72 meetings booked by three nearshore SDRs
Three SDRs booked 72 meetings with 57 companies across four concurrent campaigns at $12 an agent hour, all-in. The newest rep was booking four days after certification.
Read the case study
Client engagements and program models
Nearshore Case Studies and Program Models
Three anonymized client engagements, with figures read out of our operations portal, plus two clearly labelled cost models. The engagements are real and the models are models, and this page never mixes the two.
CFG launched in 2025. The current pages in this library are illustrative composite scenarios built to explain program design and unit economics. They are not reports of a single named or anonymized client engagement, and the modeled figures are not audited results or projections.
How We Build These Studies
Each current scenario starts with an explicit operational problem, then models a team shape, launch sequence and cost comparison. The assumptions are visible in the page and the results block is labeled illustrative.
These pages are decision models, not evidence that one CFG client produced the stated outcome. Actual client proof will only be added after the metric definition, measurement period, source record and exact publication wording are approved in writing.
For a buyer-specific estimate, use your real volume and cost inputs during scoping. We will separate measured facts from assumptions rather than present a modeled scenario as a client result.
Client engagements
These three are real programs we ran. Clients are anonymized, every figure is read from our own operations records, and each page states the measurement period and how the metric is counted. None of them is a projection.
Every sales call turned into structured data
A two-agent desk placed 2,668 calls and set 46 appointments. Every analysed conversation came back as a structured record, with 100% carrying a summary, the objection raised, the outcome and a coaching note.
Read the case studyHow a HIPAA critical-results relay is built
A worked example of the compliance groundwork: BAA before any patient data, identity confirmed by medical record number, and no PHI by SMS, chat or fax. Process, not outcomes.
Read the case studyProgram models (illustrative)
These two illustrative composites show how the same nearshore model can be applied to different operating problems. The companies, baselines and outcome figures are modeled examples, not two verified CFG client engagements.
Insurance / Medicare
Marketplace lead spend was eating the year
Illustrative composite: a mid-size Medicare supplement agency is modeled at $65 per qualified marketplace transfer. The scenario compares that baseline with a dedicated 10-agent nearshore qualification and warm-transfer team and shows how the unit economics would change under the stated assumptions.
Insurance / Medicare
87% modeled difference
$1.3M modeled/year
Medicare Live-Transfer Cost Model: A 10-Agent Nearshore Scenario
This illustrative model compares a $65 marketplace-transfer baseline with an $8.50 modeled unit cost for a dedicated 10-agent nearshore team.
Explore the ScenarioSaaS / Technology
A 4-person support team that could not catch up
Illustrative composite: a Series B SaaS company is modeled with a 4-person support team and a 3.2-day response baseline. The scenario layers in six nearshore agents and shows the response-time, escalation and staffing-cost implications under the stated assumptions.
SaaS / Technology
CSAT modeled 68% to 87%
$331K modeled/year
SaaS Support Response-Time Model: A 6-Agent Nearshore Scenario
This illustrative model compares a 3.2-day response baseline with a 4.2-hour modeled response time after adding six nearshore agents.
Explore the ScenarioWant a Model Built Around Your Numbers?
If your team is trying to reduce cost per transfer, response time, attrition, or engineering hours consumed by support, we can model a program against your real baseline. During an approved pilot, we define the numerator, denominator, source system and reporting window before measuring any change.
If a future verified case study makes sense, publication requires written permission and documented evidence. Participation is optional and confidentiality stays the default. Reach out to start a scoping conversation and tell us which metric matters most to your quarter.
Your turn
Ready to See Similar Results?
Every engagement starts with a free consultation where we scope the operation, estimate savings, and outline the launch plan, live 7 business days after a completed kickoff. No pitch decks, just numbers.
Live 7 business days after kickoff · month-to-month · replace any agent in 5 business days
No setup fees
24-hour response
Live 7 business days after kickoff
About 50 to 75% cost savings ($12-18 all-in vs a US in-house seat at $35-48 loaded)
Case Studies FAQ
What kinds of case studies does Call Force Global publish?
The current library contains illustrative composite scenarios for live transfers and SaaS customer support. Each page explains a modeled baseline, team design, assumptions and limitations. These are not audited results from a named client engagement.
How large is a typical Call Force Global engagement?
The scenario library models teams from 6 to 10 agents. Actual team size and ramp depend on program requirements and are scoped separately; scenario team sizes are examples, not evidence of a typical client engagement.
How long does it take to launch a nearshore team?
Dedicated programs go live 7 business days after a completed kickoff. Healthcare programs and prior authorization take 10 business days, and the shared answering service takes 5 to 7 business days. The kickoff date itself depends on systems access and compliance paperwork and is confirmed during scoping.
What savings do clients typically see versus US in-house or lead marketplaces?
The scenario pages model potential cost differences using stated marketplace and staffing assumptions. They are not a promise or audited client result. A buyer-specific comparison requires its actual volume, wage, tooling and management-cost inputs.
Where are Call Force Global agents based, and what does the warm transfer model look like?
Agents are based in the Caribbean and Latin America (Jamaica, Saint Lucia, Trinidad and Tobago, Belize, Guyana, Colombia) and operate on Eastern Time. The warm transfer model is non-licensed pre-qualification followed by a live handoff to the client's licensed agent or in-house team. The qualifying agent stays on the line, introduces the prospect, and confirms the criteria the closer needs before disconnecting.
Can clients keep confidentiality on Call Force Global case studies?
Yes. Confidentiality is the default. If Call Force Global later publishes a verified client case study, it will require written client permission and documented metric definitions. Participation is never required, and approved evidence can be anonymized or aggregated when the underlying source and calculation remain documented.
Want a study built around your numbers?
20-minute discovery call. Bring your current cost-per-call, headcount, attrition, or whatever metric is breaking. We model what a nearshore CFG pilot would change. No deck, no SDR handoff, founder on the call.