For HOME SERVICES
Capture every after-hours call. Book every emergency.
Nearshore agents handling your inbound, dispatching emergencies, scheduling appointments, and warm-transferring qualified leads. 24/7 coverage at half the cost of onshore.
Coverage available
Dedicated desk, from
Avg pickup time
Why Call Force Global
Trained for home services, not generic call answering.
Emergency-first dispatch logic
We learn your emergency rules - water leak, no heat, no A/C in summer, electrical hazard - and route those to your on-call tech immediately. Routine work goes to scheduling. You set the rules; we follow the playbook.
Real CRM integration
We work in your ServiceTitan, Housecall Pro, Jobber, or FieldEdge. Customer info, ticket status, and appointment slots all live in your system. No data silo, no copy-paste, no double-booking.
Pricing built for steady volume
Generic answering services charge $1.50-$3 per call and miss the qualification step. Our dedicated desks bill by the agent hour, from two full-time agents, and give you trained agents who quote, schedule, and dispatch, not just take messages.
Comparison
Generic BPO vs Call Force Global for Home Services
- Generic answering services that just take messages
- Per-call billing at $1.50-$3 with no qualification
- $35-$48/hr CSRs in-house, 9-5 only
- Missed emergency calls overnight and weekends
- Manual hand-off, info lost between caller and tech
- Trained agents who quote, schedule, and dispatch
- Hourly pricing from $13/hr on a dedicated desk of two or more agents
- Night, weekend and 24/7 coverage at $15-19/hr
- Emergency dispatch logic, real-time tech notification
- Direct integration with your CRM and dispatch system
FAQ
Common questions from home services owners
Can your team work in ServiceTitan / Housecall Pro / Jobber?
Yes. We have agents specifically trained on each of these platforms. They book appointments in your dispatch board, look up customer history, generate invoices, and update job statuses. The data flows in real-time so your dispatcher sees what's happening as the call ends.
How do you handle emergency calls overnight?
We learn your specific emergency definitions during onboarding (water leak, gas smell, no heat below 50F, etc.). Each agent has a decision tree to identify emergencies in the first 15 seconds of the call. Confirmed emergencies trigger immediate text/call to your on-call tech with the customer's info, location, and issue. Non-emergencies get scheduled for the next morning.
What does pricing look like for typical HVAC company?
A dedicated desk starts at two full-time agents: on the $13 Staffed Desk that is $4,160 a month at 160 hours each, and after-hours or weekend coverage runs $15 to $19 an hour. It fits HVAC companies with steady volume, roughly 300 or more calls a month; below that, a per-call answering service is usually the better buy. We'll quote your specific volume in 24 hours: just send call counts and the hours you need covered.
Can your agents quote and book appointments, or just take messages?
Quote, book, and confirm. We pull pricing from your service catalog (ranges or fixed prices) and book directly into your dispatch board. Customers get a confirmation text with the appointment window. If they ask about pricing, our agent gives the range or transfers to a tech for complex quotes. We don't do generic 'we'll have someone call you back.'
How do we keep our customer relationships if you handle the calls?
Branded greeting in your company name, agent uses your scripts, customer never knows it's an outsourced team. Every call is logged in your CRM under your business. We're an extension of your front desk, not a re-routed call center. The customer experience is yours; the cost structure is ours.