Companies Like Conduent: Alternatives and Competitors (2026)

By Miki Furman, Founder and CEO. Last updated: 2026-09-05.

What companies are like Conduent?

Who is Conduent, and why look for alternatives

Conduent Incorporated trades on the Nasdaq Global Select Market under the ticker CNDT, and its head office is at 100 Campus Drive in Florham Park, New Jersey. It used to be the business process outsourcing arm of Xerox. Conduent's first annual report puts the spin-off from Xerox Corporation on December 31, 2016, and says the company started life listed on the New York Stock Exchange, which is where a lot of the outdated summaries on the internet still leave it.

In its annual report for 2025, Conduent describes itself as delivering "digital business solutions and services spanning the commercial, government and transportation spectrum", and reports approximately 51,000 associates in 24 countries as of December 31, 2025, with about 34 percent of them in North America. A Conduent press release from June 2026 puts the number at approximately 48,000. Both figures come from the company. Third party profiles are the ones that drift.

It is also a considerably smaller company than the one Xerox let go. Conduent's 2016 annual report describes approximately 96,000 employees in 42 countries and $6.4 billion of revenue. The 2025 one reports $3,042 million. That is deliberate. Conduent has been selling pieces, and in 2026 it announced agreements to sell both its Public Transit business and its Tolling business, the latter to Quarterhill for $70 million, both expected to close before the end of the year. A company narrowing its portfolio is a perfectly good partner for the parts it keeps. You just want to know which parts those are before you build a shortlist around it.

What Conduent actually sells

Conduent reports through three segments. The split is the single most useful thing to know about the company, because it tells you whether you are even in the right shop.

Segment revenue, share of total revenue and segment contents are from Conduent's Form 10-K for the year ended December 31, 2025, filed with the SEC on February 19, 2026. Total revenue for 2025 was $3,042 million.

So why do people search for companies like Conduent? Usually one of these:

• Scale mismatch. Conduent measures its work in the billions of transactions. In 2025 it reported roughly 2 billion customer service interactions and over 454 million Medicaid claims processed. A team of five agents is not what that machine is priced to take.
• Procurement pace. A large part of the business is public sector, which means RFPs and multi-year contracts. If you want to be live next month, that is the wrong front door.
• You want voice to be the whole job. Conduent's customer experience line sits inside a portfolio that also does print and mail, claims capture and payment cards. Some buyers want a partner with nothing else on its mind.
• Time zone certainty. Conduent's own filing says it offers clients the choice of onshore, nearshore or offshore delivery. That is a real strength, but where your agents sit is a contract question, not a default.
• A dedicated team. At this scale, whether the agents are yours alone or pooled across accounts is something you have to ask about explicitly. Ask it.

None of those make Conduent a bad company. They point at a different kind of partner. Here are seven worth comparing.

7 companies like Conduent

Most competitor roundups are guesswork. This one does not have to be, because Conduent lists its own competitors in its annual report. The competition section names Accenture, Cognizant, TTEC and Teleperformance as large multinational service providers; Genpact, Wipro and EXL Services as traditional business process outsourcing companies; Alight and Willis Towers Watson in human capital; Gainwell, Optum and Maximus in healthcare; Leidos in federal government services; TransCore, Thales, Cubic and INIT in transportation; and, at the end, smaller niche providers and in-house teams. The five below are the ones most buyers who land on this page actually need, plus two options for programs too small for any of them. Descriptions are positioning only. We do not invent pricing, ratings or stats for providers we cannot verify, and we say "varies" where a single answer would mislead.

1. Genpact

Genpact is the closest like-for-like peer for the transactional half of Conduent, and Conduent names it as a competitor. Its centre of gravity is back office and process work rather than inbound voice: finance and accounting, claims processing, supply chain and analytics, delivered at global scale. Our companies like Genpact guide covers that side of the market in more depth. Best fit: buyers whose real purchase is throughput on a process, not conversations on a phone.

2. Accenture

Accenture is the largest name on Conduent's own competitor list and the one most likely to already be in the building. It sells consulting, technology and managed operations together, which is exactly the shape of deal that competes with Conduent on a big transformation program. It is also the least likely of the seven to be interested in a small standalone contact center engagement. Best fit: enterprises and government agencies buying strategy, systems and operations from one vendor.

3. Cognizant

Cognizant is the other large multinational service provider Conduent names, and it competes on similar ground: technology services wrapped around business process operations, with deep benches in healthcare and financial services. Buyers comparing Conduent and Cognizant are usually weighing who owns the platform as much as who staffs the work. Best fit: enterprises modernising a system and outsourcing the operation that runs on it.

4. Maximus

Maximus is the alternative that matters if what you actually wanted from Conduent was the government side. Conduent lists it among healthcare-focused IT and service providers, alongside Gainwell and Optum, and that group is the real comparison set for Medicaid administration, eligibility and enrollment, and citizen contact programs. If you are a state agency, this row is your shortlist and the nearshore entries below are not. Best fit: government health and human services programs.

5. TTEC

TTEC is one of two customer experience specialists Conduent names, the other being Teleperformance. TTEC pairs a technology and consulting arm with outsourced contact center operations, so it competes with the customer experience line inside Conduent's Commercial segment rather than with the company as a whole. Our companies like TTEC guide goes further, and companies like Concentrix covers the same market from the largest player's side. Best fit: enterprises that want customer experience technology and delivery from one vendor.

6. Nearshore and SMB-focused specialists

Below the enterprise tier sits a broad category of nearshore providers in the Caribbean and Latin America. They typically offer dedicated teams, small minimums and working hours that cover the full US business day, and they will take programs an enterprise BPO would decline. Quality varies enormously across this category, so evaluate each firm on its own rather than on the label. Best fit: small and mid-market buyers who want a dedicated team without an enterprise minimum.

