Call Force Global is one alternative to Concentrix, and it is a narrow one. It hires remote contact center staff who live in Jamaica, Saint Lucia, Trinidad and Tobago, Belize, Guyana, or Colombia. That is the entire list. Concentrix is a global company that recruits in far more countries than those six, so most people running this search are not eligible here, and the honest thing is to say so in the first paragraph rather than after you have filled in a form. If you do live in one of those countries, the work is home based, on US business hours, paid hourly, and you are employed directly by Call Force Global rather than supplied through a labor broker. The application ends with a recorded voice introduction. This page also lists the other places people look, because Call Force Global is a small company and will not have a seat for everyone who reads this.
Two things this page deliberately does not do. It does not tell you what Concentrix pays or what Concentrix is like to work for, because Call Force Global has no way to know that and inventing it would make the rest of the page worthless. And it does not promise anyone a job. Applying puts a profile into a matching pool, not into a seat.
Can Call Force Global actually hire you?
Only if you live in Jamaica, Saint Lucia, Trinidad and Tobago, Belize, Guyana, or Colombia. There is no work-from-anywhere option and no visa sponsorship. This single fact decides most of the applications that arrive.
Concentrix operates in many countries. Call Force Global operates in six. Hiring is tied to where the company can lawfully employ and pay somebody, so this is not a preference that a strong application can overcome, and it is not a comment on anybody's experience.
Which means that if you are reading this from the Philippines, India, Egypt, Morocco, Portugal, the United States, or anywhere else on the long list of countries where large global BPOs recruit, this is not your employer. Where else to look, further down, is the useful part of this page for you.
The six countries, and what each one is staffed for
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Jamaica
The largest BPO market in the region, and a core part of the Call Force Global footprint. Native English voice work. Delivery detail on the Jamaica operations page.
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Trinidad and Tobago
English speaking, with time zone overlap that covers the US East Coast comfortably. See the Trinidad operations page.
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Belize
English is the official language and the clock lines up with US Central, which suits campaigns run out of Texas and the Midwest. See the Belize operations page.
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Saint Lucia and Guyana
Smaller markets inside the same delivery footprint, open to applications for English voice work on the same basis as the rest of the Caribbean.
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Colombia
Bilingual English and Spanish campaigns. Describe your real level in each language rather than rounding up, because the voice clip settles it either way. See the Colombia operations page.
Eligibility for any particular opening is confirmed in that campaign's written role description. A country on this list makes you eligible to apply, not eligible for every campaign.
Who is Concentrix, and what does this search usually mean?
Concentrix is one of the world's largest customer experience and business process outsourcing companies. It is publicly traded and operates across many countries and languages. People searching for jobs like it are generally looking for the same kind of work under a different arrangement, not for a different industry.
That is the whole of what this page will assert about Concentrix, and it is the same neutral description used on the buyer-facing companies like Concentrix comparison. Large enterprise BPOs are built around big, complex contracts for large brands: inbound and outbound contact center work, customer care, technical support, and technology and digital services delivered at scale. Scale of that kind is a real strength, and for plenty of people it is the better place to work.
Why any individual runs this search is not something Call Force Global can measure, so rather than guessing at your motives, here is a list of things that are true about working at Call Force Global. Check which of them you actually care about, and ignore the rest.
- The work is home based. There is no floor to report to and no commute. You need a room you can close and a connection that holds for a whole shift.
- Agents are employed directly. Call Force Global recruits and employs its own agents rather than passing them through a labor broker who takes a cut. You have an employer with a name and an address in Toronto, and an escalation path with people on the end of it.
- An agent learns one client's program and stays on it. The model is dedicated rather than shared, which is what clients pay for.
- Shifts follow US business hours. Because the region sits within a few hours of US Eastern and Central time, that is usually daytime work rather than an overnight shift.
- Calls are recorded, scored, and coached. The company is small enough that whoever reviews your calls knows your name and knows the campaign you are on. If being listened to sounds intolerable rather than useful, that is worth knowing now.
There are things a small employer is worse at, and pretending otherwise would be a strange way to open a working relationship. Call Force Global hires in small numbers and only for campaigns that are actually running, so hiring follows the campaigns rather than going on continuously. There is no large internal job board to transfer around inside. Campaigns start and finish, and the work is tied to them. If you need a job this week and any employer will do, apply widely, including to the large ones.
What this page will not tell you about Concentrix
Nothing about its pay, benefits, scheduling, management, or working conditions. Call Force Global has no inside knowledge of another employer and will not publish numbers it cannot verify.
