Short version
Belize is the only country in Central America where English is the official language, and its BPO sector has more than doubled since 2022. The Government of Belize counted about 8,000 BPO workers across 27 companies in May 2022 and about 20,000 in February 2025.
For a US buyer the case is mostly about the clock. Belize keeps Central Standard Time all year, so a Belize team lines up with customers in Texas, the Midwest and the Mountain West better than any Caribbean island does. The trade-off is a smaller pool than Jamaica's, which matters more for a 200-seat program than for a team of five.
Call centers in Belize: the numbers
Belize's BPO sector employs about 20,000 people, according to the Government of Belize, up from about 8,000 in 2022. Seventeen BPO companies in the Designated Processing Area program provide more than 9,000 of those jobs, according to a February 2026 government release reported by Outsource Accelerator.
~20,000
People employed in Belize's BPO sector. Source: Government of Belize Press Office, February 2025.
~8,000
The government's count in May 2022, across 27 companies. Source: Government of Belize Press Office.
9,000+
Jobs at the 17 BPO companies in the Designated Processing Area program. Source: Outsource Accelerator, reporting a February 2026 government release.
UTC-6
Central Standard Time all year. Belize's last daylight saving period ended in February 1983. Source: IANA time zone database.
English
The official language and the main language of public education, government and most media. Source: Languages of Belize.
$13 to $19
Per agent hour, all-in, for a dedicated Call Force Global agent in Belize, against $35 to $48 fully loaded for a US in-house seat, a Call Force Global estimate built on BLS wage data.
The 2022 count covered 27 companies across the sector, while the 2026 figure covers only firms inside the DPA program, so the two company counts are not like for like.
Why use Belize for call center outsourcing?
Use Belize when you want English-speaking agents on Central Time. English is the official language and the main language of schooling and government, and Belize keeps Central Standard Time all year, so its business day lines up with US Central and Mountain customers.
Language
Belize was a British colony until independence in 1981, and English stayed the language of school, government and most media. Kriol and Spanish are widely spoken too: English, Spanish and Kriol are each spoken by more than 40% of the population (Wikipedia). We assess each agent's spoken English on your call types rather than assuming it from the country.
Time zone
Belize keeps Central Standard Time, UTC-6, all year; its last daylight saving period ended in February 1983 (IANA). From November to March a Belize team matches US Central hours exactly. From March to November it runs one hour behind US Central, level with Mountain time, which still covers a Central or Mountain business day and most of an Eastern one.
Cost
A dedicated Call Force Global agent in Belize costs $13 to $19 per agent hour, all-in, the same rate as in every other country we deliver from. A US in-house seat runs $35 to $48 an hour fully loaded, a Call Force Global estimate built on BLS wage data, so the difference is about 46 to 73 percent.
What to weigh against it
Belize's BPO workforce is about half the size of Jamaica's, so a program that needs hundreds of agents at once has less room to hire. For a small dedicated team that matters less, and a remote provider can recruit outside the main towns. Belize also sits in the Atlantic hurricane belt: it makes a sensible second site for a Jamaica program, not a storm-proof one.
Key takeaway: Belize is the only Central American country where English is the official language, and from November to March it runs on exactly the same clock as US Central. For customers in Texas, the Midwest and the Mountain West, it is the closest fit of our six countries.
How does Belize compare to Jamaica and Trinidad and Tobago?
All three are English-speaking countries and Call Force Global delivery countries, priced the same per hour. The differences are the clock and the size of the talent pool.
| Factor | Belize | Jamaica | Trinidad and Tobago |
|---|---|---|---|
| Official language | English | English | English |
| Time zone, all year | UTC-6, Central Standard | UTC-5, Eastern Standard | UTC-4, Atlantic Standard |
| Daylight saving | None since 1983 | None since 1983 | None |
| Best fit for US customers in | Central and Mountain zones | Eastern zone | Eastern zone, early starts |
| Call Force Global rate | $13 to $19 per agent hour | $13 to $19 per agent hour | $13 to $19 per agent hour |
Jamaica has the bigger pool, about 40,000 people in the sector against about 20,000 in Belize, and lines up with the East Coast. Belize lines up with Central and Mountain time. Trinidad and Tobago runs on Atlantic Standard Time, an hour ahead of Eastern Standard in winter, which suits East Coast programs that open early. We can split one program between Belize and a second delivery country at the same rates. Spanish-language programs run from Colombia, and our overview of call centers in the Caribbean compares every English-speaking delivery country side by side.
What Call Force Global handles from Belize
From Belize, Call Force Global runs the same non-licensed work it runs in Jamaica and its other delivery countries: customer support by phone, chat and email, insurance FNOL intake and policy servicing, appointment setting, live transfers, B2B SDR work, first-party collections, healthcare scheduling and virtual assistant roles.
