For MEDICARE AGENCIES
Scale your AEP and T-65 outreach without doubling your payroll.
Nearshore Medicare-trained agents, live 7 business days after kickoff. CMS-compliant scripts, HIPAA-trained, live transfers to your licensed closers. Half the cost of onshore.
Reviewed for operational accuracy by Miki Furman, Founder and CEO.
This page is general operational information for outsourcing buyers. It is not legal advice. Regulations change; consult your own counsel for compliance decisions.
Cost vs onshore
To go live
HIPAA-trained
Why Call Force Global
Built for the AEP grind, not generic outbound.
CMS-compliant from day one
Scripts written for CMS rules. No off-script promises, no SOA shortcuts. QA monitoring with disposition codes that map to your CRM.
Live transfers to your closers
Agents qualify intent, plan type, and zip. Warm transfers only when the lead is ready. Drops down, conversion up.
AEP-ready scaling
Ramp 5 to 50 seats for AEP without facility lead times. Same team rolls into OEP, T-65, and Med Supp campaigns the rest of the year.
Comparison
Generic BPO vs Call Force Global for Medicare
- $35-$48/hr loaded onshore
- Lead marketplaces at $35-$150/transfer
- Generic call center training, no CMS specifics
- 12-week ramp before AEP
- QA tools you build yourself
- $13-$19/hr nearshore, native English
- Direct dialer to your CRM, no marketplace markup
- CMS scripting, SOA workflow, HIPAA training built in
- Live 7 business days after kickoff, scaled before AEP starts
- QA dashboards from hour one
FAQ
Common questions from Medicare buyers
Are your agents licensed to sell Medicare?
No. Our agents qualify and warm-transfer to your licensed closers. They run CMS-compliant qualification scripts (intent, zip, plan type) and your team handles the licensed sales conversation. This keeps you compliant and lets you scale outreach without scaling your licensed bench.
How fast can we ramp for AEP?
Initial cohorts go live 7 business days after a completed kickoff. We can scale to 25-50 seats over 4-6 weeks if you commit early enough. The bottleneck is usually your dialer setup, not our hiring. Talk to us by August for an October 15 launch.
Are agents HIPAA-trained?
Yes. Every agent completes our HIPAA training before going live and signs a BAA-aligned confidentiality agreement. We do not store PHI on agent workstations - all data lives in your CRM, accessed via your dialer. We can sign a BAA on request.
How does pricing work?
Per-hour, fully loaded. $13-$19 per hour depending on agent seniority, language requirements, and whether you need licensed agent oversight. No setup fees and no commitment beyond a 30-day notice period. Compare to your onshore TCO: savings run about 46 to 73 percent ($13 to $19 all-in against a US in-house seat at $35 to $48 loaded).
Can you handle T-65 outreach year-round?
Yes - T-65 is one of the cleanest fits for our model. Steady volume, simple qualification (turning 65 in next 6 months, looking at plans), high transfer-quality bar. We have agents specifically trained on T-65 conversations and CMS marketing rules for age-in outreach.