Dental Answering Service. Never Send a New-Patient Call to Voicemail.

What Your Dental Answering Team Handles

A dental answering team handles branded greeting, new-patient intake, appointment booking and confirmation, basic insurance verification, pain and trauma triage, after-hours overflow, and writing every call into Dentrix, Eaglesoft, Open Dental, or Curve.

The scope is tailored to a dental front desk, not a generic message-taking service. These are the workflows that show up on almost every dental account.

• Branded greeting. Agents answer with your practice name and script. The caller hears your office, never ours. The handoff sounds like your front desk picked up.
• New-patient capture. Caller name, callback number, reason for the visit, preferred times, and how they found you. Nothing about a new patient gets lost to a voicemail box.
• Appointment booking and confirmation. Agents schedule and confirm directly inside Dentrix, Eaglesoft, Open Dental, or Curve, the way your front desk does it. If you prefer, they hold the booking as a same-day message for your team to confirm.
• Basic insurance verification. Agents capture carrier, member ID, and group number, and confirm the practice is in network for common plans you list during onboarding. Anything that requires opening a treatment record routes to your clinical team.
• Pain and trauma triage. Swelling, uncontrolled bleeding, knocked-out teeth, and severe pain get triaged against your rules and routed to your on-call dentist within seconds.
• After-hours and overflow coverage. 5pm to 8am, weekends, and the 11am to 2pm lunch rush when the front desk is buried. The two most common reasons practices hire us.
• Recall and reschedule handling. Agents take cancellation and reschedule calls, offer the next open slot, and update the schedule so the chair does not sit empty.
• Bilingual on request. Spanish-English seats for first-language Spanish callers. Add roughly 10 to 15 percent to the monthly tier.

How It Works (7-Day Launch)

Standard dental answering goes live in 5 to 7 business days. Day 1 kickoff captures your greeting, scheduling rules, and dispatch rules. Days 2 to 4 cover training and a soft launch. Days 5 to 7 are live with QA on every call. No setup fee.

Day 1: Kickoff Call

A 30-minute call where we capture your branded greeting, intake script, scheduling rules, what counts as a dental emergency, who is on call, and how to reach them. We also set up access to your practice management system (Dentrix, Eaglesoft, Open Dental, or Curve). The output is a one-page operating doc the agents follow on every call.

Days 2-4: Training and Soft Launch

Assigned agents study your operating doc, run simulated new-patient and emergency calls against a script bank, and shadow a senior agent. Soft launch means agents take live calls with a QA analyst listening on every one. You get a daily calibration call to flag anything off.

Days 5-7: Live with QA on Every Call

Agents run independently. QA listens to every call for the first 14 days, then samples 25 percent thereafter. Daily call logs and bookings hit your inbox. Weekly QA report hits your account lead.

Ongoing Operations

Month-to-month after the initial 30-day window, no setup fee. Account lead in Toronto, team lead and QA analyst in the Caribbean. Monthly review covers new-patient call volume, booking accuracy, triage handling, and any greeting or rule updates.

Pricing Tiers in 2026

Call Force Global runs dental answering at $300, $650, or $1,500 per month flat depending on volume and coverage hours. Per-call pricing runs $1.50 to $3 per answered call. US-based providers typically run $400 to $2,500 per month.

Three flat-rate tiers cover most practices. We also support a per-call model for practices with seasonal or ad-driven volume.

For comparison, US-based answering services typically run $400 to $2,500 per month flat or $3 to $7 per answered call. The labor arbitrage is real: native English Caribbean agents at Toronto-managed quality, roughly 30 percent below the US wage base.

Add-ons that push the tier up:

• Bilingual Spanish-English seats: add 10-15 percent
• Practice management system integration (Dentrix, Eaglesoft, Open Dental, Curve): one-time setup, no monthly add
• Custom triage routing with multiple on-call rotations: included at the Growth tier and above
• HIPAA Business Associate Agreement and dedicated agent pool: $200/mo add to any tier

Run the numbers for your specific volume and hours using our cost calculator, or read our guide to nearshore outsourcing costs for the full pricing context.

