About Us
Your Nearshore
Operations Partner
Call Force Global delivers call center and virtual assistant operations from Jamaica, Trinidad, Guyana, and Colombia. We are built for speed, built for scale, and built to perform.
Our Story
Founded in 2026, Call Force Global started with a simple idea: North American businesses should not have to choose between quality and cost when it comes to customer-facing operations. So we built a nearshore call center operation that delivers both.
We operate as part of an established North American operations network with years of experience in high-volume outbound and inbound campaigns. That foundation gave us the playbooks, the training systems, and the quality standards to hit the ground running from day one.
Today, we serve clients across 35+ industries with a 100% remote workforce spanning four countries. Our agents handle everything from outbound sales and appointment setting to customer support and virtual assistant services, with transparent, all-inclusive pricing that makes budgeting straightforward.
What Drives Us
Three principles that shape every decision we make.
Performance Culture
We measure what matters. Every agent, every campaign, every day. Real-time QA monitoring and daily performance tracking keep standards high and results consistent.
Rapid Deployment
Need agents on the phones this week? Our recruitment pipeline and training systems are designed to get qualified people producing fast, not in months.
100% Remote
No physical call center overhead. Our distributed model across Jamaica, Trinidad, Guyana, and Colombia means lower costs, wider talent pools, and happier agents.
The Team Behind the Results
Our leadership team brings years of call center and BPO experience to the table. Experienced operations managers, QA specialists, and training leads work together to make sure every campaign hits its targets.
From onboarding to ongoing coaching, we invest in our people. That is how we maintain quality at scale and keep turnover low in an industry known for high churn.
Leadership
Meet the Founders
The people behind Call Force Global's vision, strategy, and day-to-day execution.
Miki Furman
Co-Founder & CTO
Miki co-founded Call Force Global with a focus on building technology-driven BPO operations. He leads the company's technical strategy, platform development, and process automation across all programs. Based in Toronto, he is passionate about creating better systems and outcomes through the intersection of business and technology.
Alex Bershadsky
Co-Founder & President of Operations
Alex co-founded Call Force Global to build world-class BPO operations from the ground up. He oversees client delivery, workforce management, team performance, and day-to-day execution of call center programs across the Caribbean and Latin America. Based in Toronto, Alex brings a hands-on, people-first approach to scaling remote teams.
Built on Trust
Compliance and quality are not afterthoughts. They are built into everything we do.
TCPA Compliant
Full compliance with U.S. telemarketing regulations across all outbound campaigns.
Real-Time QA
Live call monitoring and scoring so issues are caught and corrected the same day.
Dedicated Account Mgmt
A single point of contact who knows your campaign inside and out.
Daily Reporting
Transparent metrics delivered daily. You always know exactly how your team is performing.
Ready to Scale?
Whether you need 5 agents or 50, we can have your team trained and producing in days. Let's talk about what you need.
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