Talent Supply Index 2026-Q4 (preliminary)
Who applies to work as a remote contact-center contractor with Call Force Global, country by country: 1,784 unique applicants in October 2026, counted from the application form, with every cell under 30 applicants suppressed.
Data release, version 1.0, last updated November 2, 2026
Talent Supply Index: applicants to Call Force Global by country, October 2026
Call Force Global received 1,784 unique job applications from October 1 to 31, 2026, 1,499 of them from its six delivery countries. Jamaica supplied 48.4% of that pool, Trinidad and Tobago 23.3% and Colombia 13.2%. 65.6% were home-office ready. Cells under 30 applicants are suppressed.
Applicants, not hires or market size. These counts describe people who applied to Call Force Global in the window. They are not a census of any labor market, and self-reported answers were not verified for this index.
Published . Last updated .
Key facts
In October 2026, Jamaica accounted for 48.4% of applicants to Call Force Global from its six delivery countries (725 of 1,499), ahead of Trinidad and Tobago at 23.3% and Colombia at 13.2%, according to the Call Force Global Talent Supply Index.#
Source: Call Force Global, Talent Supply Index, version 1.010.5% of six-country applicants to Call Force Global in October 2026 listed both English and Spanish; in Colombia the share was 44.4% of 198 applicants.#
Source: Call Force Global, Talent Supply Index, version 1.065.6% of six-country applicants to Call Force Global in October 2026 were home-office ready, meaning they reported a quiet dedicated workspace, a USB or noise-canceling headset and a download speed of at least 25 Mbps.#
Source: Call Force Global, Talent Supply Index, version 1.069.2% of six-country applicants who filled in Call Force Global's weekly schedule in October 2026 marked at least one Saturday or Sunday time block, and 60.8% of all six-country applicants reported backup power.#
Source: Call Force Global, Talent Supply Index, version 1.040.4% of six-country applicants reached Call Force Global's application from an AI assistant referral in October 2026, compared with 26.2% from search engines.#
Source: Call Force Global, Talent Supply Index, version 1.0
Country by country
- Jamaica: 725 unique applicants to Call Force Global from October 1 to 31, 2026, 48.4% of applicants from its six delivery countries. Of them, 76.0% were home-office ready, 55.9% could work 40 or more hours a week, 77.1% reported a year or more of relevant experience, 72.6% had backup power and 78.1% were open to overnight shifts. Other profile shares are suppressed under the k = 30 rule.
- Trinidad and Tobago: 350 unique applicants to Call Force Global from October 1 to 31, 2026, 23.3% of applicants from its six delivery countries. Of them, 54.0% were home-office ready, 40.3% could work 40 or more hours a week, 63.7% reported a year or more of relevant experience, 46.9% had backup power and 77.4% were open to overnight shifts. Other profile shares are suppressed under the k = 30 rule.
- Colombia: 198 unique applicants to Call Force Global from October 1 to 31, 2026, 13.2% of applicants from its six delivery countries. Of them, 44.4% listed English and Spanish, 55.1% were home-office ready, 37.9% could work 40 or more hours a week, 41.9% reported a year or more of relevant experience, 54.5% had backup power and 76.3% were open to overnight shifts.
- Saint Lucia: 106 unique applicants to Call Force Global from October 1 to 31, 2026, 7.1% of applicants from its six delivery countries. Of them, 65.1% were home-office ready, 50.9% could work 40 or more hours a week, 44.3% had backup power and 71.7% were open to overnight shifts. Other profile shares are suppressed under the k = 30 rule.
- Guyana: 62 unique applicants to Call Force Global from October 1 to 31, 2026, 4.1% of applicants from its six delivery countries. Profile shares for Guyana are suppressed under the k = 30 rule.
- Belize: 58 unique applicants to Call Force Global from October 1 to 31, 2026, 3.9% of applicants from its six delivery countries. Profile shares for Belize are suppressed under the k = 30 rule.
