, against a 23-point procurement framework. You leave the call with the scorecard filled in, the TCO model built, and the compliance gaps surfaced. A written 8-page summary follows within 5 business days. You keep every deliverable whether you hire CFG or not.
The wrong BPO pick costs the average 10-seat program $60,000 to $84,000 in year-one churn, ramp drag, and re-contracting. This working session costs $497.
Founding cohort pricing · first 25 audits at $497 · price returns to $1,497 after
What you actually get
You fill out a 5-minute intake form after payment so we walk into the 90-minute working session already 70% prepared. Every artifact below references your actual vendor, vertical, spend, and compliance scope.
Delivered 24-48h before the call
A 2-3 page report comparing your stated cost-per-seat, attrition, and compliance scope against the published attrition series that exist (ContactBabel's US Contact Center Decision-Makers' Guide, 2024 edition, and the CCAP Attrition and Retention Survey for the Philippines), ISG FutureSource scoring bands, and CFG's own pricing data from 40+ Caribbean and LatAm pulls. You receive value before the call even starts.
Built live during the 90 minutes
A scorecard with your named vendor shortlist populated, a TCO model with your actual hourly cost and seat count, a compliance gap matrix mapped to your specific scope (TCPA, HIPAA, FDCPA, PCI as applicable). Saved to a shared Google Drive folder you keep editing access to.
Delivered within 5 business days
Includes a 1-page executive summary you can forward to finance unedited, plus the full 7-section analysis with your name, your vendor, your numbers, and your compliance scope referenced throughout. Not a template - written from the call.
Bonus pre-populated for your scope
Both bonus PDFs arrive pre-populated with your vertical, seat count, and compliance scope. The RFP template has the relevant questions flagged. The compliance checklist has your applicable frameworks marked PRIORITY vs review-later.
Everything above is built from the intake form data you fill out after payment. No generic templates. No "we'll figure it out on the call." The 90 minutes is where the working session happens; the prep work happens before, and the polish happens after.
Why this exists
Every call-center vendor offers a free discovery call. 30 minutes, ends with a pricing sheet, nothing in writing. If you do not buy, you wasted half an hour. If you do buy, you bought from the vendor who controlled the framing.
The Vendor Vetting Audit fixes that. You pay CFG $497 to sit with us for 90 minutes and score your vendor shortlist live against the same framework McKinsey uses for cradle-to-grave TCO and ISG uses for its 7-dimension Buyers Guide scoring. You leave the call with the scorecard filled in and the TCO model built, then get a written 8-page summary within 5 business days. The deliverable lands whether the recommendation is "stay and tighten your contract," "replace with someone else," or "run a Pilot Month with CFG."
The working session is the deliverable. The Pilot Month conversation is optional. Every artifact is yours to keep, and the full fee credits toward The Pilot Month if you start one, detailed below.
What you get
Every section uses procurement frameworks your CFO already trusts: McKinsey cradle-to-grave TCO methodology, ISG FutureSource 7-dimension scoring, Gartner Magic Quadrant axes (Ability to Execute + Completeness of Vision), COPC balanced scorecard for contact-center performance, and SOC 2 Type II / PCI / HIPAA compliance gap framing. Attrition is set against the published series that exist, ContactBabel's US Contact Center Decision-Makers' Guide (2024 edition) and the CCAP Attrition and Retention Survey for the Philippines, alongside FCC CG Docket 02-278 offshore disclosure rules and CFG's own pricing data from 40+ Caribbean and LatAm staffing pulls.
We line up your current loaded hourly cost against three bands: $12 to $18/hr Caribbean nearshore, $28 to $48/hr US onshore loaded, and $6 to $14/hr far-offshore (Philippines, India). You see exactly where your spend sits and what the swap-cost math looks like at 10, 25, and 50 seats.
Published US contact center attrition runs a 27 percent mean and a 21 percent median (ContactBabel, US Contact Center Decision-Makers' Guide, 2024 edition, 189 US contact center managers). Philippine contact center attrition was 43 percent on 2023 data reported by CCAP in May 2025 (CCAP Attrition and Retention Survey, conducted by Willis Towers Watson). There is no equivalent published series for the Caribbean or Latin America, so any nearshore band you see quoted for those markets, ours included, is a vendor estimate rather than a published measurement, and the report labels it that way. We set your reported attrition against those series and quantify the hidden cost: ramp time lost, QA score drag, CSAT penalty, manager-bandwidth tax.
We map your program to the frameworks that actually touch it. FCC CG Docket 02-278 offshore-call disclosure rules. TCPA consent and DNC. FDCPA / Reg F for any debt work. HIPAA for any healthcare contact. PCI for card-on-call. The audit flags every gap and tells you which line in the current vendor contract should be hardened or removed.
Most BPO SLAs cover uptime and answer time. Almost none cover QA score floor, schedule adherence, agent replacement cycle, ramp deadline, or compliance breach response. We score your current SLA against a 12-point industry-standard SLA framework and flag every gap the vendor is currently allowed to walk through.
For regulated verticals (Medicare, insurance, debt, mortgage), the line between what an unlicensed fronter can say and what crosses into licensed sales is enforcement-critical. We map your current call flow against the licensed-perimeter rules for your vertical and identify any script line, transfer mechanic, or rebuttal that exposes you to regulator action.
A 24-point checklist for evaluating any replacement vendor (not just CFG). Includes the 7 red flags that show up in 90 percent of bad-fit BPO contracts, the 6 clauses every buyer should demand, the 4 questions that surface real attrition vs reported attrition, and the references-vs-recordings ask that filters polished sales operations from real operating ones.
