Week 1
Train and certify
Product training, CMS MCMG, TPMO, HIPAA. Scope of Appointment workflow set up in your CRM and dialer.
Program Quote
Medicare AEP Fronter Program: Quote in 24 Hours
Medicare AEP fronter seats from one agent at $12 to $18 per agent hour all-in, against $35 to $48 onshore. At an example 10 seats and 160 hours a seat, the monthly cost delta is $27,200 to $57,600. Caribbean and LatAm fronters pre-qualify Medicare prospects across all 50 US states under HIPAA and CMS MCMG, then warm-transfer to your AHIP-certified licensed agents. Live 7 business days after a completed kickoff, ahead of October 15 AEP go-live. 100% AI QA on every call*. Month-to-month, no setup fee. Toronto HQ; founder runs every kickoff personally.
“Solid, reliable team for anyone looking to scale.”Verified Google reviewer Get my 24-hour quote
Live 7 business days after kickoff
$12 to $18 per hour all-in
100% AI QA on every call
5.0 on Google
AEP starts October 15 and your in-house licensed-agent capacity is fixed. Hiring more AHIP-certified producers inside the AEP window almost never works: certification opens late June, carrier-specific certs run July through September, onshore licensed Medicare wages climb every fall against a fixed pool. By mid-October the spot market is tight.
Caribbean fronter programs let you 10x your top-of-funnel volume without growing licensed FTE. Non-licensed fronters pre-qualify, capture scope-of-appointment, warm-transfer to your licensed staff. The labor cost structure stays honest because the work that needs the license stays with the people who hold it.
Program Timeline
What a CFG Medicare AEP program looks like
Week 2
Calibrate live
Soft-launch on a controlled list. 10 to 15 percent QA sample on real calls. Joint calibration call with your compliance lead.
Weeks 3 to 4
Run production
Full volume. Daily QA in your shared dashboard. Weekly business review. Program SLA assessed at day 30.
Months 2 to 3
Scale for peak
Add seats from the AEP bench for the October 15 through December 7 peak. Step down to OEP and year-round T-65 in January.
Regulated Pricing Band
$12 to $18 per hour all-in
$12 to $18 / hour (non-licensed Medicare fronter scope)
All-in for regulated work. The bundle covers agent pay, supervision, HIPAA training, CMS MCMG-aligned scripting and product training; the dialer seat, 100% AI QA and 10-year recording retention come in from the $13 Scored Desk up. No hidden setup or compliance line items at invoice time.
Where most programs start
The Pilot Month, from one agent. An intro month to set your workflow baseline, tune the operation and see whether we fit, live 7 business days after kickoff. It bills at your desk's normal hourly rate: two agents for 160 hours each on the $12.00 Staffed Desk come to $3,840. After that it rolls on month to month on 30 days' notice, and the playbook we build is yours either way.
The ladder: $12 Staffed Desk on your dialer, $13 Scored Desk on ours with 100% AI QA, $14 Open Desk with a KPI portal, and above $14 only for regulated verticals or out-of-hours coverage.
Compliance Posture
Fronter scope, signed BAA, licensed perimeter intact
CFG runs Medicare programs as non-licensed fronters. We sign a HIPAA BAA before any PHI moves. AHIP certification and state Medicare producer licensing stay with your licensed staff, per CMS MCMG. CMS MCMG plus TPMO scripting are reviewed and signed off by your compliance lead before launch. See the full compliance table ›
AEP 2026 onboarding closes August 31. Programs go live 7 business days after a completed kickoff. Limited program slots available.
Why CFG for Medicare AEP
Three things you do not get from a generic BPO
AEP-ready bench
CFG keeps a pool of tenured Medicare fronters from prior seasons. Rehire ramp beats cold recruiting in September, which is the failure mode for most stood-up programs.
Bilingual Spanish and English
CMS MCMG-aligned fronters in both languages from our Colombia hub. Same call flow, same QA, same training. No second vendor for the Hispanic Medicare segment.
Fronter-only by design
CFG agents pre-qualify and warm-transfer. They do not enroll, quote plans, or close. Your licensed staff sit at the enrollment perimeter. Clean line, clean audit.
On the $14 Open Desk, every Medicare AEP program ships connected to the CFG client portal: live transcripts, 100% AI QA on every call*, supervisor dashboards, and a compliance audit log of every fronter interaction. See what your supervisor sees →
Before you request a quote
Medicare AEP program: common questions
Do your agents sell or enroll Medicare plans?
No. Our agents are fronters. They pre-qualify AEP and T-65 prospects and warm-transfer them to your AHIP-certified, state-licensed agents, who handle plan comparison and enrollment. The licensed activity stays entirely on your side, so your compliance posture does not change.
Are you HIPAA compliant, and how is PHI handled?
We sign a Business Associate Agreement, and the fronter perimeter scopes agents to pre-qualification only. Scripting and disclosures follow CMS Medicare Communications and Marketing Guidelines, and from the $13 Scored Desk up every call is recorded and scored (on the $12 Staffed Desk your own dialer records).
Can a program be live before October 15?
Yes. A typical Medicare AEP program signs over the summer and goes live 7 business days after a completed kickoff, in time for the AEP window. The recruiting bench is pre-vetted, so ramp is training and calibration, not sourcing.
What happens if an agent is not the right fit?
Pull them and we replace from the bench within 5 business days. No performance-improvement process, no severance line items. You are never stuck with an agent who is not converting.
Is there a long contract or a setup fee?
No. The program starts from one agent and runs month to month on 30 days' notice, with no setup fee and no annual prepay, at 12 to 18 dollars per agent hour all-in. A 6- or 12-month term takes $0.50 or $1.00 an hour off if you want one. Scale it, hold it, or stop it based on the numbers.
8-question intake
Request your Medicare AEP quote
Eight quick questions. A senior CFG ops manager from Toronto HQ emails your custom pricing plus a launch plan within 24 business hours.
Your quote request is in.
A senior CFG ops manager from Toronto HQ will email your custom pricing plus a launch plan within 24 business hours.
Active program
Top-10 Medicare FMO · 22 seats · AEP + OEP, bilingual via Colombia.
Anonymized per NDA. Reference call available after the discovery conversation.
Reviews from Google
5.0Call Force Global was great to work with. Their team is responsive and made the process straightforward from day one. They helped us scale our outbound calling without hiring internally, saving us time and effort. Execution was smooth, communication was clear, and we saw stronger consistency in our outreach. Overall, a solid experience with a team that delivers. Would definitely recommend.
Very professional. Helped me hire a reputable virtual assistant and launched a new outbound call campaign.
Reliable, efficient, and easy to work with. Improved our overall efficiency and went above and beyond to deliver results.
Vetting your current vendor first?
Score them against the market for $497 before you switch.
90-minute live working session with the founder. 8-page written memo within 5 business days. The full $497 credits toward The Pilot Month if you start one within 60 days.
See what's included →* 100% AI QA applies on the Scored Desk ($13) and Open Desk ($14), where calls run on our line. On the Staffed Desk ($12) calls run on your dialer, so you hold the recordings and scoring.