Cold Calling Services: Nearshore B2B SDRs at $12-18/hr

What Outsourced Cold Calling Services Cover

Outsourced cold calling means a dedicated team dials your target list, opens cold conversations with people who are not expecting the call, qualifies them, and converts interest into a booked appointment or a live transfer. It is the front of your outbound engine, and it is the highest-rejection job in sales, which is exactly why most US companies hand it to a specialist team instead of burning their own reps on it.

A CFG cold calling program typically covers:

• B2B cold calling and outbound prospecting. Working a defined ICP list, opening conversations, and getting past the first ten seconds that decide every cold call.
• Lead qualification. Scoring interest against your rubric (BANT, MEDDIC, or a custom framework) so only real prospects move forward.
• Appointment setting. Booking qualified meetings directly onto your closer's calendar, or warm-transferring live where you prefer. See our dedicated appointment setting outsourcing page for that motion specifically.
• List and CRM follow-up. Re-engaging old lists, following up on no-answers, and keeping dispositions clean inside your system of record. Optional email and SMS follow-up can run alongside the calls.

If you want a broader outbound role that runs voice plus email plus SMS as a coordinated cadence, that is our SDR outsourcing service. If you want high-volume outbound voice campaigns, see telemarketing outsourcing. This page leads on the cold-calling motion specifically.

Why Outsource Cold Calling to the Caribbean and LatAm

Cold calls live or die in the first ten seconds. A prospect who hears accent friction, a dialer that hesitates on the connect, or a call landing at the wrong hour hangs up before your pitch even starts. The country and time zone you pick for cold calling has to deliver clean conversations during the hours your prospects actually answer.

The CFG nearshore model solves that better than far-offshore alternatives:

• Native English, professional register. Jamaica, Trinidad, and Belize are native-English markets. US prospects do not hear an offshore accent on the connect, which removes the first reason a cold call goes cold. Colombia adds bilingual English-Spanish callers for programs that need both.
• US time zones, no overnight lag. The region overlaps US time zones year-round. Callers are dialing during US East Coast business hours (roughly 8am to 6pm Eastern) with strong overlap into Central and Pacific, so calls land when prospects are at their desks, not before they arrive or after they have left.
• Cost positioning at nearshore prices. CFG cold callers run $12-18/hr all-inclusive, well below a fully loaded US-based caller, while keeping native-English conversation quality. We price per hour, not per appointment, so there is no per-meeting markup.
• Mature BPO talent pool. Caribbean and LatAm BPO has been a regional growth sector for years, so recruiters can hire callers with prior outbound, lead gen, or qualification experience instead of starting from scratch on every program.
• Cultural alignment with US buyers. Agents grow up consuming US media and brands and understand the tone US buyers respond to without lengthy cultural training.

For a deeper cost breakdown across regions, see our call center outsourcing cost guide, our nearshore call center overview, and our best nearshore call center companies roundup.

TCPA-Aware Cold Calling and Compliance

CFG runs TCPA-aware cold calling: scrubbed lists, honored do-not-call requests, respected calling windows, and one opt-out and suppression ledger so a prospect who says stop is not dialed again. Cold calling in the US sits under the TCPA and state-level rules, and the cost of getting it wrong is real, so compliance is built into how every program runs, not bolted on after.

• List scrubbing. Lists are checked against do-not-call and bounce data before dialing, and refreshed weekly so callers spend time on callable targets.
• Calling-window discipline. Calls run inside permitted hours for the states you dial, which the US time-zone overlap makes natural rather than forced.
• Unified opt-out ledger. Do-not-contact requests propagate across voice and any email or SMS follow-up in one record, so a stop request sticks across channels.

You can sanity-check your own program with our free TCPA compliance checker tool. Compliance posture depends on your list source, consent basis, and the states you dial, so CFG calibrates to your requirements during onboarding. We provide operational best practices, not legal advice, so your own counsel stays the source of truth.

Real Estate Cold Calling

Real estate cold calling is one of the most common sub-verticals CFG runs, and it stresses the same skills as B2B cold calling: a strong opener, fast rapport, and clean qualification under heavy rejection. CFG callers work expired listings, FSBOs, circle-prospecting lists, and investor seller lists, qualify motivation, timeline, and price expectation, and set listing or buyer appointments straight onto the agent's or team's calendar. The same native-English, US-time-zone, TCPA-aware model applies, and callers work inside your real estate CRM or dialer. The rest of this page stays general, so the same setup runs for B2B SaaS, professional services, and other outbound programs.

How Call Force Global Runs Cold Calling Programs

CFG runs cold calling operations on a remote-first model across our Caribbean and Latin American footprint. Distributed hiring, structured QA, and verified home offices apply across the board.

Recruiting Against Persona

Sourcing draws from the full Caribbean and LatAm talent pool through inbound application channels and proactive sourcing on regional job boards. Every candidate is screened against the persona for your specific program: callers for technical SaaS are recruited differently from real estate callers, who are recruited differently from financial services or B2B services callers. Live conversational assessment, written assessment, and a reference check happen before the first interview. Background check and home office verification close the loop before training starts.

Training and Calibration

Pre-live training covers product and ICP, opener and talk-track calibration, objection handling against your top recurring objections, CRM and dialer access provisioning, TCPA and calling-rules training, and shadow shifts on calibration calls. CFG handles training delivery; the client provides product content, ICP definition, and approves final scripting.

QA and Continuous Coaching

CFG runs 100% AI QA on calls, scored against a calibrated rubric covering opener strength, qualifying questions, objection handling, appointment-set quality, and tone. Coaching is tied to specific calls, not generalized feedback. If a caller is not the right fit, CFG replaces any agent within 5 business days rather than leaving them running cold against your list.

Reporting and Business Reviews

Every program ships with a shared dashboard tracking dials, connects, conversations held, appointments booked, and appointments held. Pipeline contribution flows through your CRM so appointment-to-opportunity and opportunity-to-close conversion stay visible. Weekly business reviews cover trend lines, script adjustments, and ICP refinements with your sales leadership.

Cold Calling Services Pricing

CFG cold calling runs between $12 and $18 per hour all-inclusive. We price per hour, not per appointment, so there is no per-meeting markup and no incentive to send junk meetings. Junior callers running a defined ICP list with a simple ask sit at the lower end. Senior callers running technically deep outbound with multi-stakeholder qualification sit at the upper end. Pilot teams price the same per hour as larger teams; there is no smaller-program premium.

Program Type	Caribbean Nearshore (2026)	US Equivalent
Junior cold caller, defined ICP	$12-18/hr	$30-42/hr
Mid-level cold caller	$12-18/hr	$38-48/hr
Senior / technical cold caller	$12-18/hr	$42-55/hr

All rates include wages, employer taxes, supervision, dialer seat, 100% AI QA, recording storage, and standard reporting. Run your own scenarios in our cost calculator, or compare nearshore against alternatives in our nearshore call center overview. US-equivalent figures are illustrative fully loaded ranges for comparison, not CFG offers; CFG cold calling is always $12-18/hr all-in.

Related Services

Cold calling is one motion in CFG's outbound stack. If your needs sit slightly to either side, these pages cover the adjacent work:

Frequently Asked Questions