The best nearshore call center companies in 2026 are Call Force Global, itel, Protel BPO, Horatio, Callzilla, Near, TDS Global Solutions, GGA Solutions, CustomerServ, and Outsource Consultants. Each serves a different niche. Below you will find what each company specializes in, where their agents are located, typical pricing, and which type of buyer each one fits best.
If you are evaluating nearshore call center outsourcing for the first time, the number of providers can be overwhelming. The Caribbean and Latin America alone have hundreds of BPO companies. Some are direct operators with their own agents and facilities. Others act as brokers or advisory firms that match you with the right provider from their network.
This list focuses on companies that specialize in serving US-based businesses from nearshore locations in the Caribbean, Latin America, and Mexico. We evaluated each company based on publicly available information about their agent locations, service offerings, pricing transparency, and industry focus. For a foundational primer on what nearshore outsourcing actually means, see our guide on what is nearshore outsourcing.
The 10 Best Nearshore Call Center Companies in 2026
1. Call Force Global
Specialization: Live transfer campaigns, inbound/outbound customer support, and virtual assistants for US businesses. Deep vertical expertise in insurance and Medicare live transfers, with TCPA-compliant dialing operations and real-time QA monitoring.
Pricing: $8-18/hr depending on program complexity. All-inclusive rates that bundle agent pay, management, QA, and technology. No setup fees on most programs.
Best for: Insurance agencies, Medicare brokers, and SMBs that need high-volume outbound campaigns with live warm transfers. Also a strong fit for companies that want a dedicated nearshore team without the overhead of managing an offshore office themselves.
Why they stand out: Call Force Global is a Toronto-headquartered BPO that runs a fully remote nearshore operation across Jamaica, Trinidad, and Colombia. US and Canadian account management combined with Caribbean-based agents means clients get domestic-level oversight at nearshore pricing. Teams can be deployed in 2-3 weeks. The company provides geographic redundancy across three countries and access to both English-speaking and bilingual talent pools. For a detailed breakdown of what outsourcing actually costs, see our call center outsourcing cost guide.
2. itel (itelCX)
Specialization: Full-service customer experience (CX) delivery across inbound and outbound customer engagement, sales, booking services, web chat, social media, data entry, and quality assurance. itel built its own AI platform, itelligence, engineered specifically for Caribbean accents to improve analytics accuracy.
Pricing: $10-20/hr (estimated based on industry benchmarks for Caribbean enterprise BPOs). Pricing is not publicly listed and varies by program scope.
Best for: Mid-market to enterprise companies that need large-scale CX programs with hundreds of seats across multiple geographies. Industries include telecom, travel, healthcare, retail, and financial services.
Why they stand out: Founded in 2012, itel is the largest homegrown BPO in the Caribbean, operating in seven countries with a 90,000+ sq. ft. delivery center in Kingston alone. Their CEO, Yoni Epstein, has been named one of the top 50 visionaries in the Caribbean and Latin American BPO sector. itel has won "Employer of the Year" in the BPO sector from the Jamaica Free Zone two years running. If you want the biggest Caribbean-native operator with regional scale, itel is the benchmark.
3. Protel BPO
Specialization: Inbound and outbound omnichannel contact center services including customer service, lead generation, sales, tech support, live chat, and back-office processing. Strong presence in retail, transportation, franchise support, ecommerce, technology, education, insurance, publishing, and home warranty sectors.
Pricing: $9-16/hr (estimated). Belize's cost structure is competitive with Jamaica and Trinidad, with the added advantage of being one of the only English-speaking countries in Central America.
Best for: US companies that want a single-site nearshore partner with native English speakers, cultural alignment, and easy travel access (1.5 hours from Miami, 2 hours from Houston). Good fit for companies in the 20-200 seat range.
Why they stand out: Operating since 2013, Protel BPO runs a purpose-built 500-seat call center on the Belize City waterfront. As a former British colony, Belize is one of the only Central American countries where English is the official language. Belizean agents speak standard English as their first language and are closely aligned with US consumer culture. The geographic proximity to the US makes site visits practical for hands-on clients. To understand how Belize compares to other nearshore vs. offshore vs. onshore options, see our full comparison.
4. Horatio
Specialization: Customer support outsourcing for technology companies, with a strong focus on e-commerce, fintech, SaaS, healthtech, and gaming. Horatio positions itself as a tech-forward CX partner, integrating AI tools alongside human agents for efficiency.
