By Miki Furman, Co-Founder and CTO. Last updated: 2026-06-15.
Short version. Teleperformance is a global, enterprise-scale customer experience and BPO provider built for very large programs. If you want a similar enterprise peer, Concentrix, TTEC, Foundever, Alorica, and TaskUs all play in that arena. If you searched for companies like Teleperformance because you actually want smaller minimums, faster onboarding, more flexibility, or nearshore time zones, a dedicated nearshore provider such as Call Force Global may be the better fit. The roundup below describes each one fairly so you can match it to your program.
Who is Teleperformance, and why look for alternatives
Teleperformance is one of the world's largest enterprise business process outsourcing and customer experience companies. It operates a very large global workforce across many countries and languages, and it is built around big, complex contracts for large brands: inbound and outbound contact center work, customer care, technical support, content moderation, and back office services delivered at scale.
That scale is a genuine strength for the right buyer. If you run very high volume across multiple regions, need many languages, and have a mature procurement process, an enterprise BPO at that size is designed for you.
So why do people search for companies like Teleperformance? Usually because they want enterprise-style quality but need something different about the engagement. Common reasons include:
- Smaller minimums. Enterprise BPOs are built around large, multi-seat commitments. A smaller program can feel like a poor fit, or simply fall below the minimum.
- Faster onboarding. Large providers often have longer ramp and procurement cycles. Smaller teams can sometimes stand up faster.
- More flexibility. Month-to-month terms, the ability to start small and scale, or a dedicated rather than shared team.
- Nearshore time zones. Same business hour overlap with the US, rather than offshore handoffs across the date line.
- SMB and mid-market focus. A partner whose whole model is built for accounts your size, not a carve-out from an enterprise machine.
None of those needs make Teleperformance wrong. They just point toward a different kind of partner. Here are seven companies worth comparing.
7 companies like Teleperformance
This roundup mixes enterprise-scale peers with smaller, nearshore and SMB-friendly options. Descriptions are factual positioning only. We do not invent pricing, ratings, or stats for providers we cannot verify, and where something varies by contract we say so. Always confirm current capabilities, minimums, and terms with each provider directly.
1. Concentrix
Concentrix is one of the largest global customer experience and BPO providers, and a direct enterprise peer to Teleperformance. It serves large brands across many industries with contact center, customer care, technology, and digital CX services, delivered across a broad global footprint. Best fit: large enterprises that want a global, full-service CX partner at significant scale.
2. TTEC
TTEC (formerly TeleTech) is a global CX provider with two sides to its business: a technology and consulting arm and an operations and outsourced contact center arm. It is known for blending CX strategy and technology with delivery. Best fit: enterprises that want CX technology and consulting alongside outsourced operations from a single vendor.
3. Foundever (formerly Sitel)
Foundever is the brand formed from the combination of Sitel Group and other CX businesses, and it operates as a large global customer experience provider. It delivers multilingual contact center and customer care services across many markets. Best fit: enterprises and large mid-market brands needing broad, multilingual, multi-region CX delivery.
4. TaskUs
TaskUs is an outsourcing provider known for serving digital-first and high-growth technology companies, with offerings that include customer support, content moderation (trust and safety), and back office work. Its positioning leans toward modern tech brands. Best fit: digital-native and tech companies that want a provider comfortable with trust and safety and fast-scaling support.
5. Alorica
Alorica is a large customer experience and contact center provider with a substantial presence in the Americas and beyond. It handles customer care and support programs across many industries at enterprise scale. Best fit: enterprises wanting a large CX partner with strong North American and global delivery options.
6. Nearshore and SMB-focused specialists
Beyond the enterprise giants, a broad category of nearshore and SMB-focused providers operates out of the Caribbean, Latin America, and similar regions. These firms typically offer dedicated teams, lower minimums, and same-time-zone coverage with the US, and they are comfortable with smaller programs that an enterprise BPO might decline. Positioning, pricing, and quality vary widely across this category, so evaluate each provider on its own. Best fit: SMB and mid-market buyers who want a dedicated nearshore team without enterprise minimums.
7. Call Force Global
Call Force Global (CFG) is a nearshore call center and BPO provider focused on the Caribbean and Latin America. CFG staffs dedicated agents (Jamaica, Trinidad, Colombia and nearby markets) who learn one client's program and stay on it, with voice plus SMS plus email handled by the same team and full US business hour overlap. The model is built for SMB and mid-market buyers who want enterprise-grade quality without enterprise minimums. CFG prices dedicated nearshore agents at $12 to $18 per hour all-in, can start with a small pilot team, and scales up from there. Best fit: SMB and mid-market programs that want a dedicated nearshore team, native English, nearshore time zones, low minimums, and flexible terms. Learn more on our nearshore call center and outsourced call center pages.
Comparison at a glance
The table below maps each option to a few factual dimensions: where it sits in the market, the typical client size it is built around, its model, and whether nearshore (US time zone) delivery is part of its core positioning. We deliberately leave out pricing and ratings for providers we cannot verify, and use "varies" where a single answer would be misleading.
| Provider | Positioning | Typical client size | Model | Nearshore option |
|---|---|---|---|---|
| Teleperformance | Global enterprise CX and BPO | Large enterprise | Large multi-region contracts | Varies by delivery region |
| Concentrix | Global enterprise CX and BPO | Large enterprise | Full-service global CX | Varies by delivery region |
| TTEC | CX technology, consulting, and operations | Large enterprise | Tech plus outsourced ops | Varies by delivery region |
| Foundever (formerly Sitel) | Global multilingual CX | Enterprise and large mid-market | Multi-region CX delivery | Varies by delivery region |
| TaskUs | Digital-first support and trust and safety | Tech and high-growth | Support, moderation, back office | Varies by delivery region |
| Alorica | Large CX and contact center | Large enterprise | Customer care at scale | Americas delivery available |
| Nearshore and SMB specialists | Dedicated nearshore teams | SMB and mid-market | Dedicated, lower minimums | Core focus (varies by firm) |
| Call Force Global | Nearshore Caribbean and Latin America | SMB and mid-market | Dedicated agents, $12 to $18/hr all-in | Core focus (US time zone overlap) |
Reading the table: the top five are enterprise-scale peers to Teleperformance and compete for large, complex contracts. The bottom two are smaller, nearshore options built for SMB and mid-market buyers who want a dedicated team without enterprise minimums. Match the row to your program size, not to brand recognition.