Scope detail lives on the Belize customer support, Belize insurance and Belize healthcare pages, and the vertical programs are listed below. Agents are fronters: quoting, binding, claim valuation, settlement, Medicare enrollment and anything else that needs a state license stay with your licensed staff, reached by warm transfer, and we write that line into the statement of work before launch.
Outbound calling follows practices aligned with the TCPA: consent checks, federal and state DNC scrubbing and calling-window controls. The contact data and the consent behind it are yours; Call Force Global does not supply data. Collections programs use FDCPA-aligned scripting. HIPAA-bound healthcare programs use the same home controls in every country: a private room, an encrypted device we manage, no paper or pens and personal phones off the desk.
How a Belize team starts
A Belize team takes live calls 7 business days after a completed kickoff, or 10 business days for HIPAA programs. Agents are independent contractors, contracted directly by Call Force Global, and operations are managed from the Caribbean by our director of operations in Jamaica.
Before any client hears them, agents complete our two-day internal certification, five hours a day across customer support, sales and the tech stack. Your agents then get 4 to 24 hours of training on your program, depending on complexity, plus daily pre-shift meetings and coaching for as long as it runs. Every home workstation is vetted for reliable internet and backup power before onboarding, and every program has a named senior ops manager.
From the $14 Scored Desk up, every call is recorded and scored by 100% AI QA*, with human review on top. If an agent is not working out, ask for a replacement and a trained agent is live within 5 business days, or that seat is not billed until they are. The Pilot Month is one live month from two full-time agents at the normal rate for your desk; after it, the engagement runs month to month on 30 days' notice.
For a checklist to use on any provider, see how to choose a BPO partner, and for the wider model, our overview of nearshore call center outsourcing.
Related Reading
- Belize customer support outsourcing (scope and pricing)
- Belize insurance call center (FNOL and claims)
- Belize healthcare call center (HIPAA + PHIPA patient services and claims)
- Jamaica call center outsourcing hub
- Trinidad and Tobago call center outsourcing hub
- Guyana call center outsourcing hub
- Colombia bilingual call center hub
- Guide to nearshore outsourcing
Frequently asked questions
How big is the call center industry in Belize?
Belize's BPO sector employs about 20,000 people, according to a February 2025 Government of Belize release, up from about 8,000 across 27 companies in 2022. Seventeen BPO companies in the Designated Processing Area program provide more than 9,000 of those jobs, according to a February 2026 government release reported by Outsource Accelerator.
How much does a call center in Belize cost?
A dedicated agent in Belize costs $13 to $19 per agent hour, all-in, with Call Force Global: $13 on the Staffed Desk, $14 on the Scored Desk and $15 on the Open Desk. Rates above $15, up to $19, apply only to regulated verticals or out-of-hours coverage, and there is no setup fee. A US in-house seat runs $35 to $48 an hour fully loaded, a Call Force Global estimate built on BLS wage data, so the saving is about 46 to 73 percent.
Do call center agents in Belize speak English?
Yes. English is Belize's official language and the main language of schooling, government and most media, and Belize is the only country in Central America where that is the case. Many Belizeans also speak Kriol or Spanish day to day. We assess each agent's spoken English on the call types in your program rather than assuming it from the country.
What time zone are call centers in Belize on?
Belize keeps Central Standard Time, UTC-6, all year and has not used daylight saving since 1983. From November to March a Belize team matches US Central hours exactly. From March to November it runs one hour behind US Central, level with US Mountain time, which suits companies whose customers are in Texas, the Midwest and the Mountain West.
What are the call centers in Belize?
Belize's call centers range from multinational outsourcers and locally owned BPOs with floors in Belize City and Belmopan to remote providers like Call Force Global, whose agents work from home. Seventeen BPO companies hold Designated Processing Area status. We do not publish a ranked list of named firms, because we compete with several of them; the comparison on this page is by country instead.
Should I choose Belize or Jamaica for a call center?
Choose on clock and scale. Jamaica has the larger workforce, about 40,000 people in 2026 against about 20,000 in Belize, and keeps Eastern Standard Time. Belize keeps Central Standard Time, so it fits companies whose customers are mostly in the Central and Mountain zones. Call Force Global charges the same $13 to $19 per agent hour in both, and can split one program across the two.
How fast can a Belize call center team go live?
A Call Force Global team in Belize takes live calls 7 business days after a completed kickoff. HIPAA-bound healthcare programs take 10 business days, because the BAA and HIPAA setup come first. If a dedicated seat misses its go-live date, your live month extends day for day at no charge.
Sources for these answers: the Government of Belize Press Office (2022, 2025), Outsource Accelerator (February 2026) for the DPA figures, the IANA time zone database for Belize's time history, Wikipedia for language use and the Jamaica Gleaner (July 2026) for Jamaica's workforce. Rates are Call Force Global's own.
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Last updated by Miki Furman, Founder & CEO.