Medicare Call Center Cost Calculator

We charge per qualified live transfer that meets your filter criteria, which typically lands around $9 to $11 depending on volume and target plan year. Marketplace transfers from third-party lead aggregators usually run $40 to $80 because you are also paying for the aggregator margin and lead resale. Our agents originate the call and warm-transfer, so there is no aggregator middle layer.

Call Force Global agents do not enroll members or quote plans. We operate as a front-line live-transfer team that warms the prospect and transfers to your licensed agents on the back end. This keeps our scope CMS-friendly and lets your licensed staff focus on enrollments instead of dialing.

Yes. Our remote teams in Jamaica, Saint Lucia, Trinidad and Tobago, Belize, Guyana, and Colombia keep a trained bench so we can ramp seat counts during the Annual Enrollment Period and step volume back down for the off-season. You only pay for transfers, so cost scales with your actual season.

From the $14 Scored Desk up, all calls are recorded and stored for the CMS-required retention window (on the $13 Staffed Desk your dialer holds the recordings), and disclosed via standard scope-of-appointment language where applicable. We work from your approved scripts and DNC suppression lists, and we run live QA on a sampled percentage of calls daily.