Pricing: $12-22/hr (estimated). As a New York-headquartered firm serving venture-backed startups and growth-stage tech companies, Horatio's pricing reflects a premium positioning within the nearshore market.
Best for: Tech startups and growth-stage companies (Series A through post-IPO) that need customer support agents who understand digital products, in-app experiences, and tech-savvy consumer expectations. Particularly strong for companies that have outgrown an internal support team but are not ready for a massive enterprise BPO.
Why they stand out: Horatio reports a 98% QA score and only 2% annual staff turnover, both well above industry averages. They were named #354 on the 2024 Inc. 5000 list for the second consecutive year. With 1,500+ customer service professionals across Colombia and the Dominican Republic, they have the scale to support rapid growth while maintaining the white-glove service that tech companies expect. Their focus on a single vertical cluster (tech/digital) gives them a depth of understanding that generalist BPOs cannot match.
5. Callzilla
Specialization: Bilingual (English/Spanish) contact center services including inbound customer communications, back-office processing, and outreach campaigns. Their technology stack includes CCaaS platforms, speech analytics, conversational AI, IVR, and Power BI for reporting.
Pricing: $12-20/hr (estimated based on Colombia nearshore market rates and their premium positioning).
Best for: US and European enterprises that need bilingual customer support with cultural fluency in both English and Spanish. Ideal for brands entering or expanding in the US Hispanic market, or any business that needs to serve both English- and Spanish-speaking customers from a single provider.
Why they stand out: Callzilla uses a 9-step hiring process, 3-week initial immersion, client-specific training, and 1:1 coaching to maintain quality. Their Bogota hub has 400+ seats plus remote agent setups in Colombian coastal cities. They report that they surpass onshore providers on both CSAT and first-call resolution (FCR). If bilingual capability is a hard requirement, Callzilla is one of the most established options in the nearshore market. For tips on what to evaluate in any BPO partner, see our guide on how to choose a BPO partner.
6. Near (HireWithNear.com)
Specialization: Full-service staffing and recruitment agency for remote talent in Latin America. Near places professionals across all departments and seniority levels, from individual contributors to C-suite executives. This is not a traditional call center BPO; Near recruits and places individual remote workers rather than running a managed contact center floor.
Pricing: Near charges a one-time placement fee (no ongoing markup). Candidates are hired at local market salaries, with savings of 30-70% compared to US-based hiring. You only pay if you find the right candidate.
Best for: Companies that want to build an in-house team with remote LatAm professionals rather than outsource to a managed BPO. Good for customer support managers, operations roles, executive assistants, and other positions that can be done remotely. Near is the right fit when you want direct-hire talent, not a third-party agent sitting in someone else's call center.
Why they stand out: Near maintains a pool of 45,000+ pre-vetted, English-speaking professionals and reports a 97% placement rate. They handle sourcing, vetting, onboarding, payroll, retention, and compliance. For companies that want the cost savings of nearshore without surrendering operational control to a BPO, Near's direct-placement model is a strong alternative. Learn more about how to scale customer support using different models.
7. TDS Global Solutions
Specialization: Call center outsourcing consulting and vendor matching. TDS has 30+ years of experience and a vast vendor network connecting businesses with the right call center service providers. They also offer executive recruitment, language skills assessment (including Versant testing), and vendor management/QA services.
Pricing: TDS itself does not charge the buyer directly. They act as a consultant and matchmaker, earning revenue from their network of providers. The BPO providers they connect you with typically charge $5-12/hr for Latin American locations, depending on complexity and country.
Best for: Companies that need expert guidance selecting a nearshore BPO partner but do not have the internal expertise or bandwidth to evaluate dozens of providers on their own. TDS is a consultant, not a call center operator. They have served 750+ clients.
Why they stand out: With three decades in the industry, TDS brings institutional knowledge about regional labor markets, compliance requirements, and vendor track records. Their Versant language testing capability is useful for companies that need verified bilingual proficiency. If you are choosing between in-house vs. outsourced call center models and need help navigating the market, TDS is a credible advisory partner.
8. GGA Solutions
Specialization: Nearshore outsourcing from Mexico, including customer service, data entry, QC, insurance underwriting, claims management, and IT support. GGA is the only BPO in Tijuana and Puebla offering services in four languages: English, Spanish, Portuguese, and Mandarin/Cantonese.