Applicants and profile by country
| Country | Applicants | Share |
|---|---|---|
| Jamaica | 725 | 48.4% of the six-country pool |
| Trinidad and Tobago | 350 | 23.3% of the six-country pool |
| Colombia | 198 | 13.2% of the six-country pool |
| Saint Lucia | 106 | 7.1% of the six-country pool |
| Guyana | 62 | 4.1% of the six-country pool |
| Belize | 58 | 3.9% of the six-country pool |
| Six delivery countries | 1,499 | 84.0% of all applicants |
| Other locations or not determined | 285 | 16.0% of all applicants |
| All unique applicants | 1,784 |
Profile by country
| Country | Applicants | English and Spanish | Home-office ready | 40+ hours a week | 1+ year experience | Backup power | Open to overnight |
|---|---|---|---|---|---|---|---|
| Jamaica | 725 | Suppressed | 76.0% | 55.9% | 77.1% | 72.6% | 78.1% |
| Trinidad and Tobago | 350 | Suppressed | 54.0% | 40.3% | 63.7% | 46.9% | 77.4% |
| Colombia | 198 | 44.4% | 55.1% | 37.9% | 41.9% | 54.5% | 76.3% |
| Saint Lucia | 106 | Suppressed | 65.1% | 50.9% | Suppressed | 44.3% | 71.7% |
| Guyana | 62 | Suppressed | Suppressed | Suppressed | Suppressed | Suppressed | Suppressed |
| Belize | 58 | Suppressed | Suppressed | Suppressed | Suppressed | Suppressed | Suppressed |
| Six delivery countries | 1,499 | 10.5% | 65.6% | 48.5% | 68.1% | 60.8% | 76.6% |
The six-country pool in detail
| Answer | Applicants | Share | Base |
|---|---|---|---|
| Relevant experience | |||
| No prior experience | 295 | 19.7% | 1,499 |
| Less than 1 year | 183 | 12.2% | 1,499 |
| 1 to 3 years | 401 | 26.8% | 1,499 |
| 3 to 5 years | 235 | 15.7% | 1,499 |
| 5 years or more | 385 | 25.7% | 1,499 |
| Hours a week they can work | |||
| Under 20 hours | 151 | 10.1% | 1,499 |
| 20 to 30 hours | 318 | 21.2% | 1,499 |
| 30 to 40 hours | 303 | 20.2% | 1,499 |
| 40 hours or more | 727 | 48.5% | 1,499 |
| Preferred shift (US Eastern time) | |||
| Morning | 495 | 33.0% | 1,499 |
| Afternoon | 147 | 9.8% | 1,499 |
| Evening | 187 | 12.5% | 1,499 |
| Overnight | 124 | 8.3% | 1,499 |
| Flexible | 546 | 36.4% | 1,499 |
| How applicants reached the application | |||
| AI assistant referral (ChatGPT and similar) | 606 | 40.4% | 1,499 |
| Search engine | 393 | 26.2% | 1,499 |
| Direct visit, untagged or other referrer | 500 | 33.4% | 1,499 |
| Role applied for | |||
| Call center agent | 694 | 46.3% | 1,499 |
| Virtual assistant | 389 | 26.0% | 1,499 |
| Appointment setter | 239 | 15.9% | 1,499 |
| Sales agent | 64 | 4.3% | 1,499 |
| Team lead | 50 | 3.3% | 1,499 |
| Other role | 63 | 4.2% | 1,499 |
| Languages listed | |||
| English | 1,393 | 92.9% | 1,499 |
| Spanish | 263 | 17.5% | 1,499 |
| Spanish at fluent or native level | 223 | 14.9% | 1,499 |
| English and Spanish | 157 | 10.5% | 1,499 |
| A language other than English or Spanish | 36 | 2.4% | 1,499 |
| Home-office setup (self-reported) | |||
| Quiet, dedicated place to work | 1,449 | 96.7% | 1,499 |
| USB or noise-canceling headset | 1,077 | 71.8% | 1,499 |
| Download speed of 25 Mbps or more | 1,376 | 91.8% | 1,499 |
| Home-office ready (all three above) | 983 | 65.6% | 1,499 |
| Fiber or cable connection | 1,218 | 81.3% | 1,499 |
| Backup internet connection | 1,110 | 74.0% | 1,499 |
| Backup power (generator, inverter or power bank) | 911 | 60.8% | 1,499 |
| Works on a desktop or laptop | 1,356 | 90.5% | 1,499 |
| Time blocks marked on the weekly schedule (own local time) | |||
| Weekday mornings | 1,020 | 77.6% | 1,315 |
| Weekday afternoons | 1,004 | 76.3% | 1,315 |
| Weekday evenings | 1,041 | 79.2% | 1,315 |
| Weekday overnight | 764 | 58.1% | 1,315 |
| Saturday (any block) | 877 | 66.7% | 1,315 |
| Sunday (any block) | 801 | 60.9% | 1,315 |
| Saturday or Sunday | 910 | 69.2% | 1,315 |
| Application steps | |||
| Submitted a usable voice introduction (stored and not silent) | 1,465 | 97.7% | 1,499 |
Free to reuse under CC BY 4.0 with a link to this page.