Dental Answering Service vs an In-House Front Desk

A dental answering service covers the hours and overflow your front desk cannot, at a fraction of a full-time receptionist's loaded cost. It is not a replacement for your front desk, it is the coverage layer that catches the calls your front desk would otherwise miss.

Your front desk is not the problem. The gaps around it are. A receptionist goes home at 5pm, takes lunch, gets buried during the morning rush, and calls in sick. Every one of those gaps is a new-patient call that goes to voicemail.

• Cost. A full-time front-desk hire carries a loaded cost well above their wage once you add benefits, payroll tax, and turnover. A CFG answering tier starts at $300 per month flat and only covers the gap hours, so you are not paying a second full salary to catch evening and weekend calls.
• Coverage. Your front desk covers business hours. We cover the 5pm to 8am window, weekends, holidays, and the lunch-rush overflow your team cannot pick up. The two layers fit together instead of competing.
• Continuity. When your receptionist is out sick or on vacation, the phones still get answered live and patients still get booked. No scramble, no voicemail backlog.
• Same system. Agents work inside the same Dentrix, Eaglesoft, Open Dental, or Curve schedule your front desk uses, so there is no double entry and nothing to reconcile in the morning.

Dental Answering Service vs a Generic Answering Service

A generic answering service takes a message. A dental answering service books the patient. CFG agents are trained on dental intake, schedule inside your practice management system, triage dental emergencies, and verify insurance basics, instead of just emailing you a callback note.

Most generic answering services treat a dental practice like any other account: they answer, write down a name and number, and email it over. That leaves the actual work, the booking, the triage, the confirmation, sitting in your inbox until morning. Here is the difference.

• They book, they do not just message. A generic service sends you a note that someone called. A dental agent opens your schedule and puts the new patient in a chair, or holds it for same-day confirmation, so the appointment exists before you read the message.
• Dental triage, not a generic urgency flag. Agents know the difference between a routine cleaning question and uncontrolled bleeding, and route emergencies to your on-call dentist against your rules instead of leaving it in a queue.
• They know the software. Dentrix, Eaglesoft, Open Dental, and Curve are part of the training, not a system the agent has never seen.
• Native English, US hours, no offshore handoff. Caribbean agents on US Eastern and Central time, not an overnight offshore desk with an accent gap that makes a nervous new patient hang up.

HIPAA and Non-PHI Handling

CFG agents handle non-PHI fronting only. Greeting, callback details, urgency triage, new-patient scheduling, and basic insurance capture do not require treatment records. Anything touching Protected Health Information routes to your clinical team. We sign a Business Associate Agreement on request.

Most dental practices structure intake so the answering service never sees PHI. Greeting, callback details, urgency triage, new-patient scheduling, and carrier-level insurance capture. None of that requires the agent to open a treatment record, see a diagnosis, or read a chart.

Where PHI is unavoidable, we route to your clinical team rather than asking the agent to handle it. An established patient calling about a treatment result does not get the result from the answering service. The agent confirms identity, captures the callback request, and routes to your clinical staff.

For practices that require it, we sign a Business Associate Agreement (BAA). Call recordings are stored encrypted with role-based access controls. Agents complete HIPAA awareness training before going live on a dental account.

How to Get Started

Book a 15-minute call, get a tier recommendation and sample script, sign and kick off, live in 5 to 7 business days. Month-to-month after the first 30 days, no setup fee.

Four steps from first contact to live calls:

1. Book a 15-minute call. Grab a slot here. We talk through your coverage gaps, call volume, and which practice management system you run. Fastest path to a quote.
2. Get a tier recommendation. We return the right tier (Starter, Growth, or Pro 24/7), a sample dental greeting and intake script, and any add-ons you need (HIPAA BAA, bilingual seats, system integration).
3. Sign and kick off. 30-day initial term, month-to-month after that, no setup fee. Toronto account lead joins the kickoff call and stays on for the engagement.
4. Live in 5 to 7 business days. Daily call logs and bookings from day one of live calls. Weekly QA report from week two.

Prefer to send details in writing first? Use the answering service form and a senior ops manager replies within 24 hours. For the full multi-vertical service see our answering service page.

Frequently Asked Questions