For MEDICARE AGENCIES
Scale your AEP and T-65 outreach without doubling your payroll.
Nearshore Medicare-trained agents in 7 days. CMS-compliant scripts, HIPAA-trained, live transfers to your licensed closers. Half the cost of onshore.
Cost vs onshore
To go live
HIPAA-trained
Why CFG
Built for the AEP grind, not generic outbound.
CMS-compliant from day one
Scripts written for CMS rules. No off-script promises, no SOA shortcuts. QA monitoring with disposition codes that map to your CRM.
Live transfers to your closers
Agents qualify intent, plan type, and zip. Warm transfers only when the lead is ready. Drops down, conversion up.
AEP-ready scaling
Ramp 5 to 50 seats for AEP without facility lead times. Same team rolls into OEP, T-65, and Med Supp campaigns the rest of the year.
Comparison
Generic BPO vs CFG for Medicare
- $28-$45/hr loaded onshore
- Lead marketplaces at $35-$150/transfer
- Generic call center training, no CMS specifics
- 12-week ramp before AEP
- QA tools you build yourself
- $14-$22/hr nearshore, native English
- Direct dialer to your CRM, no marketplace markup
- CMS scripting, SOA workflow, HIPAA training built in
- Live in 7 days, scaled before AEP starts
- QA dashboards from hour one
FAQ
Common questions from Medicare buyers
Are your agents licensed to sell Medicare?
No. Our agents qualify and warm-transfer to your licensed closers. They run CMS-compliant qualification scripts (intent, zip, plan type) and your team handles the licensed sales conversation. This keeps you compliant and lets you scale outreach without scaling your licensed bench.
How fast can we ramp for AEP?
Standard ramp is 7-10 business days from contract for an initial cohort. We can scale to 25-50 seats over 4-6 weeks if you commit early enough. The bottleneck is usually your dialer setup, not our hiring. Talk to us by August for an October 15 launch.
Are agents HIPAA-trained?
Yes. Every agent completes our HIPAA training before going live and signs a BAA-aligned confidentiality agreement. We do not store PHI on agent workstations - all data lives in your CRM, accessed via your dialer. We can sign a BAA on request.
How does pricing work?
Per-hour, fully loaded. $14-$22 per hour depending on agent seniority, language requirements, and whether you need licensed agent oversight. No setup fees, no minimums beyond a 30-day notice period. Compare to your onshore TCO to see real savings - usually 40-60%.
Can you handle T-65 outreach year-round?
Yes - T-65 is one of the cleanest fits for our model. Steady volume, simple qualification (turning 65 in next 6 months, looking at plans), high transfer-quality bar. We have agents specifically trained on T-65 conversations and CMS marketing rules for age-in outreach.