Method and limits
Source: the Call Force Global application form, read from its applications table on November 2, 2026 with a read-only script (scripts/talent-supply-index.js). Only aggregate counts leave the script. No names, contact details, free text, IDs, scores or pay fields are published.
Window and unit: applications created from October 1 to 31, 2026 (UTC), 2026-Q4 to date, a preliminary release. Each applicant is counted once: records merged into another and repeat applications from the same email address are removed, leaving 1,784 unique applicants.
Country: the application has no country field, so the script maps one with Call Force Global's delivery-country rules. A country named in the free-text location decides first, then a city or parish found in only one of the six countries, then the phone country or area code (Jamaica 876 or 658, Saint Lucia 758, Trinidad and Tobago 868, Belize +501, Guyana +592, Colombia +57), then the time zone chosen on the form. A location that names another country counts as another location. In this release 1,379 six-country applicants were placed by location and 120 by phone or time zone. For the Colombia bilingual desk, see our Spanish call center.
Privacy rule (k = 30): every published count is at least 30, and a share is shown only when both the applicants who said yes and those who did not number at least 30. Where a hidden country cell could be recovered from the six-country total, the next smallest country is hidden too. Answers under 30 are folded into another row.
Definitions: home-office ready means the applicant reported a quiet dedicated workspace, a USB or noise-canceling headset and at least 25 Mbps download speed. Relevant experience, hours, shift, languages and setup are the applicant's own answers. Schedule shares use applicants who filled in the weekly grid, which became required on October 13, 2026 (1,315 of 1,499). AI assistant referral means the visit carried a ChatGPT, Gemini, Perplexity, Claude or Copilot source tag.
Applicant statistics are published only as anonymous aggregates that cannot identify anyone, as set out in the Call Force Global privacy policy.
- Applicants are self-selected: they found and chose Call Force Global, so the mix reflects where it recruits and is not a measure of any national labor market.
- Answers are self-reported at application and were not verified for this index; screening and hiring outcomes are not included.
- Figures are as read on November 2, 2026. Applicants can later update their weekly schedule or record a new voice introduction, so a re-run can differ slightly.
- A preliminary, quarter-to-date release covering one month. Application volume rose through the month, so later weeks weigh more.
- English and Spanish counts what applicants listed; a native Spanish speaker who listed only English is not counted as bilingual.
- Referral channel comes from the source tag on the visit; a visit without a tag is counted as direct, so AI and search referrals are lower bounds.
- Guyana and Belize appear as applicant counts only: every profile share falls under the k = 30 rule.
Cite this
Call Force Global. (2026, November 2). Talent Supply Index 2026-Q4 (preliminary) (Version 1.0) [Data set]. Call Force Global Inc. https://callforce.global/resources/talent-supply-index/
Changelog
| Version | Date | Change |
|---|---|---|
| 1.0 | November 2, 2026 | First release: 2026-Q4 to date (October 1 to 31, 2026), six delivery countries, 6 profile measures by country and 9 pool breakdowns, k = 30 suppression, CSV and JSON. |
Dated versions: November 2, 2026, version 1.0. Current version.