Colombia · Bilingual Medicare AEP program

Bilingual Medicare AEP fronters in Colombia. Spanish + English on one team.

CFG Colombia covers the Hispanic Medicare segment and the English market on the same team. CMS MCMG-aligned scripts, warm transfer to your AHIP-certified, state-licensed agents, 100% AI QA on every call^*. The deepest bilingual call center labor market in Latin America: ~600,000 BPO workers, clear Bogota Spanish for US Hispanic populations.

$13 to $19/hr CFG Colombia all-in $32 to $52/hr US-onshore Medicare ~$32K to $52K/mo delta at 10 seats

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Why Colombia for bilingual Medicare AEP

Three reasons Medicare brokerages route their Hispanic segment through Colombia.

The deepest bilingual call center workforce in Latin America. Clear Bogota Spanish, coached for US Hispanic Medicare populations. The same team handles English and Spanish without a second vendor.

600,000 BPO workers, ~3,500 with prior Medicare experience

Colombia is by far the deepest bilingual BPO labor market in Latin America. CFG estimates roughly 3,500 Medicare AEP fronters with prior season experience across Bogota, Medellin, and Cali. The bench is the difference between an AEP team that scales smoothly and one that runs short in November.

Clear Bogota Spanish for US Hispanic Medicare

Colombian Spanish, particularly Bogota Spanish, is clear and widely understood by US Hispanic Medicare populations of Mexican, Puerto Rican, Cuban, and Central American origin. Agents are coached on the vocabulary each caller uses, and QA scores the Spanish calls on the same rubric as the English ones.

Same team, both languages, one CFG contract

CFG runs language-flexible cohorts in Colombia. Inbound leads route by language flag, outbound lists segment by language. Spanish-segment KPIs broken out in the supervisor portal. Brokerages running both English and Hispanic Medicare retire the "English-only nearshore plus Spanish-only onshore" split.

Compliance footprint

CMS MCMG, TPMO, HIPAA-aware, bilingual script library.

Colombia adds a Spanish-language script vetting layer on top of CFG's standard regulated-vertical compliance stack.

Spanish CMS MCMG script library: CFG maintains a Spanish-language fronter script library that mirrors the English MCMG-compliant flow. Both pass legal review against CMS MCMG rules. Specific plan recommendations still warm-transfer to your licensed enrollers in either language.
Bilingual script cohorts: every Colombia fronter works CMS MCMG-aligned scripts in their primary language and warm-transfers to your AHIP-certified, state-licensed agents. CFG runs Spanish-language cohort calibration August through September to clear the whole team for October 15.
Colombia Habeas Data Law (Ley 1581) alignment: Colombia's data protection law has been treated by US compliance teams as broadly HIPAA-equivalent for fronter PHI handling. CFG operations follow Habeas Data, HIPAA, and the Trinidad DPA in parallel where applicable.
HIPAA-aware operations: PHI handling rules apply on every fronter call. CFG agents are HIPAA-trained, recordings are encrypted at rest and in transit, access logs are auditable.
TCPA quiet-hour enforcement: outbound dialing respects Eastern, Central, Mountain, and Pacific quiet hours. Hispanic-segment outbound also respects culturally-appropriate windows the CFG Bogota team has calibrated against historical contact rate data.
100% AI QA on every call^* in both languages: CFG AI QA scores Spanish and English calls against the same rubric structure with language-appropriate pronunciation and grammar models. Supervisor sees scoring in the CFG client portal within minutes of call end, segmented by language.

What a Colombia AEP team produces

Production benchmarks from prior Colombia bilingual cohorts.

Spanish-segment numbers segmented separately from English. CFG underwrites these bands in the Colombia pilot SLA.

$38 to $58

Cost per qualified app (Spanish)

22% to 30%

Transfer-to-enrollment (Spanish)

14 per day

Warm transfers per fronter

10-yr

Call recording retention

7 business days

Kickoff to live

EST match

Nov-Mar (1hr behind EDT)

20%

90-day attrition (lowest in CFG network)

1 agent

Pilot Month starts from

Talent depth and recruiting cadence

Colombia AEP bench: 600,000 BPO workers, ~3,500 with prior Medicare experience.

By far the deepest bench in CFG's Caribbean and Latin American network. Multiple training partners in Bogota, Medellin, and Cali feed the Hispanic segment specifically.

Colombia AEP cohorts ramp in two parallel tracks: a Spanish-language cohort and an English-language cohort, both starting in late July with bilingual capability assessment. CMS MCMG script calibration happens in August in the appropriate language; AHIP certification stays with your licensed agents. Carrier product training in September covers both language flows. By mid-October, every Colombia fronter has hit the AI QA rubric thresholds in at least 200 simulated calls in their primary language and 100 calls in the secondary language. The result: brokerages can scale the Hispanic Medicare segment without standing up a second vendor team.

Related programs

Same operations stack, different vertical or country.

CFG runs every nearshore program on the same compliance-by-design dialer, the same 100% AI QA portal, the same supervisor dashboards.

Other verticals in Colombia

Medicare AEP in other countries

Every CFG Colombia Medicare AEP pilot ships connected to the CFG client portal: live transcripts in both languages, 100% AI QA on every call^*, language-segmented supervisor dashboards, and a CMS-ready compliance audit log of every fronter interaction.

Get a 24-hour quote on a 10-seat Colombia bilingual Medicare AEP team.

$13 to $19 per agent hour all-in. CMS MCMG-aligned in both languages. Warm transfer to your AHIP-certified, state-licensed agents. Live 7 business days after a completed kickoff. October 15 AEP open targets booked through August 31.

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* 100% AI QA applies on the Scored Desk ($14) and Open Desk ($15), where calls run on our line. On the Staffed Desk ($13) calls run on your dialer, so you hold the recordings and scoring.