By Miki Furman, Founder and CEO. Last updated: 2026-10-27.
Looking for a job at Concentrix rather than a provider like it? Call Force Global hires agents across the Caribbean. See open roles.
What companies are like Concentrix?
The companies most like Concentrix are Teleperformance, TTEC, Foundever, Alorica, and TaskUs. Each competes for large, multi-region customer experience and BPO programs. Buyers who want smaller minimums, faster onboarding, or dedicated nearshore teams should also compare specialists such as Call Force Global. The right choice depends on program size, channel mix, geography, and contract flexibility.
Concentrix's main competitors are Teleperformance, TTEC, Foundever, Alorica, and TaskUs at enterprise scale, with nearshore specialists such as Call Force Global as the alternative for SMB and mid-market programs.
Who is Concentrix, and why look for alternatives
Concentrix (Nasdaq: CNXC) is one of the world's largest enterprise business process outsourcing and customer experience companies. Its fiscal 2025 Form 10-K reports $9.8 billion of revenue for the year ended November 30, 2025, about 455,000 staff across roughly 483 locations in 74 countries, and more than 2,000 clients, including more than 160 Fortune Global 500 brands. The same filing dates its combination with Webhelp to September 2023, which widened its footprint in Europe, Latin America and Africa, and its acquisition of SAI Digital, a digital commerce and CX technology company, to September 2025. It is built around big, complex contracts for large brands: inbound and outbound contact center work, customer care, technical support, technology and digital CX services delivered at scale. If the work is back-office processing rather than voice, our Genpact alternatives comparison covers that side.
That scale is a genuine strength for the right buyer. If you run very high volume across multiple regions, need many languages, and have a mature procurement process, an enterprise BPO at that size is designed for you.
So why do people search for companies like Concentrix? Usually because they want enterprise-style quality but need something different about the engagement. Common reasons include:
- Smaller minimums. Enterprise BPOs are built around large, multi-seat commitments. A smaller program can feel like a poor fit, or simply fall below the minimum.
- Faster onboarding. Large providers often have longer ramp and procurement cycles. Smaller teams can sometimes stand up faster.
- More flexibility. Month-to-month terms, the ability to start small and scale, or a dedicated rather than shared team.
- Nearshore time zones. Same business hour overlap with the US, rather than offshore handoffs across the date line.
- SMB and mid-market focus. A partner whose whole model is built for accounts your size, not a carve-out from an enterprise machine.
None of those needs make Concentrix wrong. They just point toward a different kind of partner. Here are seven companies worth comparing.
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7 companies like Concentrix
This roundup mixes enterprise-scale peers with smaller, nearshore and SMB-friendly options. Descriptions are factual positioning only. We do not invent pricing, ratings, or stats for providers we cannot verify, and where something varies by contract we say so. Always confirm current capabilities, minimums, and terms with each provider directly.
1. Teleperformance
Teleperformance is one of the largest global customer experience and BPO providers, and a direct enterprise peer to Concentrix. It now operates under the TP brand, completed its takeover of Majorel in November 2023 (Bertelsmann announcement), and reports €10.2 billion of 2025 revenue in its 2025 Universal Registration Document. It serves large brands across many industries with contact center, customer care, technical support, content moderation, and back office services, delivered across a broad global footprint. We cover it in more depth on our companies like Teleperformance guide. Best fit: large enterprises that want a global, full-service CX partner at significant scale.
2. TTEC
TTEC (formerly TeleTech) is a global CX provider with two sides to its business: a technology and consulting arm and an operations and outsourced contact center arm. It is known for blending CX strategy and technology with delivery. We cover it in more depth in our companies like TTEC guide. Best fit: enterprises that want CX technology and consulting alongside outsourced operations from a single vendor.
3. Foundever (formerly Sitel)
Foundever is the name Sitel Group adopted in March 2023 (Foundever rebrand announcement), after it bought Sykes Enterprises in August 2021 in a deal valued at about $2.2 billion (Sykes completion notice), and it operates as a large global customer experience provider. It delivers multilingual contact center and customer care services across many markets. Best fit: enterprises and large mid-market brands needing broad, multilingual, multi-region CX delivery.
4. TaskUs
TaskUs is an outsourcing provider known for serving digital-first and high-growth technology companies, with offerings that include customer support, content moderation (trust and safety), and AI services. Its 2025 annual report shows about 65,500 people across 31 sites in 13 countries and roughly 200 clients. The same report says TaskUs terminated a proposed take-private by Blackstone-associated funds and its co-founders in October 2025 after it failed to win stockholder approval, so it remains listed on Nasdaq. Its positioning leans toward modern tech brands. Best fit: digital-native and tech companies that want a provider comfortable with trust and safety and fast-scaling support.