You will find pages elsewhere that compare BPO employers using confident figures for attrition, wages, and satisfaction. Some of those numbers were real once and are now years out of date. Some were never sourced at all and exist because a page needed to look authoritative. A competitor writing about an employer it competes with has an obvious reason to shade them, and you should read every such page, including this one, with that in mind.
So the rule here is simple. Everything on this page is either a fact about Call Force Global, a neutral and publicly known description of another company, or a question for you to answer about yourself. If you want to know what a specific employer is like to work for, read what its current and former staff say on public review sites, and ask people who work there now. That is better evidence than anything a rival could offer you.
Key Takeaway
Any careers page that tells you exactly how bad a named competitor is to work for is telling you more about its own standards than about the competitor. Judge employers on what they will state about themselves in writing.
Where else to look besides Call Force Global
If you live outside the six countries, or Call Force Global has no seat open, the large global BPOs recruit far more widely. Their own careers sites are the only reliable source on what is open where you live.
A page about alternatives that lists only its own author is not an honest page, so here is the rest of the field.
Where else people look
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The other large global BPOs
Teleperformance, TTEC, Foundever, Alorica, and TaskUs all operate at a scale similar to the employer you searched for. Teleperformance is a global enterprise customer experience and BPO provider operating across many countries and languages. TTEC pairs customer experience technology and consulting with outsourced operations. Foundever is the brand formed from Sitel Group and other customer experience businesses. Alorica runs large customer care programs with a substantial presence in the Americas. TaskUs is known for serving digital-first technology companies, including trust and safety work. Their own careers sites are the only reliable source on what is open in your country today.
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Regional and nearshore specialists
A wide category of smaller providers operates out of the Caribbean, Central America, and South America. Call Force Global is one of them. Size, pay, stability, and honesty vary enormously across this category, so check each one individually rather than assuming that small means better.
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The client side
Plenty of companies run their own support and sales desks instead of outsourcing them. Agents who have worked a BPO floor often overlook this, and it is frequently the better move, because you are the business rather than a line item in its vendor budget.
Call Force Global is not affiliated with any of the companies named above and is not paid if you apply to them. They are listed because they are the realistic answer for most people reading this, which is a better outcome than a form submission that was never going to lead anywhere.
How large-BPO experience maps to the roles here
The application has one dropdown with six options: Call Center Agent, Outbound Sales Agent / SDR, Appointment Setter, Virtual Assistant, Team Lead, and Other. Pick the one matching what you have actually done, not the one that sounds most senior.
Contact center experience is portable, but the titles are not, so it is worth working out where yours lands before you choose.
Call Center Agent
The right choice if your background is inbound: customer care, technical support, billing, retention, intake, or scheduling. This is where prior experience on a busy queue transfers most directly. Specialized campaigns in areas such as healthcare and insurance carry extra process and privacy requirements that are set out per role.
Outbound Sales Agent / SDR
Screened on a different bar. These seats assume you have already sold something by phone, carried a target, and kept dialing after being hung up on. Inbound support experience, however long, is not treated as a substitute. If this is you, remote sales jobs in the Caribbean covers what gets scored and how the assessment works in far more detail than this page does.
Appointment Setter
Measured on whether the meeting happens, not on whether it was booked. Anyone can get a distracted person to agree to a time. Setters who chase raw booking volume produce calendars full of no-shows and come off the campaign.
Virtual Assistant
Back office, scheduling, data, inbox and calendar management, and administrative support. A good landing spot for people with BPO experience who would rather not be on the phone all day. See virtual assistant roles for what the work involves.
Team Lead
Worth an honest warning. Supervisory openings at a company this size are rare. Selecting Team Lead because you held that title elsewhere will not create a vacancy, so if you would also take an agent seat, choose that instead and say in the application that you have led before.
Other
For quality assurance, workforce management, training, and similar functions. Openings in them are few at a company this size, so treat an application as joining a list rather than answering an advert.
What the application asks for
Five steps: personal information, experience, campaign fit, availability, and a thirty to sixty second voice introduction. The voice clip is required and is the part most people underprepare.
The written steps are ordinary. Time zone, weekly hours, connection type, equipment, and what you have done before. Answer them accurately rather than optimistically, because they decide which campaigns you can be matched to, and an agent who is available only sometimes causes more disruption than one who works fewer but reliable hours.
The voice step exists because these are voice jobs. You record thirty to sixty seconds in the browser, or upload a clip made on your phone if you are not somewhere quiet when you apply. Either route is fine and neither is scored higher.