7. Call Force Global

Call Force Global is a nearshore call center and BPO provider with dedicated agents in Jamaica, Saint Lucia, Trinidad and Tobago, Belize and Colombia. Agents learn one client's program and stay on it, handling customer support across voice, SMS and email from the same team, with full US business hour overlap. Pricing is $12 to $18 per agent hour all-in, month to month, and a program can start at two agents. There is a real overlap with Conduent worth naming: Conduent's own filing lists Jamaica among its largest property concentrations, so we staff from some of the same labour markets. The difference is not the country. It is the size of program each of us is built to take. See our nearshore call center services and outsourced call center pages for the detail. Best fit: small and mid-market contact center programs that want a dedicated nearshore team, low minimums and flexible terms.

Comparison at a glance

The table maps each option to a few factual dimensions: where it sits in the market, the client size it is built around, its model, and whether nearshore delivery in US time zones is part of its core positioning. Pricing and ratings are left out for providers we cannot verify.

Where Conduent is the better call than us

There is a version of this page where every road leads back to Call Force Global. This is not that page, and it would not survive contact with a real buyer if it were. Here is the plain list of things Conduent does that we do not do at all:

• State Medicaid program administration. Conduent processed over 454 million claims in 2025 and runs Medicaid management, provider services and pharmacy benefits work for state agencies. We do none of this.
• Government benefit disbursement. Approximately $80 billion a year in government payments, across benefit and payment card programs. This is a licensed, bonded, regulated business and we are not in it.
• Tolling and transit fare collection. Over 14 million tolling transactions a day. If this is what you need, note that Conduent has agreed to sell both businesses, so ask who will be operating them next year.
• Document capture at industrial volume. Over 14 billion documents and claims captured, indexed and classified in 2025, plus high volume print and mail. Different machine entirely.
• Anything requiring a licensed agent. Call Force Global agents are fronters. We qualify, we set appointments, and we warm transfer to your licensed staff. We do not supply licensed agents and we will not pretend otherwise on a sales call.

If any one of those five is what brought you here, close this tab and talk to Conduent, or to Maximus, Gainwell or Optum for the government healthcare side. We would rather lose the click than waste your quarter.

How to choose between them

Vendor size is a poor selection criterion on its own. A few questions cut through most of the noise:

• Is your purchase a process or a conversation? Throughput on a workflow points at Genpact, Accenture, Cognizant or Conduent itself. Conversations with your customers point at the customer experience specialists or a nearshore provider.
• Public sector or commercial? If you are a government agency, the real shortlist is Conduent, Maximus, Gainwell, Optum and Leidos, and almost nothing else on this page applies.
• How many seats, honestly? Under about twenty and the enterprise tier will either decline you or price you as an afterthought. That is not a snub, it is arithmetic.
• Dedicated or pooled? Ask every provider whether the agents are yours alone, and get the answer in writing.
• What is the all-in hourly cost for your program? Not the headline rate. Get a written quote scoped to your volume and channels, and compare like with like.

Our call center outsourcing cost guide walks through per-agent and per-conversation economics, and our best BPO companies roundup widens the shortlist beyond customer experience into back office and transactional work. You can also see the BPO services menu or check current rates on pricing.

Conduent vs Genpact

These two get compared constantly, and Conduent names Genpact as a competitor in its own annual report, so the comparison is fair. Both are large, publicly traded business process companies. The difference is the book of business. Conduent carries an unusually large US government portfolio next to its commercial work: Medicaid claims, benefit and child support payments, eligibility and enrollment. Genpact sits further toward finance and accounting, supply chain and analytics for commercial clients.

For a buyer, the practical question is which of the two has run your specific process before, at your volume, under your regulator. That is a reference-check question rather than a brand question. Our companies like Genpact guide covers the process side in more detail. Neither firm is a natural home for a small voice program, which is where a nearshore specialist becomes the more sensible comparison.

Conduent vs Concentrix

This pairing comes up a lot and it is usually a category error. Concentrix is built around outsourced customer experience: contact center, customer care, technical support, digital CX for large brands. Conduent is a transactional business process company with a customer experience line inside its largest segment. Interestingly, Conduent's own competitor list names Teleperformance and TTEC but not Concentrix, which tells you something about how Conduent sees itself.

If you are shortlisting a customer experience partner, the closer peers are Concentrix, Teleperformance, TTEC, Foundever and Alorica, and our companies like Concentrix guide covers that field. If you are shortlisting a partner to run a claims, payments or enrollment operation, Concentrix is the wrong list and Conduent, Maximus and Genpact are the right one. Confirm current service lines with each provider directly before you put them side by side.

Where Call Force Global fits in this list

We are not trying to be Conduent. We could not be, and the previous section says exactly where the line is. What we are is the option for the buyer who came looking for enterprise-grade quality on a program that an enterprise BPO would not price properly. We staff dedicated agents in Jamaica, Saint Lucia, Trinidad and Tobago, Belize and Colombia, run voice plus SMS plus email from one team, and price at $12 to $18 per hour all-in. That compares against an onshore US seat we estimate at $35 to $48 per hour fully loaded, a Call Force Global estimate built on Bureau of Labor Statistics wage data plus employer loading, so a nearshore seat typically saves 49 to 75 percent.

We work month to month with no setup fee, we replace an agent within five days if the fit is wrong, and we run AI-assisted QA on calls. Going live is covered by our 7-Day Go-Live Guarantee: your first live call happens within 7 business days of a completed kickoff, or the live month extends day for day at no charge. If you want to test that without a procurement cycle, the Pilot Month is a fixed starting point: two dedicated agents for one live month, roughly 320 live agent hours, $3,840 flat, and it ends by itself.

Frequently asked questions