Med Spa Answering & Booking. Never Send a Consult Call to Voicemail.

What Your Med Spa Front Desk Team Handles

A med spa front desk team handles branded greeting, consult booking, treatment scheduling and confirmation, web and ad lead follow-up, membership and package questions, after-hours overflow, and writing every call into Boulevard, Aesthetics Pro, Vagaro, Zenoti, or Mangomint.

The scope is tailored to an aesthetic front desk, not a generic message-taking service. These are the workflows that show up on almost every med spa account.

• Branded greeting. Agents answer with your clinic name and script. The caller hears your med spa, never ours. The handoff sounds like your front desk picked up.
• Consult booking. Agents capture the client name, callback number, the service of interest such as Botox, filler, laser, or a skin treatment, preferred times, and how they found you, then book the consult into your scheduler.
• Treatment scheduling and confirmation. Agents schedule and confirm appointments directly inside Boulevard, Aesthetics Pro, Vagaro, Zenoti, or Mangomint, the way your front desk does it. If you prefer, they hold the booking as a same-day message for your team to confirm.
• Web and ad lead follow-up. New form fills, Instagram and Facebook ad leads, and special-offer inquiries get a live call and text within minutes, not the next business day. Speed-to-lead is where aesthetic marketing dollars convert or evaporate.
• Membership and package questions. Agents answer common questions on memberships, packages, and current promotions from a script you provide, and route anything clinical to your team.
• After-hours and overflow coverage. 6pm to 9am, weekends, and the busy stretches when your front desk is with clients and the phone goes unanswered. The two most common reasons med spas hire us.
• Reschedule and reminder handling. Agents take cancellation and reschedule calls, offer the next open slot, and update the schedule so a treatment room does not sit empty.
• Bilingual on request. Spanish-English seats for first-language Spanish clients. Add roughly 10 to 15 percent to the monthly tier.

How It Works (7-Day Launch)

Standard med spa answering goes live in 5 to 7 business days. Day 1 kickoff captures your greeting, service menu, and booking rules. Days 2 to 4 cover training and a soft launch. Days 5 to 7 are live with QA on every call. No setup fee.

Day 1: Kickoff Call

A 30-minute call where we capture your branded greeting, intake script, service menu and pricing talk-track, booking rules, membership and promotion details, and how you want web and ad leads handled. We also set up access to your scheduler (Boulevard, Aesthetics Pro, Vagaro, Zenoti, or Mangomint). The output is a one-page operating doc the agents follow on every call.

Days 2-4: Training and Soft Launch

Assigned agents study your operating doc, run simulated consult and lead-follow-up calls against a script bank, and shadow a senior agent. Soft launch means agents take live calls with a QA analyst listening on every one. You get a daily calibration call to flag anything off.

Days 5-7: Live with QA on Every Call

Agents run independently. QA listens to every call for the first 14 days, then samples 25 percent thereafter. Daily call logs and bookings hit your inbox. Weekly QA report hits your account lead.

Ongoing Operations

Month-to-month after the initial 30-day window, no setup fee. Account lead in Toronto, team lead and QA analyst in the Caribbean. Monthly review covers consult call volume, booking accuracy, lead-follow-up speed, and any greeting or service-menu updates.

Pricing Tiers in 2026

Call Force Global runs med spa answering at $300, $650, or $1,500 per month flat depending on volume and coverage hours. Per-call pricing runs $1.50 to $3 per answered call. US-based providers typically run $400 to $2,500 per month.

Three flat-rate tiers cover most med spas. We also support a per-call model for clinics with seasonal or ad-driven volume.

For comparison, US-based answering services typically run $400 to $2,500 per month flat or $3 to $7 per answered call. The labor arbitrage is real: native English Caribbean agents at Toronto-managed quality, roughly 30 percent below the US wage base.

Add-ons that push the tier up:

• Bilingual Spanish-English seats: add 10-15 percent
• Scheduler integration (Boulevard, Aesthetics Pro, Vagaro, Zenoti, Mangomint): one-time setup, no monthly add
• Custom lead-routing with multiple campaign sources: included at the Growth tier and above
• Dedicated agent pool: $200/mo add to any tier

Run the numbers for your specific volume and hours using our cost calculator, or read our guide to nearshore outsourcing costs for the full pricing context.