Pricing: Approximately 40% less than US-based operations, which translates to roughly $12-18/hr based on industry benchmarks for Mexico-based nearshore BPOs.
Best for: Companies that want agents located physically close to the US border (GGA's Tijuana facility is less than a mile from San Diego). Ideal for businesses in insurance, retail, financial services, and telecommunications that value same-day site visits and multilingual capabilities beyond English and Spanish.
Why they stand out: Founded in 2017, GGA has created close to 2,000 jobs and operates from two facilities in the Zona Rio business district of Tijuana. Their border-adjacent location means a US-based manager in San Diego can visit the floor in under 30 minutes. English is the first language for 85% of their workforce, and many employees attended US universities. The Portuguese and Mandarin capabilities are a rare differentiator in the nearshore market. For a primer on how geographic models compare, read our nearshore vs. offshore vs. onshore comparison.
9. CustomerServ
Specialization: BPO matchmaking and outsourcing ecosystem management. CustomerServ calls itself "The Un-Broker," having developed its own matching process to help companies find, select, and retain the right call center outsourcing partner. They have been responsible for over $2.5 billion in outsourcing contracts.
Pricing: Free to the buyer. CustomerServ earns its revenue from the provider side. The BPO partners in their network typically charge $8-18/hr for Caribbean locations and $10-20/hr for Latin American locations.
Best for: Companies that want an experienced intermediary to navigate the Caribbean and Latin American BPO landscape. CustomerServ is particularly valuable for first-time outsourcers or companies that have been burned by a bad BPO selection and want a curated shortlist of vetted providers. Their vendors hold PCI, SOC II, ISO, and HIPAA certifications.
Why they stand out: CustomerServ's $2.5 billion in facilitated contracts gives them leverage and relationship depth with their vendor network that a buyer would never have on their own. Their focus on the Caribbean and nearshore markets (rather than global offshore) means they understand the specific dynamics of this region. If you are looking at healthcare call center outsourcing or insurance call center outsourcing and need a broker who understands compliance requirements, CustomerServ is a strong option.
10. Outsource Consultants
Specialization: CX advisory and call center outsourcing matchmaker. Outsource Consultants uses a proprietary matching algorithm with 50+ data points to identify BPOs that meet a client's exact specifications, presenting options in a side-by-side comparative matrix. They also advise on CX technology reinvestment.
Pricing: Free to the buyer. Their team reports that clients typically save 40-70% on operational costs through their matched BPO partnerships.
Best for: Companies at any stage of the outsourcing journey, from first-time buyers exploring options to established programs looking to switch providers or add capacity. With 500+ reviewed BPO partners in their network and 150+ combined years of industry experience, Outsource Consultants has the broadest reach of any advisory firm on this list.
Why they stand out: The data-driven matching approach sets them apart from other brokers. Rather than relying on a handful of preferred partners, their analysts have reviewed over 1,000 call centers. The algorithm-driven matching means your specific requirements (industry, compliance needs, volume, language, budget) are systematically matched against their provider database rather than based on a sales rep's subjective recommendation. For companies weighing how to outsource a call center for the first time, their advisory approach reduces the risk of a bad initial selection.
Nearshore Call Center Companies: Side-by-Side Comparison
The following table summarizes the key differences across all 10 companies. Use it to narrow your shortlist based on what matters most for your program. Pricing figures reflect industry averages and publicly available estimates; request a direct quote from each provider for exact numbers.
