Jamaica · Medicare AEP fronter program

Medicare AEP call center teams in Jamaica. Ramped before October 15.

CMS MCMG-aligned scripts, warm transfer to your AHIP-certified, state-licensed agents, 100% AI QA on every call^*. Live 7 business days after a completed kickoff. Native English, 100% US Eastern timezone overlap, attrition below the global BPO average.

$13 to $19/hr CFG Jamaica all-in $32 to $52/hr US-onshore Medicare ~$30K to $50K/mo delta at 10 seats

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Why Jamaica for Medicare AEP

Three reasons Medicare brokerages move AEP fronting to Jamaica.

Same-timezone overlap, native English on every call, and a 40,000+ BPO workforce with multi-season Medicare experience. The combination is hard to source anywhere else nearshore.

100% US Eastern overlap, year-round

Jamaica sits on Eastern Standard Time without daylight saving. Your AEP fronters work the exact hours your US enrollers do, every day of the season. No coverage gaps during the October 15 to December 7 enrollment window when minutes matter.

Multi-season Medicare fronter bench

Jamaica has roughly 40,000 BPO industry workers, with approximately 2,400 having prior Medicare fronter experience from previous AEP seasons. CFG re-recruits the bench in July, ramps in August and September, and goes live on October 15. Rehire ramp beats cold recruiting every time.

Fronter-only by design, clean CMS audit line

CFG Jamaica agents pre-qualify and warm-transfer. They do not enroll, do not quote plans, do not bind. Your US-licensed enrollers sit at the perimeter. CMS MCMG fronter-scope respected. Clean line, clean audit, no Reg 422 exposure.

Compliance footprint

CMS MCMG, TPMO, HIPAA-aware: by configuration, not by memo.

Compliance for Medicare AEP fronter work is dense. Here is what CFG bakes into the Jamaica program before opening calls.

CMS MCMG fronter perimeter: scripts written to stay strictly within Marketing and Communication Guidelines for non-licensed staff. Generic plan information allowed; specific plan recommendations warm-transfer to your licensed enrollers.
Warm transfer to licensed agents: every Jamaica fronter works CMS MCMG-aligned scripts and hands plan questions to your AHIP-certified, state-licensed agents. CFG schedules cohort script calibration in August before the October 15 AEP open.
HIPAA-aware operations: PHI handling rules apply even on fronter calls. CFG agents are HIPAA-trained, recordings are encrypted at rest and in transit, and access logs are auditable.
TCPA quiet-hour enforcement: outbound dialing respects Eastern, Central, Mountain, and Pacific quiet hours. The Convoso dialer config blocks dials outside the consumer call window automatically.
100% AI QA on every call^*: rubric weighted Pronunciation 40 percent, Fluency 25 percent, Grammar 20 percent, Communication 15 percent. Industry standard is 1 to 3 percent sample. Your supervisor sees scoring in the CFG client portal within minutes of call end.
Compliance audit log: every TCPA, MCMG, and Reg 422 trigger recorded with timestamp and outcome. Exportable for carrier and CMS audits.

What a Jamaica AEP team produces

Production benchmarks from prior AEP seasons.

CFG underwrites these bands in the pilot SLA. Actual numbers vary by carrier mix, lead source quality, and script-version maturity.

$42 to $65

Cost per qualified app

18% to 26%

Transfer-to-enrollment rate

12 per day

Warm transfers per fronter

10-yr

Call recording retention

7 business days

Kickoff to live

100%

EST overlap year-round

22%

90-day attrition (below global avg)

1 agent

Pilot Month starting point

Talent depth and recruiting cadence

Jamaica AEP bench: 40,000 BPO workers, ~2,400 with prior Medicare experience.

Roughly 40,000 Jamaicans work in the BPO sector across Kingston, Montego Bay, and Portmore. From that pool, CFG estimates about 6 percent have prior Medicare AEP fronter experience from earlier seasons. That bench is the difference between a clean October ramp and a chaotic one.

CFG runs a 30-day cohort intake every Monday through the rest of the calendar year. AEP cohorts get rolled into the schedule starting late July: CMS MCMG script calibration in August, carrier-specific product training across September, dialer and CRM hand-on in the final two weeks before October 15. By the time AEP opens, every fronter has hit the rubric thresholds in at least 200 simulated calls scored by CFG AI QA.

Related programs

Same operations stack, different vertical or country.

CFG runs every Caribbean nearshore program on the same compliance-by-design dialer, the same 100% AI QA portal, the same supervisor dashboards.

Other verticals in Jamaica

Medicare AEP in other Caribbean countries

Every CFG Jamaica Medicare AEP pilot ships connected to the CFG client portal: live transcripts, 100% AI QA on every call^*, supervisor dashboards, and a CMS-ready compliance audit log of every fronter interaction.

Get a 24-hour quote on a 10-seat Jamaica Medicare AEP team.

$13 to $19 per agent hour all-in. CMS MCMG-aligned. Warm transfer to your AHIP-certified, state-licensed agents. Live 7 business days after a completed kickoff. October 15 AEP open targets booked through August 31.

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* 100% AI QA applies on the Scored Desk ($14) and Open Desk ($15), where calls run on our line. On the Staffed Desk ($13) calls run on your dialer, so you hold the recordings and scoring.