5. Alorica
Alorica is a large customer experience and contact center provider with a substantial presence in the Americas and beyond. It handles customer care and support programs across many industries at enterprise scale. Our companies like Alorica guide covers its alternatives in depth. Best fit: enterprises wanting a large CX partner with strong North American and global delivery options.
6. Nearshore and SMB-focused specialists
Beyond the enterprise giants, a broad category of nearshore and SMB-focused providers operates out of the Caribbean, Latin America, and similar regions. These firms typically offer dedicated teams, lower minimums, and same-time-zone coverage with the US, and they are comfortable with smaller programs that an enterprise BPO might decline. Positioning, pricing, and quality vary widely across this category, so evaluate each provider on its own. Best fit: SMB and mid-market buyers who want a dedicated nearshore team without enterprise minimums.
7. Call Force Global
Call Force Global (CFG) is a nearshore call center and BPO provider focused on the Caribbean and Latin America. We staff dedicated remote contractor agents (Jamaica, Saint Lucia, Trinidad and Tobago, Belize, Guyana and Colombia) who learn one client's program and stay on it, with customer support across voice, SMS, and email handled by the same team and full US business hour overlap. The model is built for SMB and mid-market buyers who want enterprise-grade quality without enterprise minimums. Call Force Global prices dedicated nearshore agents at $13 to $19 per hour all-in, can start with a small pilot team, and scales up from there. Best fit: SMB and mid-market programs that want a dedicated nearshore team, native English, nearshore time zones, low minimums, and flexible terms. Learn more on our nearshore call center services and outsourced call center pages.
Comparison at a glance
The table below maps each option to a few factual dimensions: where it sits in the market, the typical client size it is built around, its model, and whether nearshore (US time zone) delivery is part of its core positioning. We deliberately leave out pricing and ratings for providers we cannot verify, and use "varies" where a single answer would be misleading.
| Provider | Best for | Positioning | Typical client size | Model | Nearshore option |
|---|---|---|---|---|---|
| Concentrix | Enterprises wanting a global full-service CX partner | Global enterprise CX and BPO | Large enterprise | Full-service global CX | Varies by delivery region |
| Teleperformance | Very large multi-region, multilingual programs | Global enterprise CX and BPO | Large enterprise | Large multi-region contracts | Varies by delivery region |
| TTEC | Enterprises wanting CX tech and consulting plus operations | CX technology, consulting, and operations | Large enterprise | Tech plus outsourced ops | Varies by delivery region |
| Foundever (formerly Sitel) | Broad multilingual, multi-region CX delivery | Global multilingual CX | Enterprise and large mid-market | Multi-region CX delivery | Varies by delivery region |
| TaskUs | Digital-native and tech brands, trust and safety | Digital-first support and trust and safety | Tech and high-growth | Support, trust and safety, AI services | Varies by delivery region |
| Alorica | Enterprises wanting strong North American delivery | Large CX and contact center | Large enterprise | Customer care at scale | Americas delivery available |
| Nearshore and SMB specialists | SMB and mid-market buyers wanting a dedicated team | Dedicated nearshore teams | SMB and mid-market | Dedicated, lower minimums | Core focus (varies by firm) |
| Call Force Global | Dedicated nearshore team, low minimums, US time zones | Nearshore Caribbean and Latin America | SMB and mid-market | Dedicated agents, $13 to $19/hr all-in | Core focus (US time zone overlap) |
Reading the table: the top five are enterprise-scale peers to Concentrix and compete for large, complex contracts. The bottom two are smaller, nearshore options built for SMB and mid-market buyers who want a dedicated team without enterprise minimums. Match the row to your program size, not to brand recognition.
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For scale context: Grand View Research puts global call and contact center outsourcing at $102.9 billion in 2025, heading to $240.5 billion by 2033. On cost, the US onshore comparison used across this site is $35 to $48 per hour fully loaded, a Call Force Global estimate built on the BLS OEWS median wage of $21.53 per hour for customer service representatives (SOC 43-4051, May 2025) plus employer loading. Nearshore delivery at $13 to $19 per hour all-in is the same seat without the onshore overhead.
How to choose between them
Brand size alone is a poor way to pick a partner. The better approach is to compare options against your actual program. A few questions cut through most of the noise:
- How big is the program? Very high volume across multiple regions and languages points toward an enterprise BPO. A smaller, focused program points toward a nearshore or SMB specialist.
- Dedicated or shared team? If you need agents who learn one program and stay on it, confirm whether the team is dedicated rather than pooled across clients.
