Pricing Approach
Transparent rates. Custom quotes.
We don't list fixed packages because no two BPO programs are alike. But we will tell you the ranges every time, and what moves a quote up or down inside them.
The Inputs
The 3 inputs that drive every quote
Every CFG quote is a function of these three. Change one and the loaded rate moves inside the published range.
Service type
A live-transfer agent on a Medicare campaign carries different training overhead than a virtual assistant doing email triage. Each service line has its own loaded rate band.
Volume + intensity
Calls per month, hours per seat per week, and how deep the qualification gets all affect the math. Heavy-script complex sales price differently from simple message-taking.
Compliance overlay
Medicare, HIPAA, PCI, FDCPA, TCPA. Each adds training cycles, audit cadence, and supervisor cost. The compliance footprint is the single biggest range-mover after service type.
Loaded Hourly Ranges
What you pay, by service line
Loaded means the agent, supervisor, QA review, training, recruiting and standard reporting are in every rate, with our dialer, call recording and 100% AI QA from the $14 Scored Desk up. No setup fee on hourly programs.
| Service | Includes | Excludes |
|---|---|---|
| Live Transfers $13-19/hr loaded |
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| Virtual Assistants $13-19/hr loaded |
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| Customer Support $13-19/hr loaded |
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| Medicare / Insurance verticals $13-19/hr loaded |
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| Answering Service $300-1,500/mo flat |
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Ranges reflect 2026 nearshore loaded pricing for native-English Caribbean and EST-aligned Latin America. Exact rate depends on the factors below.
Inside the Range
What affects your specific quote
Four factors push you toward the top, middle, or bottom of the published range for your service line.
Vertical compliance
Medicare, HIPAA, PCI, and FDCPA programs sit at the top of the range. The training depth, audit cadence, and supervisor ratio all increase with regulatory load.
Skill specialization
Bilingual English+Spanish, technical Tier 2 support, or industry-specific scripting roles also pull toward the top. Specialized hiring takes longer and the talent costs more. (CFG agents are non-licensed fronters; licensable activity is not in CFG's scope.)
Desk and term
The rate moves with the desk, not the seat count: $13 Staffed Desk, $14 Scored Desk, $15 Open Desk. A 6- or 12-month term takes $0.50 or $1.00 an hour off.
Term commitment
A 12-month commit gives us hiring runway and earns you the bottom of the range. Month-to-month sits in the middle. We do not require annual prepay either way.
No Surprises
What you don't pay for
The loaded hourly rate is the rate. These are the line items that never appear on a CFG SOW.
FAQ
Common questions on pricing
Why don't you publish fixed pricing?
Because no two BPO programs are alike. A 10-seat Medicare team with HIPAA training, CMS MCMG script review, and bilingual agents prices very differently from a 30-seat e-commerce chat team on month-to-month terms. We publish defensible ranges so you know what to budget, then we configure the actual quote to your scope. Anything tighter without scope is either marketing fiction or a one-size-fits-none package.
What is typical for a 10-seat program?
For a 10-seat program at 160 hours per seat, you are looking at 1,600 hours per month. At $13 to $19 an hour, that is $20,800 to $30,400 per month all-in, depending on desk and service mix. Programs typically run 90 days with month-to-month terms, no annual prepay. We will give you a written quote within 24 hours of a configurator submission or a 20-minute call.
Are there volume discounts?
Pricing follows the desk and the term. Month-to-month runs on 30 days' notice; a 6-month term takes $0.50 an hour off and a 12-month term takes $1.00 an hour off, because a term gives us hiring runway. Large programs are scoped and priced on the call.
What payment terms do you offer?
Standard is Net 15 invoiced biweekly against actual hours worked. Wire, ACH, and credit card all accepted. We do not require annual prepay, and we do not charge setup fees on hourly programs. For new clients with no payment history we may ask for a one-cycle deposit, which is credited back on the first invoice.
Can you match a competitor's quote?
Sometimes yes, sometimes no, and we will tell you which up front. If a competitor is genuinely cheaper for the same scope, we will either match or explain exactly what is different (training depth, supervisor ratio, QA cadence, time-zone overlap). If a quote looks too cheap to deliver native-English nearshore at the same quality, we will say so rather than race to a number we cannot staff.
Are there any hidden fees?
No. The loaded hourly rate covers agent pay, the supervisor, QA review, training, recruiting and standard reporting; our dialer, call recording and 100% AI QA come in from the $14 Scored Desk up. The only line items you ever see beyond hours are custom integrations quoted up front and custom reporting builds. Everything is on the SOW before you sign.