Med Spa Answering Service vs an In-House Receptionist

A med spa answering service covers the hours and overflow your receptionist cannot, at a fraction of a full-time hire's loaded cost. It is not a replacement for your front desk, it is the coverage layer that catches the consult calls and leads your front desk would otherwise miss.

Your receptionist is not the problem. The gaps around them are. A front-desk hire goes home at 6pm, gets pulled into rooming a client, gets buried during a promotion, and calls in sick. Every one of those gaps is a consult call or a fresh ad lead that goes to voicemail.

• Cost. A full-time front-desk hire carries a loaded cost well above their wage once you add benefits, payroll tax, and turnover. A CFG answering tier starts at $300 per month flat and only covers the gap hours, so you are not paying a second full salary to catch evening, weekend, and overflow calls.
• Coverage. Your receptionist covers business hours when they are at the desk. We cover the after-hours window, weekends, holidays, and the overflow during back-to-back treatments. The two layers fit together instead of competing.
• Continuity. When your receptionist is out sick or on vacation, the phones still get answered live and clients still get booked. No scramble, no voicemail backlog of lost consults.
• Same scheduler. Agents work inside the same Boulevard, Aesthetics Pro, Vagaro, Zenoti, or Mangomint calendar your front desk uses, so there is no double entry and nothing to reconcile in the morning.

Med Spa Answering Service vs a Generic Answering Service

A generic answering service takes a message. A med spa answering service books the consult. CFG agents are trained on aesthetic intake, schedule inside your scheduler, speak fluently about Botox, filler, laser, and memberships, and follow up on web and ad leads, instead of just emailing you a callback note.

Most generic answering services treat a med spa like any other account: they answer, write down a name and number, and email it over. That leaves the actual work, the booking, the lead follow-up, the confirmation, sitting in your inbox until morning, by which time a hot prospect has booked elsewhere. Here is the difference.

• They book, they do not just message. A generic service sends you a note that someone called. A med spa agent opens your scheduler and puts the consult on the calendar, or holds it for same-day confirmation, so the appointment exists before you read the message.
• They speak the aesthetic language. Agents can talk comfortably about Botox, filler, laser, skin treatments, memberships, and packages from your script, instead of fumbling a service menu they have never seen.
• They chase the leads, not just the calls. Web form fills and Instagram or Facebook ad leads get a live callback within minutes. A generic service does inbound only and lets your paid leads go cold.
• Native English, US hours, no offshore handoff. Caribbean agents on US Eastern and Central time, not an overnight offshore desk with an accent gap that makes a prospective client hang up.

Why Med Spas Choose Caribbean Nearshore

CFG runs roughly 30 percent below US-based answering services with native English Caribbean agents on US Eastern and Central hours. No overnight offshore handoff, no accent gap, and a Toronto headquarters handling account management and QA.

The aesthetic client on the phone is making a personal, often appearance-driven decision. They want to feel heard, not processed by an overnight offshore desk reading a generic script. Three things make the nearshore model fit a med spa.

• Native English, same time zones. Agents work from the Caribbean on US Eastern and Central hours. A consult call at 7pm gets a real, warm conversation, not a voicemail and not a stilted handoff.
• Toronto-managed quality. Account management, compliance review, and QA sit at our Toronto headquarters on US Eastern Time. Every account has a named lead and a weekly QA report.
• The price that makes the starter tier possible. The labor cost difference is what lets us answer your phone live for $300 a month flat. Most US-based providers cannot get below $400 because the wage floor is higher.

How to Get Started

Book a 15-minute call, get a tier recommendation and sample script, sign and kick off, live in 5 to 7 business days. Month-to-month after the first 30 days, no setup fee.

Four steps from first contact to live calls:

1. Book a 15-minute call. Grab a slot here. We talk through your coverage gaps, call and lead volume, and which scheduler you run. Fastest path to a quote.
2. Get a tier recommendation. We return the right tier (Starter, Growth, or Pro 24/7), a sample med spa greeting and intake script, and any add-ons you need (bilingual seats, scheduler integration, dedicated pool).
3. Sign and kick off. 30-day initial term, month-to-month after that, no setup fee. Toronto account lead joins the kickoff call and stays on for the engagement.
4. Live in 5 to 7 business days. Daily call logs and bookings from day one of live calls. Weekly QA report from week two.

Prefer to send details in writing first? Use the answering service form and a senior ops manager replies within 24 hours. For the full multi-vertical service see our answering service page.

Frequently Asked Questions