- What is the minimum and the onboarding timeline? Ask every provider for the minimum commitment and how long ramp takes. This is where enterprise and nearshore models differ most.
- Do time zones matter? If same business hour overlap with the US is important, prioritize nearshore Caribbean or Latin America delivery.
- What is the all-in cost for your program? Get a written quote scoped to your volume and channels rather than comparing brand reputations.
If you want help thinking through cost, our call center outsourcing cost guide walks through per-agent and per-conversation economics. For a wider view of the nearshore field, our best nearshore call center companies roundup is honest about who serves which buyer, and our best BPO companies guide widens the shortlist beyond customer experience into back office and transactional work. You can also see Call Force Global's nearshore call center service and BPO call center services menus, or check current rates on pricing.
Concentrix vs Teleperformance
Concentrix and Teleperformance are the two names buyers compare most often, and for good reason: both are among the world's largest global customer experience and BPO providers, both serve large brands across broad global footprints, and both price per contract rather than from a public rate card. Their own filings put them close in size: Concentrix reported $9.8 billion of revenue for fiscal 2025 with about 455,000 staff in 74 countries (Form 10-K), and TP reported €10.2 billion of 2025 revenue (2025 Universal Registration Document) with nearly 490,000 employees in nearly 100 countries (TP investor site). In practice, the meaningful difference for a given program is the specific proposal, the proposed delivery regions, and the account team you would work with, not the brand alone.
For very large, multi-region, multi-language programs with mature procurement, both are built for that scale and a head-to-head bake-off on price, delivery footprint, and references is the right move. For a deeper look at Teleperformance specifically, see our companies like Teleperformance guide. If you are an SMB or mid-market buyer who keeps landing on these two because they are the names you know, the more useful question is often whether you need enterprise scale at all, or whether a dedicated nearshore team with lower minimums fits your program better.
Concentrix vs TTEC
Concentrix is a global enterprise CX and BPO provider serving large brands at significant scale across contact center, customer care, technology, and digital CX. TTEC (formerly TeleTech) is a global CX provider known for pairing a technology and consulting arm with an outsourced operations and contact center arm. The simplest way to frame it: Concentrix tends to suit buyers wanting a broad, full-service global CX partner, while TTEC appeals to buyers who specifically want CX technology and consulting bundled with delivery from one vendor.
Both are enterprise-scale, so the same caveat applies. An SMB or mid-market buyer who wants a dedicated team, lower minimums, and nearshore US time zone overlap is often better served by a nearshore specialist than by either giant. Confirm current capabilities, minimums, and terms with each provider directly before deciding.
Where Call Force Global fits in this list
Call Force Global is not trying to be Concentrix. We are a nearshore alternative for the buyer who wanted enterprise-grade quality but needed smaller minimums, a dedicated team, nearshore time zones, and flexible terms. We staff dedicated agents in the Caribbean and Latin America, run voice plus SMS plus email from one team, and price at $13 to $19 per hour all-in. We work month-to-month with no setup fee, can go live 7 business days after kickoff, replace an agent within five business days if a fit is not right, and run 100% AI-assisted QA on calls from the $14 Scored Desk up. If you are an SMB or mid-market account that felt too small for an enterprise BPO, that is exactly who we are built for. If your program genuinely needs global enterprise scale, one of the larger providers above will serve you better, and we will say so. If you want to try that without a procurement cycle, our Pilot Month is the starting point: an intro month from two full-time agents, billed at the chosen desk's normal hourly rate (two agents for 160 hours each on the $13 Staffed Desk come to $4,160). After that it rolls on month to month on 30 days' notice.
Shopping for one desk rather than a full CX partner? Each of these pages prices a single program: Jamaica SDR outsourcing for outbound meeting-setting, solar live transfers billed by the hour, and a HIPAA-aware virtual medical receptionist for medical and dental practices. If you want a written number for an outbound team first, request a B2B SDR program quote; it comes back within 24 hours.
Frequently asked questions
Who are Concentrix's competitors?
Concentrix's largest direct competitors are other global enterprise CX and BPO providers, including Teleperformance, TTEC, Foundever (formerly Sitel Group), Alorica, and TaskUs. These firms compete for large enterprise contact center and customer experience contracts. Buyers who want a smaller minimum, faster onboarding, or a nearshore, SMB-friendly partner also compare these giants against specialist nearshore providers such as Call Force Global. The right comparison depends on your program size and how much flexibility you need.
What is a cheaper alternative to Concentrix?