A written recommendation in plain English: keep your current vendor and renegotiate, replace them entirely, supplement them with a second team for capacity or compliance, or move from your current geography (US onshore, Philippines, India) to Caribbean nearshore. Each option includes the math, the timeline, and the migration risk.
Only included if applicable. If your scope is a CFG fit, we attach a one-page proposal: seat count, hourly band, ramp timeline, compliance overlay, SLA terms. If your scope is not a CFG fit (high-volume sub-$10/hr work, work requiring 24/7 graveyard coverage, niche language pairs), we tell you that in writing and recommend who else to talk to.
Plus included bonuses
Editable Word + Google Docs template covering the 32 questions every BPO RFP should ask: pricing structure, ramp terms, compliance scope, SLA clauses, agent replacement, attrition floor, QA scoring methodology, references vs recordings. Reusable across every vendor evaluation you run for the next decade. Built from CFG's actual procurement playbook.
A 4-page printable PDF that maps the 5 frameworks your BPO touches (TCPA, FCC CG Docket 02-278, HIPAA, FDCPA / Reg F, PCI) into a single line-by-line checklist. Auditable in 20 minutes for any new program. The same artifact CFG uses internally for every program kickoff.
A 30-minute working call with the founder at day 60 to review what you implemented from the audit, what worked, what stalled, and what the next move is. This is real founder time. Most consultants charge separately for follow-up; you get it baked into the $497.
Section-by-section value if scoped out individually: $15,000+
Plus three bonus working assets: $944
Industry comparable (McKinsey / Bain vendor-procurement audit): $40,000 to $80,000
Regular price: $1,497
Your price today: $497
Founding cohort pricing · first 25 audits at this rate
Companies hire McKinsey and Bain for vendor-procurement audits at $40,000 to $80,000. The deliverable is structurally identical: benchmark current spend, score compliance posture, write a vendor-fit recommendation.
CFG does the equivalent scoped to call-center procurement at $497 because the audit doubles as our qualification call. You get a McKinsey-shaped deliverable for a credit-card swipe.
If you start The Pilot Month within 60 days, the full $497 credits toward it. The audit is functionally free for any buyer who was going to run a Pilot Month anyway. For everyone else, the audit is a paid deliverable that stands on its own. (More on what a CFG program looks like: BPO services overview.)
The risk reversal is structural, not a promise you have to chase after the fact. You leave the 90-minute working session with the scorecard and TCO model already filled in. Within 5 business days you get the 8-page written memo, the BPO RFP template, the compliance checklist, and a 30-minute founder follow-up call at day 60. All of it is yours whether or not you ever talk to CFG about a program again.
If you do start The Pilot Month within 60 days, the full $497 credits toward it, so the audit nets to zero. There is no claim window, no form, and no negotiation, because there is nothing to send back. Same posture as The Pilot Month itself: fixed price, month-to-month, cancel anytime, with real-time AI QA visibility. We sell deliverables, not promises.
What buyers say after working with CFG
Reviews from Google
5.0Call Force Global was great to work with. Their team is responsive and made the process straightforward from day one. They helped us scale our outbound calling without hiring internally, saving us time and effort. Execution was smooth, communication was clear, and we saw stronger consistency in our outreach. Overall, a solid experience with a team that delivers. Would definitely recommend.
Very professional. Helped me hire a reputable virtual assistant and launched a new outbound call campaign.
Reliable, efficient, and easy to work with. Improved our overall efficiency and went above and beyond to deliver results.
Procurement FAQ
Because free discovery calls are sales pitches with a discovery wrapper. A paid audit means we owe you a deliverable. You get an 8-page written audit of your current vendor or in-house ops whether you hire CFG or not. The buyer pays for objectivity.
Companies hire McKinsey for vendor-procurement audits at $40K to $80K. CFG does the call-center-specific equivalent at $497 because the audit doubles as our qualification call.
That is exactly who this is for. The audit benchmarks your current cost, attrition, compliance posture, and SLA scope against what is actually published: ContactBabel's US Contact Center Decision-Makers' Guide (2024 edition) for US attrition, the CCAP Attrition and Retention Survey for the Philippines, and FCC CG Docket 02-278 disclosure rules. There is no published attrition series for the Caribbean or Latin America, so any nearshore band, ours included, is a vendor estimate rather than a published measurement, and we say so in the report.
You get a written assessment of whether to keep them, replace them, supplement them, or switch geographies. Hiring CFG is one of several possible outcomes, not the only one.
A discovery call is 30 minutes of vendor sales questions. The Vendor Vetting Audit is 90 minutes of structured working session with the founder, followed by a written 8-page PDF deliverable within 5 business days.
You leave with documented benchmarks, a compliance scorecard, a vendor vetting checklist, and a written recommendation. None of that exists after a free discovery call.
No. The audit is the deliverable. The CFG fit assessment is one section of eight, and it is only included if applicable.
Most audits end with one of three outcomes: stay with your current vendor (with tightened contract language), replace them with someone else (we tell you who is worth talking to), or start a 10-seat program with CFG. We get paid for the audit work either way.
If you start The Pilot Month within 60 days of the audit call, the full $497 credits toward it. The credit is automatic and does not require a separate negotiation.
After 60 days the audit fee stands on its own and does not apply as credit toward a later Pilot Month. The window is 60 days from the date of your audit call, not the date of payment.
90-minute live working session with the CFG founder. Scorecard filled in during the call. Written 8-page memo within 5 business days. Bonus RFP template and compliance checklist pre-populated for your scope.
one-time payment, USD · regular $1,497
Secure checkout via Stripe. After payment you fill a 5-minute intake form so we walk into the 90 minutes already 70% prepared.