How to choose between them
Brand size alone is a poor way to pick a partner. The better approach is to compare options against your actual program. A few questions cut through most of the noise:
- How big is the program? Very high volume across multiple regions and languages points toward an enterprise BPO. A smaller, focused program points toward a nearshore or SMB specialist.
- Dedicated or shared team? If you need agents who learn one program and stay on it, confirm whether the team is dedicated rather than pooled across clients.
- What is the minimum and the onboarding timeline? Ask every provider for the minimum commitment and how long ramp takes. This is where enterprise and nearshore models differ most.
- Do time zones matter? If same business hour overlap with the US is important, prioritize nearshore Caribbean or Latin America delivery.
- What is the all-in cost for your program? Get a written quote scoped to your volume and channels rather than comparing brand reputations.
If you want help thinking through cost, our call center outsourcing cost guide walks through per-agent and per-conversation economics. For a wider view of the nearshore field, our best nearshore call center companies roundup is honest about who serves which buyer. You can also see CFG's full menu on the services page, or check current rates on pricing.
Where Call Force Global fits in this list
CFG is not trying to be Teleperformance. We are a nearshore alternative for the buyer who wanted enterprise-grade quality but needed smaller minimums, a dedicated team, nearshore time zones, and flexible terms. We staff dedicated agents in the Caribbean and Latin America, run voice plus SMS plus email from one team, and price at $12 to $18 per hour all-in. If you are an SMB or mid-market account that felt too small for an enterprise BPO, that is exactly who we are built for. If your program genuinely needs global enterprise scale, one of the larger providers above will serve you better, and we will say so.
Frequently asked questions
Who are Teleperformance's main competitors?
Teleperformance's largest direct competitors are other global enterprise CX and BPO providers, including Concentrix, TTEC, Foundever (formerly Sitel Group), Alorica, and TaskUs. These firms compete for large enterprise contact center and customer experience contracts. Buyers who want a smaller minimum, faster onboarding, or a nearshore, SMB-friendly partner also compare these giants against specialist nearshore providers such as Call Force Global. The right comparison depends on your program size and how much flexibility you need.
What is a good Teleperformance alternative for a small business?
Large enterprise BPOs are built around big, multi-seat contracts, which can mean high minimums and longer onboarding than a small or mid-market business wants. For smaller programs, a nearshore or SMB-focused provider is usually the better fit because you can start with a small pilot team and scale up. Call Force Global, for example, staffs dedicated nearshore agents in the Caribbean and Latin America and works with SMB and mid-market accounts at $12 to $18 per hour all-in, without the enterprise minimums. Always confirm current minimums and terms with any provider directly.
Is nearshore outsourcing cheaper than Teleperformance?
Cost depends on the vertical, volume, location, and contract structure, so there is no single answer. Nearshore providers in the Caribbean and Latin America often deliver native or near-native English at a lower hourly rate than US-based staffing, with full US time zone overlap. Call Force Global prices dedicated nearshore agents at $12 to $18 per hour all-in. Enterprise BPOs like Teleperformance price per contract and do not publish standard rates, so compare a written quote for your specific program rather than assuming one model is always cheaper.
Why do buyers search for companies like Teleperformance?
Teleperformance is one of the world's largest enterprise customer experience and BPO providers, so its model is built for very large programs. Buyers search for companies like Teleperformance when they want enterprise-style quality but need something different: smaller minimums, faster onboarding, more flexibility, a dedicated rather than shared team, nearshore time zones, or a partner that will take SMB and mid-market accounts. The roundup on this page covers both enterprise-scale peers and smaller, more flexible options.
What is the difference between Teleperformance and a nearshore call center?
Teleperformance is a global enterprise BPO with a very large workforce across many countries, optimized for large, complex customer experience contracts. A nearshore call center like Call Force Global is smaller and focused on dedicated teams in the Caribbean and Latin America, with full US business hour overlap. The enterprise model suits high-volume, multi-region programs with sophisticated procurement. The nearshore model suits SMB and mid-market buyers who want dedicated agents, lower minimums, and same-time-zone coverage. Neither is universally better; the fit depends on your size and needs.
How do I choose between an enterprise BPO and a smaller provider?
Start with your program size, channel mix, and how much flexibility you need. If you have very high volume across multiple regions and languages, a global enterprise BPO is built for that scale. If you have an SMB or mid-market program, want a dedicated team, need to start small and ramp, or value nearshore time zone overlap, a smaller specialist is usually the better fit. Ask every provider for a written quote, the minimum commitment, the onboarding timeline, and whether the team is dedicated or shared. Compare those facts against your actual program rather than brand size alone.
See if CFG fits
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Company names and brands mentioned on this page belong to their respective owners and are referenced for comparison and informational purposes only. CFG is not affiliated with or endorsed by them. Positioning descriptions reflect each provider's general market role; confirm current capabilities, pricing, and terms with each provider directly. Call Force Global, 375 University Avenue, Suite 3268, Toronto, ON, M5G 2J5, CA.