Concentrix is a large enterprise BPO that prices per contract and does not publish standard rates, so cost depends on the program. For smaller programs, a nearshore or SMB-focused provider is usually a more affordable and better fit because you can start with a small pilot team and scale up without enterprise minimums. Call Force Global, for example, staffs dedicated nearshore agents in the Caribbean and Latin America and works with SMB and mid-market accounts at $13 to $19 per hour all-in. Always compare a written quote for your specific program rather than assuming one model is always cheaper.
Concentrix vs Teleperformance: what is the difference?
Concentrix and Teleperformance are both among the world's largest global customer experience and BPO providers, and they are direct enterprise peers. Both serve large brands with contact center, customer care, technical support, and digital CX across broad global footprints, and both price per contract. For most buyers the practical difference comes down to the specific proposal, delivery regions, and account team rather than brand. Buyers who actually want smaller minimums, a dedicated team, or nearshore US time zone overlap often compare both giants against a smaller nearshore provider such as Call Force Global.
Concentrix vs TTEC: which is the better fit?
Concentrix is a global enterprise CX and BPO provider serving large brands at significant scale. TTEC (formerly TeleTech) is a global CX provider known for pairing a technology and consulting arm with outsourced contact center operations. Concentrix tends to suit buyers wanting a broad, full-service global CX partner, while TTEC appeals to buyers who want CX technology and consulting bundled with delivery. Both are enterprise-scale, so SMB and mid-market buyers who want a dedicated team and lower minimums may be better served by a nearshore specialist. Confirm current capabilities and terms with each provider directly.
What is the difference between Concentrix and a nearshore call center?
Concentrix is a global enterprise BPO with a very large workforce across many countries, optimized for large, complex customer experience contracts. A nearshore call center like Call Force Global is smaller and focused on dedicated teams in the Caribbean and Latin America, with full US business hour overlap. The enterprise model suits high-volume, multi-region programs with sophisticated procurement. The nearshore model suits SMB and mid-market buyers who want dedicated agents, lower minimums, and same-time-zone coverage. Neither is universally better; the fit depends on your size and needs.
Why do buyers search for companies like Concentrix?
Concentrix is one of the world's largest enterprise customer experience and BPO providers, so its model is built for very large programs. Buyers search for companies like Concentrix when they want enterprise-style quality but need something different: smaller minimums, faster onboarding, more flexibility, a dedicated rather than shared team, nearshore time zones, or a partner that will take SMB and mid-market accounts. The roundup on this page covers both enterprise-scale peers and smaller, more flexible options.
Are there companies like Concentrix in Canada?
Concentrix operates globally and its delivery regions vary by contract, so confirm current Canadian coverage with the provider directly. For a Canadian buyer building a shortlist, the same enterprise peers apply: Teleperformance, TTEC, Foundever, Alorica, and TaskUs all serve North American accounts. Call Force Global is a Canadian-incorporated company with its head office in Toronto, and it staffs dedicated nearshore agents in the Caribbean and Latin America whose working hours overlap Eastern Time, so a Canadian program gets same-business-hours coverage without an enterprise minimum. Ask every provider on your shortlist where the agents actually sit and which time zone they work, because head office location and delivery location are often different.
Is Conduent a competitor to Concentrix?
Conduent and Concentrix are both large, publicly traded outsourcing companies, but they are not like-for-like alternatives. Conduent (Nasdaq: CNDT) was separated from Xerox in 2017 and concentrates on transactional business process services such as healthcare administration, government payment programs, and transportation fare and toll systems. Concentrix is built around outsourced customer experience: contact center, customer care, and technical support. If you are shortlisting a customer experience partner, the closer peers are Teleperformance, TTEC, Foundever, Alorica, and TaskUs, plus the nearshore specialists described above. Confirm current service lines with each provider directly before you compare them side by side.
How big is Concentrix compared with Teleperformance and TaskUs?
By their latest annual filings, Concentrix and Teleperformance are close in size and TaskUs is much smaller. Concentrix reports $9.8 billion of revenue for the year ended November 30, 2025, about 455,000 staff in 74 countries and more than 2,000 clients in its fiscal 2025 Form 10-K. TP, the Teleperformance brand, reports €10.2 billion of 2025 revenue in its 2025 Universal Registration Document and nearly 490,000 employees in nearly 100 countries on its investor site. TaskUs reports $1.18 billion of 2025 service revenue and about 65,500 people across 31 sites in 13 countries in its 2025 annual report.
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Company names and brands mentioned on this page belong to their respective owners and are referenced for comparison and informational purposes only. We are not affiliated with or endorsed by them. Positioning descriptions reflect each provider's general market role; confirm current capabilities, pricing, and terms with each provider directly. Call Force Global, 375 University Avenue, Suite 3268, Toronto, ON, M5G 2J5, CA.