Trade-specific scripting and SOPs
Separate scripts for HVAC, plumbing, roofing, and electrical. Dispatch SOP captured. Speed-to-lead trigger wired to your web form, Google LSA, or shared lead source. Agent shortlist confirmed.
HVAC summer surge starts June 1. Storm season runs June through October. Onboard in May to staff up before the spike. Limited pilot slots available.
Reserve a slot ›
Pilot Quote
Home Services Dispatch Pilot: Quote in 24 Hours
10 Caribbean dispatch seats at $12 to $18 per agent hour all-in versus $28 to $48 onshore: roughly $26,000 to $52,000 per month in payroll delta at 10-seat / 40-hour coverage. 60-second speed-to-lead floor for HVAC, plumbing, roofing, electrical, and multi-trade franchisors. The same team handles inbound dispatch and outbound web-form follow-up so consent and suppression never sit on a seam. 7-day ramp. 100% AI QA on every call.
“Answering our calls and bringing in leads consistently.”Bryan Horacio, HVAC ownerEvery minute past the first five cuts your call-to-close rate by 50 percent or more, per industry research. Hiring a 24/7 US dispatch desk at $25 to $40/hr fully loaded is a budget killer. Routing inbound to one vendor and outbound web-form follow-up to another vendor opens consent and suppression seams that get expensive fast.
Caribbean dispatch at $12 to $18/hr handles inbound dispatch and outbound 60-second speed-to-lead from the same team. Same shift, same compliance ledger, same trade-specific scripting. ServiceTitan, Housecall Pro, Jobber, FieldEdge: CFG operates inside your platform, not against it.
What a CFG home services pilot looks like
7-day ramp, full production by week 3
Live calibration on inbound and outbound
Daily calibration calls reviewed by your ops lead and ours. ServiceTitan, Housecall Pro, or Jobber integration verified end to end. Booking flows, ETA logic, and lead-buyer routing tested with live volume.
Full production with KPI scorecard
Lead response time tracked against a 60-second SLA. Inbound abandon rate, dispatch accuracy, jobsite ETA accuracy, and after-hours overnight coverage reported daily. Booked-jobs metric tied back to media spend.
Seasonal ramp adjustments
Weekly review with your account lead. Bench depth flexes for HVAC summer and winter spikes, roofing storm response, and plumbing freeze events. No surprise surcharges when volume runs hot.
Pricing
$12 to $18 per hour, all-in
$12 to $18/hr all-in for home services dispatch and speed-to-lead.
Standard CFG band (no compliance overhead premium). The bundle covers wages, supervision, platform seat license (CFG operates inside your ServiceTitan, Housecall Pro, Jobber, FieldEdge, or equivalent, with no platform license re-charge), QA, and recording retention. See full pricing breakdown.
Two structures available: per-hour dedicated dispatch (above) or per-month shared-agent answering service for single-truck operators. Jamaica answering service tier starts at $300 to $1,500 per month on call-volume tiers. See answering service.
Why CFG for home services
Three wedges other vendors cannot match on one team
01
60-second speed-to-lead
Per industry research, every minute past the first 5 cuts call-to-close conversion sharply. CFG configures the SLA against your web-form trigger so a fresh lead hits an agent inside 60 seconds, day or night.
02
Multi-trade scripting on one shift
One Caribbean team runs HVAC, plumbing, roofing, and electrical scripts side by side on the same shift. No need to bolt together separate vendors per trade or pay coordination tax across them.
03
Same team inbound plus outbound
No consent or suppression seams between the team taking your calls and the team chasing your web-form leads. Unified DNC, recording retention, and call routing across both directions.
Every home services pilot ships connected to the CFG client portal: 100% AI QA on every dispatch and qualifier call, live transcripts, ServiceTitan and Housecall Pro integration, and supervisor dashboards your dispatcher can watch in real time. See what your supervisor sees →
Trade-specific KPIs
What we measure by trade
| Trade | What we track |
|---|---|
| HVAC | Lead response time, dispatch accuracy, summer and winter surge bench coverage, maintenance plan upsell pickup rate. |
| Plumbing and electrical | Emergency dispatch SLA, after-hours overnight coverage, jobsite ETA accuracy, callback recovery rate. |
| Roofing | Storm-response surge handling, lead-buyer routing accuracy, in-home appointment booking rate, no-show recovery. |
| Multi-trade franchisor | Cross-brand routing accuracy, franchise-level reporting, dispatch SLA per location, brand-voice consistency across locations. |
Active program
Multi-state HVAC franchisor · 9 seats · dispatch and speed-to-lead across franchise locations.
Anonymized per NDA. Reference call available after the discovery conversation.
Reviews from Google
5.0Call Force Global was great to work with. Their team is responsive and made the process straightforward from day one. They helped us scale our outbound calling without hiring internally, saving us time and effort. Execution was smooth, communication was clear, and we saw stronger consistency in our outreach. Overall, a solid experience with a team that delivers. Would definitely recommend.
Reliable, efficient, and easy to work with. Improved our overall efficiency and went above and beyond to deliver results.
Very professional. Helped me hire a reputable virtual assistant and launched a new outbound call campaign.
Vetting your current vendor first?
Score them against the market for $497 before you switch.
90-minute live working session with the founder. 8-page written memo within 5 business days. The full $497 credits toward any CFG pilot you sign within 60 days.
See what's included →Before you request a quote
Home services pilot: common questions
What do your agents handle, and what stays with my techs?
Inbound and outbound from one team: call answering, after-hours and overflow, lead intake, and appointment booking. Your technicians keep doing the fieldwork; we keep the phone from going to voicemail.
Can you cover after-hours, weekends, and overflow?
Yes. We staff to your time zone and coverage windows, so emergency and after-hours calls get answered live instead of lost to voicemail.
Do you book directly into our scheduling software?
Yes. Our agents are ServiceTitan, Housecall Pro, and Jobber aware and book into your system, so jobs land on the right calendar.
What if an agent is not the right fit?
Pull them and we replace from the bench within 5 business days. No performance-improvement process, no severance line items.
Is there a long contract or a setup fee?
No. The 10-seat pilot is month to month with no setup fee and no annual prepay, at 12 to 18 dollars per agent hour all-in. Scale it, hold it, or stop it based on the numbers.
Pilot quote intake
Get your custom 24-hour quote
Eight fields. A senior CFG ops manager from Toronto HQ emails your custom pricing and 7-day pilot plan within 24 business hours.
Your quote request is in.
Check your email for confirmation. A senior CFG ops manager will email your custom pricing and 7-day pilot plan within 24 business hours.
Need to learn more first? See the home services service hub, the answering service for single-truck operators, the savings calculator, or grab a free Pilot Blueprint.