Treat it as a work sample rather than a formality. The most common mistake is reading a prepared paragraph aloud, which produces exactly the flat, over-rehearsed delivery that a screen is built to catch. Say your name, what you have handled before, and one specific thing that was difficult about it. A short clip showing one real thing beats a long one showing nothing.
Before you hit record
Close the door. Use a headset rather than the laptop microphone, which picks up the whole room. Do not read. Slow down on names and numbers, because a compressed phone line eats consonants and a US listener has to follow you without effort. Then stop talking. Sixty seconds is the ceiling, not the target.
Pay, and what the $12 to $18 figure on this site is not
Agent pay is hourly and is set in the written offer for a specific campaign. The $12 to $18 per hour published elsewhere on this site is what a client pays for a staffed seat. It is a service price, not a wage.
This gets its own section because the number is easy to find on this website and easy to misread, and a candidate who arrives at an interview expecting it as a wage has been badly served by whoever let them.
Call Force Global sells dedicated agents to businesses in the United States and Canada, and publishes an all-in client price of $12 to $18 per hour on its commercial pages. That figure covers the agent, the recruiting, the supervision, the software and dialer, the quality assurance, the payroll administration, and the company's margin. In the same way that a staffing agency's bill rate is not the temp's paycheck, that price is not agent pay.
What agents are paid is a different number, it varies by campaign and market, and it is stated in writing in the offer for a specific role. This page does not publish a figure for the same reason the sales careers page does not: a single rate posted on an evergreen page would be wrong for most of the roles it claimed to cover, and a wrong number is worse than no number.
What to do about that is straightforward. When you reach a conversation about a specific opening, ask for the hourly rate in writing, and read it next to the guaranteed weekly hours, the schedule, the payment method, and how you are classified. A rate with no hours attached tells you very little, and that is true of any employer, not just this one.
Applicant safety
Call Force Global never asks a candidate to pay for training, equipment, a background check, or a placement. Anyone who asks you to send money for a remote call center job, using this company's name or any other, is running a scam. Confirm every offer in writing and check that correspondence comes from a callforce.global address.
Should you apply?
Apply if you live in one of the six countries, have handled customers or prospects by phone, and can hold a fixed weekly schedule on US hours. Do not apply if you are outside those countries, need work immediately, or want a published salary before you will engage.
This is probably a fit if
- You live in Jamaica, Saint Lucia, Trinidad and Tobago, Belize, Guyana, or Colombia.
- You have handled customers or prospects by phone and can describe a specific hard call rather than a job description.
- You have a quiet room, a headset, a computer, and a connection that holds for a full shift.
- Being recorded and coached from your own call audio sounds useful rather than intrusive.
This is probably not a fit if
- You live outside those six countries. Nothing else on the application can change that answer.
- You need to start this week. A small company's matching pool does not move on that timetable, and the large employers are the better bet.
- You want to set your own hours. Campaigns run on fixed coverage and cannot flex around individual schedules.
- You want a rate on a web page before you will apply. Call Force Global states rates in a written offer for a named campaign, not on an evergreen careers page.
How do you apply?
One form at callforce.global/apply, five steps, ending in the voice introduction. There is no separate route for people coming from another BPO.
- Open the application. Everything happens at callforce.global/apply. There is one form for every role.
- Select the right role. The dropdown has six options. Choose the one matching what you have actually done, using the role map above if your previous title does not line up neatly.
- State your experience honestly. The form asks for a level, from no prior experience through five years and over. Rounding up does not help, because the voice clip and any later conversation have to match the claim.
- Give your real availability and setup. Time zone, weekly hours, connection type, and equipment. These decide which campaigns you can be matched to.
- Record the voice introduction. Thirty to sixty seconds, required. Record in the browser or upload a clip you made on your phone.
- Submit and wait for a match. Call Force Global gets in touch when a profile matches an active or upcoming campaign. Submitting is not a job offer and does not mean a seat is open today.
Campaigns start and finish, so applying during a week with no open seat in your country is common and is not a rejection. The profile stays in the pool for the next one.
Frequently Asked Questions
Does Call Force Global hire in the same countries as Concentrix?
Do I need call center experience to apply to Call Force Global?
What does Call Force Global pay its agents?
Does Call Force Global publish information about pay or working conditions at Concentrix?
Is the voice recording required to apply?
Concentrix, Teleperformance, and the other company names on this page are trademarks of their respective owners. This page is published by Call Force Global. It is not affiliated with, endorsed by, or connected to Concentrix or any other employer named here, and Call Force Global is not paid if you apply to them.
Your next step
Apply from one of the six countries
One form, five steps, ending in a thirty to sixty second voice introduction. Applying is not a job offer and does not confirm that a seat is open in your country today.