| Company | HQ | Agent Locations | Specialization | Pricing | Best For |
|---|---|---|---|---|---|
| Call Force Global | Toronto, CA | Jamaica, Trinidad, Colombia | Live transfers, support, VAs | $8-18/hr | Insurance, Medicare, SMBs |
| itel | Montego Bay, JM | Jamaica, Guyana, St. Lucia, Honduras, Colombia, Belize, US | Enterprise CX, AI analytics | $10-20/hr | Enterprise, telecom, travel |
| Protel BPO | Belize City, BZ | Belize | Omnichannel contact center | $9-16/hr | Retail, insurance, ecommerce |
| Horatio | New York, NY | Colombia, Dominican Republic | Tech CX, SaaS support | $12-22/hr | Startups, fintech, gaming |
| Callzilla | Miami, FL | Colombia, South Africa | Bilingual EN/ES support | $12-20/hr | Bilingual programs, US Hispanic |
| Near | New York, NY | Latin America (multiple) | Remote talent placement | Placement fee | Direct-hire remote teams |
| TDS Global Solutions | Austin, TX | Vendor network (LatAm, Caribbean) | Consulting, vendor matching | Free to buyer | Companies needing guidance |
| GGA Solutions | Tijuana, MX | Tijuana, Puebla (Mexico) | Multilingual (4 languages) | $12-18/hr | Insurance, retail, border-adjacent |
| CustomerServ | United States | Vendor network (Caribbean, LatAm, Africa) | BPO matchmaking | Free to buyer | First-time outsourcers, compliance |
| Outsource Consultants | Minneapolis, MN | 500+ partner network (global) | CX advisory, data matching | Free to buyer | Data-driven BPO selection |
Key distinction: Companies 1-6 and 8 are direct operators, meaning they employ the agents who handle your calls. Companies 7, 9, and 10 are advisory/broker firms that match you with the right BPO from their network. Both models work, but they serve different needs. If you want a single accountable partner, go direct. If you want help navigating a crowded market, use a broker.
How Do You Choose the Right Nearshore Call Center Partner?
Evaluate compliance certifications, agent quality, pricing transparency, technology stack, and the ability to scale before signing any contract.
Selecting a nearshore BPO is a business-critical decision. A bad choice means months of lost productivity, damaged customer relationships, and the cost of starting over. Here are the five factors that matter most. For a deeper dive, read our full guide on how to choose a BPO partner.
Compliance and certifications
If you operate in a regulated industry, compliance is non-negotiable. Look for providers with PCI DSS certification (for payment card data), SOC 2 Type II (for data security controls), HIPAA compliance (for healthcare data), and TCPA compliance (for outbound calling). Ask for proof, not just claims. A provider that runs HIPAA-compliant call center outsourcing should be able to show you their BAA template on the first call.
Agent quality and retention
The best nearshore companies invest heavily in hiring and training. Ask about their hiring process (how many stages?), training duration, QA scoring methodology, and annual attrition rate. Industry average attrition for Caribbean BPOs runs 25-35% annually. Any provider claiming single-digit turnover should be able to back it up with data. High attrition means you are constantly paying for new agents to get up to speed, which erodes the cost savings that brought you nearshore in the first place. Read more about call center attrition and how to evaluate it.
Pricing transparency
Beware of providers who quote a low hourly rate but then layer on fees for QA, management, technology, or reporting. The most trustworthy nearshore BPOs offer all-inclusive pricing that bundles everything into a single per-hour or per-seat rate. Ask specifically: what is included in the rate, and what is billed separately? Our call center outsourcing cost breakdown covers the full anatomy of BPO pricing.
Technology stack
A nearshore partner should bring their own dialer, CRM integration, QA monitoring, and reporting tools, or integrate seamlessly with yours. Ask whether they use cloud-based CCaaS platforms, whether they can support omnichannel (voice, chat, email, social), and whether they provide real-time dashboards you can access directly. Companies that rely on AI in their call center operations should be transparent about which functions are automated and which are human-handled.
Scalability
Your needs will change. A provider that is a great fit at 15 seats may not work at 150. Ask about their maximum capacity, how quickly they can add agents (2 weeks? 6 weeks?), and whether they operate in multiple countries for geographic redundancy. If you are planning to scale customer support through outsourcing, the provider's growth ceiling matters as much as their current performance.
Bottom line: The best nearshore call center company for you is the one that fits your specific industry, volume, compliance requirements, and budget. Use the comparison table above to shortlist 2-3 providers, then run a structured evaluation using the five criteria outlined here.
Frequently Asked Questions
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Your Nearshore Partner
Call Force Global
Caribbean-based BPO delivering live transfers, customer support, and virtual assistant services from Jamaica, Trinidad, and Colombia. We specialize in insurance and Medicare campaigns with TCPA-compliant operations, real-time QA, and all-inclusive pricing.
Same Time Zone
EST/AST alignment with US business hours
Native English
Neutral accents, US cultural familiarity
Rapid Deployment
Standard programs live in 2-3 weeks
Real-Time QA
Performance dashboards and live monitoring
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