Call Center Research and Open Data

This catalog separates four evidence types: directly observed first-party data, first-party operating ranges, derived estimates, and sourced synthesis. Read the scope and limitation before citing a number. A downloadable JSON evidence index carries the same boundaries in machine-readable form.

How the evidence is classified

Observed first-party data

Rows or events measured directly by Call Force Global. The asset states the property, date range, sample, and method.

First-party operating range

An internal operating reference. It is not presented as a representative industry survey when sample sizes or client-level records are not public.

Derived estimate

A calculation from named external inputs. The formula and source limitations matter as much as the result.

Sourced synthesis

A guide or ledger that organizes external evidence. Cite the primary publisher for its finding and this page only for Call Force Global's analysis.

Research catalog

Observed first-party study

AI Agents in Search Console: A 30-Day Study

Scope: 3,020 query and page rows from June 12 to July 11, 2026, plus 3,883 rows from July 3 to August 1, from one B2B Google Search Console property.

Method: Published pattern classifier, first-match precedence, aggregate tables, and two downloadable CSVs.

Limitation: One property and two overlapping windows. Pattern classification is not proof that a named AI product generated every matched impression.

Current CSV Prior CSV Reproduction script

Operating ranges and source synthesis

Call Center KPI Benchmark Toolkit 2026

Scope: Six core KPIs across nine program verticals, plus published industry comparisons and reusable measurement templates.

Method: Call Force Global operating bands are kept separate from external studies. A provenance ledger, calculation dictionary, quality rules, JSON Schema, CSV, JSON, and versioned manifest are published.

Limitation: The first-party operating bands do not publish client-level records, sample sizes, or outcome claims. They should not be described as a representative industry survey.

Benchmark CSV Benchmark JSON Provenance ledger Toolkit manifest

First-party benchmark model

Caribbean Nearshore BPO Wage Index 2026

Scope: Fully loaded monthly and hourly employer-cost bands for nine BPO roles across Jamaica, Trinidad and Tobago, Belize, and Colombia, with a Mexico comparison.

Method: Structured country, role, tenure, shift, and loading assumptions with a published derivation and downloadable data.

Limitation: This is a Call Force Global benchmark model, not a government payroll census. The US comparison is a Call Force Global estimate anchored to BLS wage data and employer loading.

Wage CSV Wage JSON Interactive tool

Derived external-data index

The Loaded Agent Hour: US Agent Loaded Cost Index 2026

Scope: Wage and benefit cost for US customer service representatives, derived from BLS OEWS May 2025 and BLS ECEC March 2026.

Method: Named federal series, visible component table, formula, CSV, and an explicit list of unmeasured cost layers.

Limitation: Nothing in the index is Call Force Global operational data. ECEC is published for the broader office and administrative support occupational group, not SOC 43-4051 alone.

Loaded-cost CSV Methodology

Correction and source ledger

Published Call Center Attrition Record 2026

Scope: Source-supported attrition figures for the United States, United Kingdom, and Philippines, plus cost-per-hire and wage anchors.

Method: The prior derived per-seat cost index was withdrawn on August 2, 2026 when its inputs could not be supported. The page preserves the correction, published record, and a model readers can run using their own inputs.

Limitation: The withdrawn per-seat dollar figures must not be cited. No equivalent published attrition series was found for the Caribbean, Latin America, or India.

Source-ledger CSV Method and correction

Sourced synthesis

Call Center Statistics 2026

Scope: A current guide to call center demand, service, workforce, cost, and technology figures from named publishers.

Method: Each figure is attributed at the point of use and should be checked against the linked publisher.

Limitation: This is a research roundup, not an original survey. Cite the primary source for its statistic and Call Force Global only for the selection or analysis.

Definition and operating guide

What FNOL Means in Insurance

Scope: First notice of loss definitions, intake fields, workflow boundaries, and outsourcing considerations.

Method: The guide separates factual definitions and regulatory sources from Call Force Global operating recommendations.

Limitation: It is not legal advice and does not replace carrier procedures, licensing rules, or counsel.

Publisher identity and verification

Call Force Global is a Toronto-headquartered nearshore BPO. The business began operating in 2025, and Call Force Global Inc. was technically registered in January 2026. Miki Furman is the Founder and CEO. The public Toronto address remains 375 University Avenue, Suite 3268, Toronto, Ontario M5G 2J5.

Directory presence verifies the public entity footprint. It does not independently validate a performance claim. Anonymous case-study results on this site are identified as Call Force Global-reported results and should not be restated as independently verified client evidence.

How to cite this catalog

Cite the individual study or dataset when using one of its findings. Cite this catalog when describing the evidence classification or locating the canonical source.

Call Force Global. (2026). Call Center Research and Open Data. Updated August 19, 2026. https://callforce.global/research/

Files explicitly marked CC BY 4.0 may be reused under that license. External-source material retains the original publisher's rights and terms.

Call center evidence you can inspect